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Hi dear fellows, ibhave an issue with my all listings size chart is missing in my all listings i have clothing stuff to sale i have updated size chart many times even i hve discussed with amazon chat support but still i am in trouble

Hello Sellers,

My Amazon seller account was deactivated due to an “inauthentic” issue on three ASINs: B07BZ3KJZD, B019YFGXS4, and B091JXY1Y9. However, this was not triggered by a customer complaint—Amazon itself flagged my account and asked me to verify the authenticity of my products.

• I provided 100% legitimate invoices covering the last 365 days of sales, meeting Amazon’s invoice requirements.

• Yet, Amazon’s Account Health Support Team keeps rejecting my appeals, claiming my invoices have been altered—without any valid explanation.

How I Proved My Invoices Are Legitimate (But Amazon Still Rejected Them!)

I gave Amazon direct steps to verify my invoices through my supplier’s website:

1. Visit the supplier’s website.
2. Enter my order number & my supplier’s email.
3. View the order details (billing, shipping, product details, invoice number, and purchase date).

All details match exactly with my submitted invoices—no modifications!

Additional Proof I Submitted to Amazon:

✔ My supplier’s contact number & email for direct verification.

✔ Screenshots of order confirmation emails proving my invoices came directly from my supplier.

✔ Screenshots of tracking number emails from my supplier that match courier records.

✔ A Google Drive video showing me opening invoices received directly from my supplier via email—these are the same invoices I submitted to Amazon!

Despite all this proof, Amazon still claims my invoices are fake. If my invoices are fake, how can Amazon explain:

The matching order verification on the supplier’s website?

The email proof directly from my supplier?

The tracking numbers that match shipping records?

Why is Amazon rejecting invoices that are 100% verifiable?

Why is Amazon disregarding clear proof, including order confirmation emails, tracking numbers, and a full video showing my invoices were sent directly from my supplier?

I appreciate any advice from sellers who have faced similar issues.

@Seller_4GjtS9k0cnHHv @Seller_SBIjJooGeXSQ6 @Seller_pAPBCLhysbW5T @Seller_QYS7Alex1XIw4 @Seller_JT2cdQLa0Oueg

@Seller_l3eCP9f1PtJXC

请问大家为什么购物车突然消失了？我的账户指标一切正常，也没有收到任何消息，购物车就突然不见了，请问怎么解决？请求帮助

Dear Mods,

We have been selling on Amazon for over 6 years and have always complied with Amazon policies, which is why our AHR has always been 1000. Recently, we received several policy violations related to restricted products and review violations. We have successfully submitted a POA and on the other side submitted the details required for ASINs to reinstate under restricted products. Some of the ASINs are successfully reinstated, however, there seems to be a glitch in the Amazon system. The ASINs that are reinstated still show up in the account health page under the restricted products section, that is impacting our AHR.

The ASINS are:

B0DCC8NCDN

B0D42DH9PL

B0CTKRMN9S

B0DKVD9PBX

B0DLKVSYDS

B0CTKRMN9S

Please help us resolve this issue as soon as possible because otherwise Amazon might deactivate our account.

@Seller_c2KLMXKhUYF3u@Seller_SBIjJooGeXSQ6@Seller_guLNtDGZuva40@Seller_nt9X7GoCkqXGB @Seller_pAPBCLhysbW5T

We have submitted compliance materials for a product, but it has not been reviewed yet. What's the situation? I feel like the review process has started to slow down again recently

Mods, can you please escalate case #16868247731 to a more senior team?

This is a reimbursement claim for lost inventory, for a shipment that was sent to FBA several months ago. The agent handling my case keeps saying that I am not eligible for a refund because “the shipment's current status indicates that the carrier didn't receive the package” .

But this is not true - in the “Track Shipment” tab of the “Shipment Summary” page, these tracking numbers are all clearly shown as “Delivered”, since this shipment was sent with Amazon-partnered UPS Ground.

The reason for this misunderstanding is obvious - when a UPS shipment is older than 120 days, if you try to track it you will get the following error: “Currently, we are not able to provide the tracking details. We can’t locate shipments if we haven’t received information from the shipper yet, or if the package information is older than 120 days”

Clearly, what is happening here, is that the Amazon employee searches the tracking number on UPS, sees that nothing comes up, and then just copy/pastes the same auto-generated response about how I am not eligible for a refund.

To add to this idiocy, the agent claims none of my labels/boxes were received by UPS. How is that possible if 110/140 units were received by Amazon? How could Amazon have received units from me if I didn't send anything?

I have been going back and forth with them for 1 month now. These Amazon employees literally don’t know anything. They don't know how UPS or the Amazon portal works. They are too lazy to even read to the end of an error message!!!

For the record, Amazon allows reimbursement claims to be opened 9 months after a shipment was received. Since UPS stops showing tracking after 3 months, it is the duty of Amazon to train their workers to access the relevant archived tracking databases.

Please pass this case to a leadership team to inspect. This must be addressed. Agents Sai Rajini and Shuvonil M. do not know what they are doing. I don’t want to be a Karen, but this negligence is inexcusable.

This confuses me. I never see the money so why is it reported as income?

When filing taxes, it looks like I have an additional $4k in revenue. I do not collect shipping fees because I pay FBA fees...so I am having a hard time understanding how this works when filing taxes.

Is this something that can be deducted from profit (like sales taxes collected are)? I do have an accountant and book keeper, but I am trying to understand this and the reasoning behind it.

Hello,

Hope this message finds you well.

The customer reports item not delivered. Feedback content in spanish "El articulo no lo entregaron en mi casa".

FedEx shows delivered with a delivery image (tracking number 772261909718) and I get the proof of delivery. I sent many messages to the buyer but never get a reply. After a full refund the buyer left this negative feedback, that impacts my account's ODR and Buy Box eligibility. Could you help me remove the feedback? Case id 17357590841

@Seller_vtQxROP6UNr1O

@Seller_WIFV02H2XUFgS

@Seller_Udi0JNbTrsmUV

@Seller_CnfW62x6yxvJw

@Seller_RSwABJNHpHnEZ

@Seller_khUF6HPR2AHxu

Or is it because everybody's losing their 401Ks?

Is anyone doing better in 2025 than they did in 2024?

I know the last two months of 2024 were awful compared to the last 2 months of 2023, especially Christmas.