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A shipment of 229 units was marked as "delivered" by the carrier and signed for by Amazon. However, the inventory was never checked in. The discrepancy investigation shows "completed" with no reimbursement, despite providing POD (Proof of Delivery) and packing slips. Support cases are either ignored or redirected without resolution.

is there any solution?

we are needing help with the audit of the CPC… It's been two months since I submitted my CPC certificate and they haven't responded But no response from the review team.

It has been 17 days since the CPC review was submitted, on February 18th.

There has been no response to the case.

case ID：17233204411

Tracking is showing a delivery photo for each package delivered to the location as ordered.

Is there a way to correct this?

Hello Amazon Seller Support and Community,

I’m reaching out to seek clarification and assistance regarding an ongoing CPC certification review for two toy listings under Case ID #17367480401. Both CPC documents were submitted on January 5th, 2025, and it has now been over two months without resolution. This delay is causing significant operational challenges, and I kindly request an expedited review to resolve this matter urgently.

Key Questions and Concerns:

Timeline for CPC Approval

Could the team provide an updated estimated timeline for completing the review of these two listings? Given the submission date, this delay is far beyond the typical processing window we’ve experienced in previous years.

Why Are CPC Reviews Taking Longer in 2025?

Many sellers in the toy category have noticed a substantial increase in CPC review times this year. Are there systemic changes, increased workloads, or new compliance requirements contributing to these delays? Transparency would help us better plan and mitigate risks.

Feedback and Suggestions for Improvement

To prevent long-term disruptions for sellers—especially in seasonal categories like toys—I’d like to propose the following:

1. Prioritize Faster CPC Reviews for Time-Sensitive Categories

Toys are highly seasonal (e.g., holiday/Q4 peaks, summer releases). Unpredictable review timelines disrupt inventory planning, shipping, and warehouse readiness, ultimately hurting seller performance, customer satisfaction, and Amazon’s revenue. Streamlining approvals for seasonal products before peak periods is critical.

2. Allow “Provisional Sales” During CPC Review

Implement a process where listings can go live and inventory can be shipped while CPC reviews are pending. If a submission fails, the listing would be paused until compliance is achieved. This “pre-approval” system would:

Prevent costly shipping delays (e.g., missing container deadlines).

Let sellers launch new products on schedule without losing momentum.

Reduce backlog pressure on Amazon’s review team, as sellers could start sales while minor document tweaks are addressed.

The current process creates a bottleneck that disadvantages compliant sellers who submit documents in good faith. For toy sellers, even a 1-2 month delay can mean missing an entire sales season.

Request for Immediate Action

We urge Amazon to:

Expedite Case #17367480401 and clarify the holdup.

Share updates on efforts to improve CPC review efficiency.

Consider adopting seller-friendly adjustments to the review workflow.

Thank you for your attention to this urgent matter. The toy category thrives on innovation and timeliness, and we hope to collaborate with Amazon to ensure a smoother process for all parties.

Best regards,

ZIYOUGUANG

Hello,

Someone changed our product title name on ASIN B0CV4NYDQL to include a different brand name. We are the sole owners of this brand and seller support said someone else has now claimed control to make any changes on this ASIN. We have talked multiple times with seller support and they have not been able to help.

Please help me with this matter.

Thanks,

Josh.

@Seller_t9kvdr2yixQej@Seller_guPeMXBrBxqyU @Seller_l7Jtck9jxnEA0 @Seller_8hQgfj6OVZYse

One of our listings have been hijacked by the brand Patyreal. This seems to be a common scam.

We are the manufacturer and sole owner of the brand. We are unable to make changes to the listing due to another seller changing vital details and we're being told that we need to get permission from them!

Any help from the mods would be appreciated.

I submitted my application to the brand registry and got rejected about one month ago. After several appeals with added documentation, it became ineligible and I cannot even register the brand again it shows the message Application for brand BHERVS is currently under review. can someone share their experience or solution? case id: 17240647281