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Hi @Seller_F4AbbFj6ovBk3 @Seller_PIHyltK09pbl3,

I have submitted the issue in case ID 16735116711 and I need assistance in resolving it.

The reminder I received was that my account activity was too low and it was suspended. Now I only need to resubmit the color business license, but I have not received the submission link or any entrance yet. Please help me!

Thanks!

Basically, we are just sick and tired of paying Amazon ridiculous fees, especially Ad fees to garner any kind of visibility. We've been here a long time, something like 14 years. And in that time, we've always utilized the Ads. In the past years, they were beneficial in that they weren't what seems to be the "main part of the search" within Amazon; as organic sales were usually around 70% of sales. Now things have changed, and ads seem to be at least 50% if not more of sales. And with that, ad fees are ridiculous. On top of that, sales have dropped so drastically all around that it's not feasable to scale the business on a larger scale to make sense of running ads. On top of on TOP of that, we have to price products higher to support an ad budget. In the end, the customer loses with higher priced items.

I guess my question for all, but especially for those who stopped using ads, is that if we deflate pricing to the absolute best possible because we no longer have the ad budget, how will products sell organically? We could have incredible pricing if we could stop getting gouged through ad spend and coupon fees, etc.........but I'm worried that Amazon's organic search alogorithm is so jacked up now, that it won't matter. That basically it doesn't matter what you price things at, Amazon is going to require the Ad Heroin (pay to play) money they're addicted to. Hope this makes sense. Thanks all~

Order ID: # 112-8066057-3858629

The customer canceled the order, and then left negative feedback stating they "IT STATES IT WAS CANCELLED BUT YOU ALREADY TOOK THE MONEY OUT OF MY ACCOUNT?".

I opened a case 16656091461 which I need to request a feedback removal, but that was denied stating that it is not a valid reason to have feedback removed.

We accepted their cancellation request when it was made within the cancellation time window. On the order cancellation screen, clearly prompt "This order has been canceled and the buyer will not be charged for the purchase. No further action is needed. For discrepancies or questions about the cancellation process, the buyer should contact Customer Service using the Contact Us form." And it is clearly stated in Amazon regulations that " The buyer is not charged for an order until you confirm shipment. ”

It seems ridiculous to have negative feedback for an item that was cancelled.

I was wondering how come on some of my FBM listings it says Feature Offer Eligibility "No"... I have 204 health points, no late deliveries or returns, and over 350 units sold FBA /FBM I have done over 20 units in the last few days for some other listings that im eligible to be featured offered.. Furthermore, some other FBM listings im eligible so I don't know whats going on please guide me in the right direction thanks!

@Steve_Amazon, @Micah_Amazon, @Yokie_Amazon , @Wyatt_Amazon, @Atlas_Amazon, @Sonny_Amazon , @Glenn_Amazon, @Bryce_Amazon, @Emet_Amazon, @Webb_Amazon, @Cooper_Amazon, @CR_Amazon, @Quincy_Amazon, @Micah_Amazon, @Seller_kIukTwdhvntAp

received this complaint over and over and even when i provide my information i get some one responding to my case without being able to articulate. Spoke to someone on the phone finally and she assured me the information i provided would be enough... the flag is saying i am selling "possibly" a Counterfeit item but i am showing i purchased the item from Walmart just like 75% of the sellers here... they are requesting i send in an invoice BUT Walmart does not provide invoices from online orders.... screen shot shows item was ordered and delivered to my address on file... my items are also getting sold but are in pending status so it is also negatively impacting my sales and customers orders... need help

Saturday evening i received an email saying my fbm has been deactivated. I have submitted nearly a dozen documents and all i get in response is the generic, "we do not have enough information to reinstate" Account health said it is likely due to a surge in sales that flagged my account. Pretty ridiculous a surge in sales would do this especially with the surge in sales being on BLACK FRIDAY.

Anyone know a good way to fix this?

Our account is not set to refund at first scan, we inspect our packages and assess whether the product has been used before refunding, and we require the customer to pay outgoing and return shipping costs.

Amazon has recently started refunding at first scan, and refunding in full. They expect us to pay outgoing and return shipping and provide the refund before we even receive the returned item.

Why is this happening? Our return policy is posted and we do not offer free shipping or free return shipping.

case ID 16752061071

STOP changing my label print format.

I print my labels in 8-1/2 x 11 .pdf (right) format.

I do NOT print in 4 x 6 .png format your system keeps changing it to.

FIX the algorithm that keeps on screwing this up.

Dear Amazon,

@Seller_RSwABJNHpHnEZ @Seller_nS0jcFQNDLG3e@Seller_ovM5p622oIbGp @Seller_1KYLYkgAlu4xX @Seller_hme3Wbydd1ihr @Seller_Udi0JNbTrsmUV

PLEASE fix this!

We ship dangerous goods and have our ship settings and template set up so we comply with federal guidelines.

We can do 2nd-day GROUND shipments to some states. We CAN NOT ship via any AIR method.

FedEx Home Delivery and all other ground methods would trigger a late delivery issue.

I had to cancel the order because it was too expensive to just ship and hope for the best.

In SSA for both Expedited and Premium shipping, we only have GROUND options selected.

It should not be possible for Amazon to try and force us to use an Air delivery service. Yet, there it is.

Sigh.