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I dropped off two packages at a FedEx store on December 15. The packages were supposed to be shipped to Florida and Utah, but they were marked as delivered to the city where I dropped them off just three hours after I handed them over.

I initially hoped that this was a mis-scan and that the tracking information would update once the packages reached their destination facilities. However, it has been a week with no updates to the tracking information. I contacted FedEx, but they were unable to provide a solution for this issue.

As a result, I had to resend the packages to these customers at my own expense. I tried to file a claim on Fedex website, but they say only the company that shipped the packages can file a claim on it. I bought the shipping labels through Amazon, the account is owned by Amazon.

Could you please advise on how I can obtain a refund for the shipping labels and reimbursement for the lost products? CASE ID 16887927771

111-3993769-0097827 negative feedback mentioned delays and normally would have been struck out which did not occur. We also requested removal via Feedback manager and that was not successful. We were actually early with shipping the product and have proof. USPS was late, we were not. Please @Cooper_Amazon, @Steve_Amazon, @Danika_Amazon, @Glenn_Amazon, @Tatiana_Amazon Help us with this one!!

Looking for help from other FBM sellers.

We receive a TON of cosmetics/health & beauty returns where the buyer has "tried" the product and fraudulently returns it NO LONGER IN ORIGINAL CONDITION. They lie and claim there are issues with the product when there are not and of course, always choose a seller faulted reason for the return reason. Since we are forced to participate in full refund at first scan (& have opted out of free returns), we must spend large amounts of time filing Safe T Claims to get reimbursed for the return shipping and legit restocking fees we are due that were incorrectly refunded. However, we keep getting denied - most of the time with NO explanation as to why. Sometimes they just reply "There is no reimbursement due on this order". The most popular answer we receive is - "The refund was issued for the order in accordance the return preferences on your account. For more information how to set your return preferences, visit "Set your return preferences"

Can anyone please help to provide verbiage so these can successfully be appealed? I am so frustrated!!!

Customer left negative feedback saying "I followed your instructions for the refund and returned the item. I see you only refunded me $4.30 ????? This is not acceptable!"

Customer was auto refunded the order tax of $3.41 at first UPS scan. The return still hasn't been returned to us yet, UPS tracking shows it is scheduled to be delivered to us tomorrow.

MODS: I want this feedback removed immediately!

113-8457178-0014650

Hi. My account was placed under temporary review for violating the drop shipping policy about 3 weeks ago. I have submitted all the invoices we have as well as pick up confirmations from UPS, drop off of boxes from Uline at our address, as well as hundreds of recent delivery confirmations.

It’s not possible for us to even violate the drop shipping policy as we pick up pallets of inventory from our supplier in person. If someone can help us that would be amazing. We can’t sell anything because it’s affecting our buy box options as well as holding our capital. We really need assistance bad. Thank you!

@Seller_pAPBCLhysbW5T@Seller_guPeMXBrBxqyU@Seller_guLNtDGZuva40@Seller_8hQgfj6OVZYse

Hello,

I recently shipped an order using Amazon Buy Shipping via USPS. Unfortunately, the package has been stuck at a USPS location for the past 10 days, and I will send a replacement to the customer to resolve the issue.

During my follow-up with USPS, I was advised that I could file a "package interception" request. However, when I tried to do so, the USPS website informed me that my tracking number was not eligible for interception.

I also attempted to file a SAFE-T claim for this issue, but I received the following response:

"This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details."

Given that the delay occurred with Amazon Buy Shipping, I would like to understand:

Is "Buy Shipping via USPS package insured?

Is there any recourse or reimbursement option available for delayed or mismanaged shipments through Amazon Buy Shipping?

How can I handle such cases in the future to avoid losses when customers request replacements due to carrier delays?

Any advice or clarification would be greatly appreciated. Thank you!

Best regards!

@Seller_guPeMXBrBxqyU

Bought Amazon Buy Shipping for order, shipped a day early, was delivered late by USPS, "says" it's covered as per the rules and the display on the order page.

OTDR hit because it was late.

I know it is only a 14 day hit, but, you guys need to do better.