I sold an item to a customer a few weeks back. Customer started a return today stating they thought they purchased something totally different. The total cost of the item was $19.80 ($11.88 for the merchandise, $7.29 for postage and $0.63 for tax). Customer did not contact me for return, instead contacted amazon directly. They were given, so far, an immediate refund of $1.54. However, they chose to send it back to me via UPS, and according to the amazon Rep i just spoke to, the cost for this ups return label is $18.41. The amazon rep told me she has no idea for the $18.41 cost of this return label, but it is my responsibility and it has been deducted from my amazon funds. This is very disturbing to me; i am wondering what happened here. the merchandise weighs all of 8 oz and should cost about $6 to return. Anyone have any info? thanks.

Recently, I received a USPS billing adjustment for a return label. The buyer used the original packaging to ship the return. The audited dimensions (21.5" x 2" x 2") and weight (8 oz) are exactly the same as the entered data. However, USPS still charged an additional $4.83, with a basic charge of $10.09, compared to the already paid amount of $5.26.

This is unreasonable, as no one should have to pay extra when the audited dimensions and weight match the entered ones exactly. Could any moderator help? My Case ID is 17334843381. Thank you!

Issue: Amazon placed a pricing restriction on an asin that I've been selling for years above $30. At the maximum price the system lets me sell it for, I lose $3 per sale. I've sent Amazon my invoices with pricing on other cases to prove this, they don't care. I'm usually on this listing alone.

It seems like someone else had the same issue, so they made a new listing which is selling great for around $55.

I try to add myself to that listing, I get error code 5886. I open a case with seller "support", and provide real world images of the product front and back with upc. They say the seller made it under "generic" but the brand is clearly visible on the listing as if it was made under the correct brand

I get told to make a new listing. I cannot make a new listing IF I follow Amazon policy.

So I open another case for the price restriction issue on the first asin. This time, I add an external website where it's selling for $35.99 AND I also add the other listing ON AMAZON where it's selling at $55.

Responses are scripted with information that I already know and a waste of my time. As expected from seller support

Someone please help me out here case 17362273461. I don't care what you do. Lift the pricing restriction, or allow me to add my offer to the more expensive asin. It's the same product. There is obviously demand from customers. And $55 instead of the $32-$35 I ALWAYS sold it for, is obviously not good for "the customer experience". The only thing Amazon cares about

can i sell the benzoyl peroxide products (which is a common otc product in usa) on amazon if im buying from alibaba?