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On October 19, 2024, I received an email from Amazon stating that my account was deactivated. The reason given was: "You have been found to be related to an account beginning with Savegram." I called customer service, and they informed me that I have an Amazon seller account on the Japan marketplace. I opened the Japan marketplace account at the same time as my US Amazon seller account, but due to language barriers and other requirements, I didn't list any items or make any sales on the Japan marketplace. This was about three years ago. During this time, I have been processing orders on the US and Canadian marketplaces without any issues. My account was in good standing with no violations. An Amazon customer service representative told me that to reactivate my US Amazon seller account, I must first reactivate my Japan Amazon seller account. To do that, I need to submit documents such as a bill with my address on it, my ID, and a business license. On October 22, 2024, I uploaded my bank statement, energy bill, and business certificate. However, on October 25, 2024, my documents were rejected due to insufficient evidence.I called US customer service, and they advised me to appeal the decision by uploading more information. On October 26, 2024, I submitted my driver's license, bank statement, water bill, and company tax ID. This appeal was also rejected without any notification from the Japan marketplace; the status simply changed to "Our evaluation is complete," but my account remained deactivated. I called US customer service again, and this time they suggested that perhaps I should provide less information. I then submitted another bank statement and my tax ID. Unfortunately, this appeal was also rejected. I called US customer service again, and they escalated the case for review, informing me that it might take up to seven days for a review. This was on October 31, 2024. and I still have not received any responses from Amazon, and my account remains deactivated on the US, Canada, and Japan marketplaces.

At 11/21/2024 I opened another case with Amazon Customer Service in Japan, Case ID # 2909470363 , provided yet another fresh, dated 11/2024 utility bill with my name and address on it and received follow respone from Amazon Japan: "Upon review your account history, unfortunately that we cannot reinstate your account with the documents you submitted. The exact reason is not disclosed to Account Health SupportI need some advice on what to do to reactivate my account."

I have spent a lot of time on the phone with Customer Service and feel that the Amazon customer service representatives lack the knowledge to resolve this situation. I hope to find some good advice here.

PLEASE HELP @Emet_Amazon@ Atlas_Amazon

I have made an agreement with a brand seller that the brand seller will sell all its FBA inventory of an ASIN to me and grant the license to me selling its product under its brand name on Amazon. I have setup my own Amazon account already, but don't know what should be the next step for transfer all the current FBA inventory to my Amazon account.

Looking for an advice. Thank you.

My brand was removed from brand registry. and my account was deactivated. (Brand : ANSDUR)

I appealed to amazon seller surpport team, but I can't get any solution and rejected my appeal.

I want to know why my Brand and account has issue, But they didn't let me know exactly.

after this issue, many china sellers haijaked my listings. I can't protect my products,,

It is so sad. I don't want to sell to customer that is wrong products.

Please help me what should I do?

I need Amazon Support Help (and any insightful feedback) ASAP!!

OK, so I am the seller, and I am having two (2) issues of customer fraud perpetrated via Amazon, as I sold two (2) items on Amazon.com to two (2) different customers, but upon arrival both gave different reasons for wanting to send them back. They both claimed they sent the items back, but they have not and so they have already in advance both been auto refunded in full and yet have both kept the items in question!

Surely that is fraud on both counts and they are using Amazon to do it, as this crap always happens around this time of year! Everyone wanting something for nothing!

I tried communicating with their Contact Us/Live Agent, but I got passed from one out-of-country Amazon employee to another (each one of the 8 employees "leaving the chat" to pass me to another, because they couldn't Google what my issue was - or understand the issue even when fully described) before I was given the option below).

Two (2) days ago I used their Contact Us/We Will Call You Now option, and spoke with someone who also just didn't seem to get it for 30 minutes. After he told me he couldn't connect me with Business Support due to a "technical glitch," he then promised an email would be sent to me with all the details we had spoken about plus someone from Business Support would call me in 24 hours (neither thing happened!).

I used that very same service again today, was passed to a third person in under 10 minutes, who I explained over and over and over the situation, she kept saying she couldn't connect me to Business Support as she was experiencing a "technical glitch", and then disconnected the phone call!

So, in summary, I have had two (2) counts of fraud perpetrated against me using the Amazon platform, they have their refunds, they have their items, and I have nothing and yet every route I take to get Amazon help ends up with me being disconnected due to the employee not understanding anything that I am saying!

This is terrible Amazon customer service and I am sick and tired of their customers committing fraud against us long-standing Amazon sellers and so I need this taken care of now!

So if any upper level Amazon employee is reading this and can help and wants to rectify what their useless employees are not caring to even look into, I would appreciate the help, as I am very angry and very frustrated and stuff like this should never happen (and when it does, it should be handled by a live agent right there and then on the phone!)

I've deactivated a 10% coupon to start a 20% Black Friday deal. Concerned about customers who clipped but haven't used the 10% coupon yet. What happens to these clipped coupons? Will they still work?

We've seen orders combining both discounts, which we want to prevent for new customers. However, we're okay with previously clipped coupons being used.

How can we ensure a smooth transition without disappointing customers who clipped the old coupon? Any insights or similar experiences appreciated!

case ID:16705877401

Kindly assist me to reactivate my seller account. I believe I have supplied the necessary documentation for a while now. I have sent numerous mails on this issue, yet the response remains same(I believe it might be automated). Initially I was asked to verify my address, that has been confirmed yet there seems to be a restriction on my account. Please look into this. Thank you

Hey all, relatively new Amazon seller here.

I received an Amazon package containing 10 items total that I sell on FBA, to my house. Below is the form that was included in the box. The form says "vendor return" and "overstock." I don't recall requesting these items, and I only had about 100 in FBA so I don't think overstock is really applicable here. Anyone know why I would have received this box of my own product?

were sent to my house of my own product that I sell on FBA. 12 items total were sent to my house. Anyone know why this would be, or where I can learn more about this? Are they returned items? Doesn't look like anything is wrong with them.

My seller account was verified by amazon quite a few times before I actually started selling on amazon. just a few days after the sales began, amazon deactivated my account saying that my account was suspended due to "deceptive and illegal activities". Upon calling and asking seller support, they could not clarify anything about what kind of illegal activities, according to them my account was involved in?

Later, they gave me a list of documents they would require for verification, I did submit all my documents twice amd in the third attempt added an utility bill on my name aswell but still they have rejected it again.

I am absolutely clueless what more should I submit after submitting each and every document I was asked for?

Can someone help?

this delay is seriously affecting me big way.

Hi so I just started selling in toys category and after I put on my listing I got hit with compliance requirement which I know its normal, I have everything CPC, Test Report but lacked some product images, I forgot the CPSC tracking label so I got a prep centre to put it on for me, its not paper based and it complies the CPSC regulation according to their website, my question is this for registration card I read through the terms of services and I made a registration card but I am confused it asked for Postage Paid, does it mean I have to mail it to amazon or somewhere else or do I just get the label from USPS and then stick it on the registration card and take photos of that and also I accidentally submitted a wrong file for test report does anyone know how long It takes for them to get back to me and also currently I do not have any inventory in amazon does that also affect the rate my compliance is looked through.

Thanks Everyone