Hello, I am hoping Amazon can give me some guidance or insight.

Our listing was recently deactivated and Amazon marked it as a medical device for professional use only, which requires a valid 510(k) and other supporting documentation.

case id：17602810381

We submitted

(1) Product packaging 6-sided photos

(2) Product instruction manual

(3) FDA 510(k) number for the product

(4) FDA facility registration number

(5) Device name as shown on the FDA 510(k) number

(6) Purchase invoice to ensure the device was purchased from the manufacturer

Our information was very complete, but despite submitting all the required documentation, we received a rejection from Amazon:

“The FDA 510(k) provided does not cover this product”

We double-checked the FDA database and the 510(k) information matches the product exactly.

It feels like we are stuck in a rut and no one is clearly explaining what information is missing or incorrect.

Any suggestions, contact information, or escalation paths would be greatly appreciated.

Thanks in advance for your help!

First, the new process for a SAFE-T claim was a surprise, but it isn't any better. Going through multiple screens without being able to refer back to the previous info was not helpful. Some of those dropdown choices didn't make any sense, either. Who is developing this stuff, and who does user validation testing?

Anyway, I just received a return with the "item defective" reason...because of course I did. The customers own note? "I ordered the wrong size."

SAFE-T claim filed under "wrong return reason used." Instant, automated denial. I resubmitted it, and fully expect another denial.

I have another one currently in the mail that was returned as "wrong item sent." However, their note explaining what they received...is exactly what they ordered. I assume I can expect an automatic denial for this one too, right? **facepalm**

I am listing a new prodcut that is set to release 4/19. I am trying to add customization and get the following error. Your offer is not buyable. Please verify your offer is buyable before adding customization. How do I fix this?

Hi everyone, tagging @Seller_PIHyltK09pbl3 and hoping for community input as well.

I came across something concerning and am unsure what recourse we, as third-party sellers, have in this situation.

Take a look at this Brand Store:

https://www.amazon.com/stores/page/7A543CCD-915E-4948-90E9-43E03160CB2B

The storefront is listed under TTS Products, and it appears to have absorbed multiple major, unrelated brands into a single brand store as if they own or manage them.

Brands being shown under this Brand Store include:

Nilfisk, Advance, and Clarke; all of which are owned by Nilfisk A/S (Denmark)

Square Scrub — owned by Square Scrub Holdings, LLC (Colorado, USA)

Tornado — owned by Tacony Corporation (Missouri, USA)

These are all separate companies and direct competitors, so it’s extremely unlikely they’ve all agreed to operate under a single brand registry entity. When you visit a product page and hover over the brand name, it shows a URL pointing to TTSProducts, suggesting they’ve enrolled these brands under their brand registry and storefront.

In some cases, the listings are even branded as “TTS Products” but then mention the actual brand (e.g., Nilfisk, Square Scrub) only in the product description — which is confusing to customers and questionable from a brand representation standpoint.

Concerns:

This seller appears to have registered brands they don’t own, or at best, don’t have proper authority to represent.

This setup can allow them to deny other sellers from listing new products under those legitimate brands — even when we’re selling authentic inventory.

Brand gating processes now require brand owner approval to list new ASINs — which means this seller can potentially block other legitimate sellers.

We are not the trademark owners, so using the “Report a Violation” tool results in denial, leaving us no path forward.

We have our own brand registry and act as agents for other brands we work with — so we know the correct process involves the actual trademark owner adding agents, not someone else registering the brand outright.

Question:

What recourse do third-party sellers like us have when we see this kind of brand registry abuse? Is there a way to escalate this if we aren’t the brand owner, but can see clear misrepresentation?

Any guidance would be appreciated.

Thanks!