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New seller here in used and rare books.

I uploaded some books a few days ago using Biblio.com's routing system.

A number of signed-by-author books generated a "listings deactivated due to potential pricing error" email from Amazon.

I have a Boolean field in my spreadsheet for "signed/not signed," and I queried Biblio to verify that this field was being uploaded to Amazon; they assured me it was.

Not unnaturably my signed books are priced higher than unsigned copies.

How do I get these books taken off the deactivated list?

Thanks in advance for any help!

Many of my items are returned by the buyer but when they are returned to my inventory it shows me as damaged by the customer or unsaleable, why? If the customer has returned it giving the reason "too big and unwearable" then it should come back to my inventory in its original condition. When a wrong item reaches a buyer then amazon puts our account under restriction and this decreases our performance rates but when a buyer returns an item then why does amazon not strictly advise its return pickup partner to receive the actual item? Why does the return pickup partner bring such an item instead of the actual item? Which is not sellable at all and we have to bear the loss for this.

We just noticed where we are being hit with insane adjustments from UPS on returns... they are stating the package is 40lb's .. this is wrong.. the dimensions are correct, ;and we ship out with FEDEX no issue.. the packages are typically 5-10LB, never 40! it is not possible, nowhere in our listings info would UPS deduce these packages may weight 40lb.. the audited dimensions are correct, the weight is off by 85% on every return.

EVERY SINGLE RETURN WE ARE HIT WITH THIS CHARGE.. 64.49 to return an item we sold for 30$ ... WHAT IS GOING ON?

114-8188246-3989820 - THIS WAS A 30$ order, weigh 5lb and we were charge $64 TO RETURN??? WHATTT???T

111-2269214-9253040 ---- We purchased the label with correct sizes, how is it possible to be getting these adjustments ???

the list goes on and on...

These adjustments are present on every single return we have ever had, this is sickening

Bottom image is the item attributes and the weight!!!! its not 4!!0 pounds!!!

As far as SAFE-T goes, since we "issued a refund" we cannot file a claim for the return shipping cost.. EVERY SINGLE RETURN ITEM STATES IT WEIGHED 40LB.... every single one, how is this possible? that is 35 pounds heavier vs the package was shipped out on FEDEX..

The fabric is returned in the same plastic sleeve as it was shipped out in..... There is no logical reason why every single return no matter which the item, UPS states it weighs 40 pounds....

This needs escalated internally because every SAFE-F has been denied or not possible due to refund being issued by us! .. there are sometimes 2 or 3 individual adjustments on a single order.. many orders under 30$ end up costing us 100$... this is theft by UPS

@Seller_RSwABJNHpHnEZ

Hi, My shipments were closed with unit received but they were not made available for a long time. I opened a case and asked them about it, the seller support said that the units are in transshipment, I told them that I have been a victim of transshipment before and I had to wait for more than 6 months to get that sorted (it was sorted once I posted in the seller forum, seller support was of no help). Seller support said to wait for 5 days on Jan 3, so that they can move the units from Storage and Distribution Centers to standard FC. It has been 12 days and still the units are not made available, and I am 100% sure it won't be available unless someone from the forum admins look into it.

Case ID: 16942075031

@Seller_OOVUXZLmb2UEH@Seller_s3amN64nZ4y9V

im surprised after delivering orders on time and following all the rules. why i received the below warning and unable to solve the same also.

Your Order Defect Rate is 12.5%; the target is 1%.

Your On-Time Delivery Rate is 50%; the target is 90%.

To avoid deactivation of your seller-fulfilled offers, monitor your performance metrics and maintain rates that meet minimum standards. Go to the Customer Service Performance and Shipping Performance page for more details.

I have 2 shipments that have not made any progress after being signed:

- FBA18JBWP31G POD signed by the warehouse has been returned on December 26, 2024

Currently it has been automatically closed because it has exceeded 90 days, and I have received a performance issue: Problem: Deleted and abandoned shipments

- FBA18KKPPV0Z pod signed by the warehouse has been returned on January 14, 2025

It will also exceed 90 days on the upcoming February 3

Is there anyone from the official side who can answer this for me?

Hello everyone,

I recently encountered a headache and hope to hear everyone's experience and suggestions here. As a seller, I have been following the principle of "customer first" for many years to ensure that every shopping experience is as comfortable and worry-free as possible. However, a recent incident made me feel a little helpless.

The thing is this: a customer bought my product, but the goods were unfortunately damaged during transportation. I fully understand the customer's disappointment, so I immediately decided to replace them with a new product for free. Fortunately, the customer is quite understanding of this situation and replied to confirm that he received the new product

However, what puzzles me is that Amazon still decided to refund the full amount to the buyer and rejected my claim request many times. Despite all the relevant communication records and evidence I provided, Amazon insisted that this was a standard procedure and did not take any effective measures to resolve this issue.

So, I came here and would like to ask all seller friends, have you encountered a similar situation? In this case, what else can I do to protect my rights and interests? And how can I avoid similar losses in the future?

At the same time, I also hope to take this opportunity to remind everyone that even if we strive to provide the best service to our customers, we may face challenges in system processes. I hope that every seller who encounters such problems can get a fair solution.

Case#17043940641

I've asked support to help me and they just say edit it, but I can't, I change the text and it says the same error.

"Product Detail Page Rules Violation (Inaccurate information on product detail page) "

Hi,

I have been facing this issue for more than a month and have already sought help from Amazon customer support, but the problem remains unresolved. The issue is that two similar SKUs have been created on Amazon with different ASINs.

I currently have FBA inventory under the ASIN that is in standard, but the same SKU with a different ASIN is also appearing in my store. I have tried to delete the duplicate SKU manually and through a file upload, but I keep encountering error 8005.

As a result, I am unable to sell my inventory that is in the standard category.