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Hello,

I have tried multiples of times with seller support open cases several times but my issue isn't seen by any human. I received same automated reply ( We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated. ). I completed the verification several time still not satisfied Amazon.

the seller support said we forward your issue to our internal team but at the end receive the same old automated reply.

Please escalate this to someone who can actually resolve it. Enough automated responses — I need a real solution, not another copy-paste email.

Hi All,

I'm looking for some advice I have been selling in the USA for 18 months and just discovered the tax document library in my USA selling account I thought it wouldnt be of use as it should be zero rated vat. However, the invoices have vat on them charged at UK rate but the amazon business address is us based. So I want to know is this UK VAT I've been charged and can I reclaim it in the UK? It has UK VAT number on invoice. Any help would be appreciated.

I've seen multiple cases here reported by other sellers with regards to this issue but no solution was provided. Im also facing the same issue and would to to seek some advice.

For my case in May 2025, our reported sales revenue taken from the Business Reports page shows $7,652 (including small B2B sales), but the product sales shown in the Payment Report (Payments repository) shows that my sales was only $6,367.3. Where did the rest of the $1,284 of my sales go to?? I've checked on deferred transactions and there were no reported deferred transactions for month of May, Amazon system states as all released. As such because the product sales in the payment report is reported lower, after subtracting the expenditures on advertising and fees etc, this means my payout is also lesser than what I would expect - I'm getting paid less that what I should be getting.

This is not a one off issue, I had this issue for the previous month as well, as well on my UK account too. Can anyone tell me why there is such a discrepancy in the reporting and payout? Why is there a difference in the sales reported between the Business report and Payment report? Mind you i checked for the same period duration May 1 - May 31, so where is this unexplained difference coming from? Please help as this issue affects my inventory and payment reconciliation.

Dear Amazon Seller Support,

I am writing to request a disposal/removal fee waiver for inventory currently stranded in FBA due to a recent product restriction.

I have been selling ethanol tabletop fire pits (ASIN: B0DDCB8N77) on Amazon for over 8 months with all required documents submitted. The listing was unexpectedly deactivated, and now I have over 850 units in FBA with no ability to liquidate or sell them.

This sudden restriction has placed a significant financial burden on us, and we were not notified that the product would become restricted prior to listing. I respectfully request a one-time waiver or discount on disposal/removal fees, considering this appears to be related to an evolving compliance policy.

I would appreciate if this request could be escalated to the FBA Inventory or Account Health team for review.

Thank you for your understanding and support.

Kind regards,

We are currently experiencing a targeted scam operation on our Amazon store that is causing significant financial harm to our business. A single buyer has placed 9 separate orders with us—each averaging around $150—and in every single case, this individual has either claimed the product was defective or never delivered, triggering A-to-Z Guarantee claims or refund requests.

One of the most recent fraudulent orders is Order ID: 111-7885364-1456245. As with the others, the customer submitted a claim immediately after delivery, despite clear evidence and a delivery record.

Despite our team providing valid tracking, proof of delivery, and detailed buyer communication, Amazon’s claims department continues to side with this buyer, issuing refunds without properly investigating the obvious abuse pattern.

We are extremely frustrated and concerned. This is not just about one buyer abusing the system—it’s about a systemic failure where fraudulent behavior is rewarded, and sellers are left completely unprotected. Amazon, intentionally or not, has become an accomplice to this scam.

We urge other sellers to be vigilant and ask Amazon to take urgent action to review buyer fraud patterns and allow legitimate sellers the fair protection they deserve.

Hi everyone, @Seller_4GjtS9k0cnHHv @Seller_37l8i4vuvugjG @Seller_hme3Wbydd1ihr

I need urgent help regarding a verification issue on my Amazon seller account.

Here’s my situation:

✅ I’ve already listed a product (it's visible in my inventory).

✅ I successfully submitted all verification documents (ID, utility bill, etc.).

✅ I received confirmation that my documents were accepted.

✅ I also completed the “Continue my registration” step for the Seller Wallet.

❌ Despite all this, I keep receiving emails saying:

“Your account is not fully onboarded. You may have outstanding document requests.”

As a result, my listing is stuck under Stranded Inventory, and the error shows:

“Account not fully onboarded”

I have already:

Uploaded documents multiple times

Opened support cases

Tried chat and email

All I get back are automated responses. No one from the manual review team has reached out.

I’ve even emailed seller-verification@amazon.com with screenshots, and still no resolution.

🔁 It seems like the system is stuck in a verification loop.

Can anyone from the Amazon team please escalate this for manual verification?

Or has any other seller experienced this and found a solution?

Any help would be greatly appreciated.

Thanks in advance!

Our Amazon account was closed with no recourse for having an Product (ASIN: B07JBW2GKG) containing an ingredient called 'Celastrus paniculatus’ as they claim it is a hallucinogenic.

We have tried this a few times now, and the appeals keep on getting declined. The Product does indeed contain this ingredient.

It seems Amazon is stuck with this appeal and fighting against their own policies.

-The ingredient in question is not listed on Amazon's policies, or any internal or external links they reference in their policy pages (https://sellercentral.amazon.com/gp/help/external/help.html?itemID=200164490&language=en_US&ref=efph_200164490_relt_200164470&referral=A3D53OXRDI9SN7_A182NR1ZSFPXDM&referral=A3D53OXRDI9SN7_A387BENNE1G9MC)

However they claim we still violated their policies. How is it possible for us to have our account deactivated and not re opened for a policy that is impossible to find. How could we have know this. This ingredient is not listed on the FDA, DEA or US Department of justice as a hallucinogen or controlled substance. One of them even lists it as a “herbal supplement”. We have shown all this evidence to Amazon clearly, and they keep on rejecting our appeals. This ingredient can even be brought in it’s pure form on Amazon.co.uk. So somehow it is extremely serious to be sold on Amazon.com, but could easily be brought on Amazon.co.uk and sent to the US.

Everyone just keeps on saying to us that Amazon have the right to independently decide an ingredient is prohibited, without saying to sellers, and then deactivate their accounts for this. Surely this is clearly unfair to sellers as we have no way of following policies that are not stated.

On top of this we are neither the manufacturer or brand of this product. And have ever sold a single unit.

I’ve submitted all required documents for ASIN B0F4Q26YDV almost a month ago. Despite approvals and multiple calls/chats with support, my listing is still inactive.

All I hear is: “wait for the internal team’s email,” but it’s been weeks with no response. Please help me escalate this urgently.

#AmazonFBA

We are unable to manually move inventory from AWD to FBA

Replenishment Order ID: repl-a4f16425-db97-4538-998f-af8bd9ee7eb1

FNSKU impacted: X004I7GUXX

Case ID: 7969207971

Error details: Please note that these errors will continue until the next inventory replenishment attempt. If the underlying issue is resolved, the error message will disappear after a successful replenishment; otherwise, it will persist with subsequent failed attempts. If there is no link available to fix this shipment-creation error, please contact Selling Partner Support.

Why are we unable to move inventory from AWD to Amazon FC?

Please help investigate at the earliest as we want to avoid running OOS at Amazon FBA

@Seller_RSwABJNHpHnEZ @Seller_hme3Wbydd1ihr Can you guys assist please?

@Seller_hme3Wbydd1ihr You've been instrumental in solving similar issues raised by other sellers!