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Case# 16802899841

Between the dates of March 2023 to May 2023, our sessions, views, and impressions literally dropped in half. As you can see in these graphs, from March to April looks like a cliff drop as all views massively fell. They have then continued this trend up to the current date, continually yet slowly, falling and trending down. It seems that this has been effected with both organic sessions and ppc sessions. Before the month of March 2023, all sessions, views, and impressions remained consistant within a relatively tight range. Here is the session difference for each month from March to May:

All Sessions:

March: 49,311

May: 26,174

PPC Impressions:

March: 4,438,526

May: 2,144,437

I understand that everything is always changing on Amazon; competition, bids for words, what you sell, traffic, etc. However, there is NO reason for a massive massive and continuing drop like this unless there is something wrong with our store, and we are doing something wrong. Or unless, it is by design on Amazon's part. It is SO bad that at this point we will not be able to stay in business if we cannot find a solution. I have opened a case, but I am getting nowhere with seller support. I am getting canned responses and these things are above their skill level. Before we get a canned response about optimizing ads, A+ Content, making listings better......we have done and spent the whole year working on these things, and it's only gotten worse. Our ads have been consistant with even adding more and higher cost per clicks.

I really desperately need a Mod to please escalate this case to somebody at Amazon that truly understands these things and can take a real and deeper look into it. I sincerely thank you for any escalation help on this.

@Seller_khUF6HPR2AHxu @Seller_s3amN64nZ4y9V @Seller_ovM5p622oIbGp @Seller_8hQgfj6OVZYse

@Seller_7e4TizkSOVtBf @Seller_RsATYbG9XP0HP @Seller_GEZPMc4CeQfh6 @Seller_zukQNO61PzGck @Seller_l7Jtck9jxnEA0 @Seller_t9kvdr2yixQej @Seller_PIHyltK09pbl3

The support team hasn’t provided any answers, and the Amazon performance team hasn’t responded either. They’re refusing to return my inventory and have stated they will dispose of everything. This is completely unfair. I have genuine inventory from an approved supplier, and I’ve provided all the necessary documentation. Despite this, Amazon hasn’t accepted it. If they proceed with disposal, it feels like Amazon has already sold my inventory and is now making excuses to avoid returning my funds or the inventory itself. This would be a significant loss for my business if they go through with disposing of everything

I am having issue with my bank account verification since December 4, I have submitted 4 bank statements it has my name, my address and my account number, but unfortunately still not verified.

I have emailed, called, and chatted trying to find a solution, but nothing never happened instead I kept receiving email saying to resubmit the verification and I did. After a few hours I received the same email again.

Yesterday I received an email saying " we could not complete the verification. As a result, your case will be closed, and your account will not be activated". I NEED HELP!!! I don't want my account to be closed.

Please someone help me resolve this issue

Case ID

16847374501

16780256191

Thank you in advance

Why Amazon do not checked other cutomers' return package seriously. that caused a lot of buyers received damaged product. they leave negative reviews to seller. that is really unfair for seller we paid Amazon high fee, why they do not work seriously? and we report the review they didn't delete it. hope Amazon could give an explanation , I have given you feedback on this issue multiple times, but it has not been effective and has become increasingly serious

I sold an Xbox Series S a couple of weeks ago. The buyer claimed the controller was missing its battery cover and the Xbox was broken. When I opened the returned item, the Xbox had a different Serial Number than the one I mailed. It came back in the same box though. I notified the buyer that the serial number was wrong and that I would have to charge a restocking fee if they didn't return the correct Xbox. They responded that they didn't know what I was talking about. Then the buyer filed an A-Z claim. I issued the refund charging a 100% restocking fee. Today I checked, and even though I submitted the Refund with a 100% restocking fee. It looks like the Refund is back open to where I can issue a refund. So I am guessing the A-Z Claim reversed my Refund submission.

With the A-Z Claim, I have explained the issue and provided photos of the Xbox that I shipped with its serial number. I also provided photos of the Xbox they returned with the different Serial Number. I even have photos of the Xbox Box that has the serial number on the outside that matches the Xbox that I sent. It is the original box that the Xbox came in.

For the last 4 days now, I get an email from Amazon saying that they need more information. If I don't respond in time they will issue a full refund to the buyer. I keep repeating the situation and uploading the photos, but then the next day I get the same email from Amazon saying they want more information. I don't know what more information I can provide at this point and need help. I am worried that Amazon will refund the money and I will be stuck with a broken Xbox.

The only other explanation would be if the delivery person opened the Xbox and swapped it out before delivery. But I have no way of knowing that. Is there anything else I can do? Amazon says the case will be refunded by December 25th if I don't provide a response.

Order ID: 113-8142046-2290633

Amazon posted the following message on the "total balance" page.

"The issue causing increased data latency impacting Deferred Transaction Report has now been resolved and the system is operating normally. Deferred Transaction Reports are now available via the Reports Repository. Learn more on how to get an Amazon payment report here."

However, the information about the total balance of my store still has problems.

Anyone else having the same problem?

Dear Amazon.

There are two products that have been repeatedly restricted from being advertised, we have detailed the usefulness of our products in the case and Amazon approved the ads in the case, but now they are restricted again. Can you please help us to check and restore the ads, please? We would be grateful for any help you can give us.

case ID 16780654961

We sell a lot of small items sent to FBA in mixed SKU boxes. We have tried our best to pack in such a way that it would be nearly impossible to make any mistakes when unpacking. On almost every single shipment there are large discrepancies. Then once a week or so we get things like this which really starts to bother us a lot. Does anyone know how to handle / resole this? We submit cases and eventually get reimbursed (which they are about to lower to a manufacturing cost estimate they will provide you). The real damage is to our listings that run out of stock which cause drop in sales and ranking, and the reimbursement does clearly not take that into consideration... Anyway, looking for any insight or similar experiences.

Case ID 16889229681

For the past few days I have been watching my payment balance slowly drip away throughout the day. I keep checking the charges to the balance and notice no differences in the refunds/expenses/reserves or anything of the sorts but yet somehow money seemingly just keeps leaking out of my account? During days I have seen grand totals of about $750-$1,000 just slowly disappearing throughout the day. What is going on???