Perhaps I can get some help from a moderator here, as I have been going back and forth with support for a week without luck. Received a violation notice about Customer Product Reviews -- will paste below. I cannot find out what was the specific issue - I have not communicated with any customer about any product review. I do use an authorized third-party to collect account reviews and have been for several years. At one point support said to stop using them - why? - they can't tell me, or point to a specific communication that I have made - I think they just want me to watch some silly Seller Central video, but if I don't know what I did, I'm not sure how that can help. Violation notice below:

We have found that your account has violated our Communication guidelines policy. If this issue continues, we may deactivate your Amazon seller account.

Why did this happen?

We are taking this action because we've found that you may have corresponded with customers to influence them on one or more of the following - requesting or sharing personal information, modification of negative review or seller feedback, or asking for favorable review or seller feedback. These actions violate our Communication guidelines. To learn more, go to "Communication guidelines":

https://sellercentral.amazon.com/help/hub/reference/external/G1701

Note: This decision was reached through a combination of automated analysis and expert human review.

How do I address this issue?

To resolve this warning, the primary account owner, also known as the Selling Partner, is required to complete an educational training of our Policies and guidelines. Go to your "Account Health" page, select "Submit appeal" next to the violation and follow the provided instructions:

https://sellercentral.amazon.com/performance/account/health/policy-warnings?ref=ah_em_pra?ref=ah_em_pra

Has this message been sent in error?

If you believe that there has been an error, submit an explanation through your "Account Health" page by selecting "Submit appeal" next to the violation and following the instructions provided.

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ahr

Your explanation should include an explanation and evidence that demonstrates that your account has complied with our Communications guidelines policy.

What happens if I do not take these actions?

If you don't take the requested actions, the warning will continue to impact your Account Health rating for 180 days following the date on which it was posted to your account. Deleting your listing on this ASIN is not sufficient to address the violation and will not result in its removal. This can also result in withholding of your funds until you have completed the required training.

Note: A second violation due to non-compliance of our policies will graduate to a critical violation, which can result in the deactivation of your account.

We are here to help.

If you have questions about this policy, contact us:

https://sellercentral.amazon.com/help/center

-- Learn more about our "Selling policies and seller code of conduct"

https://sellercentral.amazon.com/help/hub/reference/G1801

-- Learn more by watching our "Intro to Customer product reviews policies":

https://sellercentral.amazon.com/learn/courses?moduleId=a7e7e633-3560-436d-a5a7-9569acf75680

-- For more information, go to "Answers to Questions about Product Reviews":

https://sellercentral.amazon.com/gp/help/201972160

Seller Performance Team

Amazon.com