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Is your Amazon order history not showing?
by Seller_R6oYCnTB9O1Uy

We’ve received a few questions from sellers, stating their Amazon account isn’t showing order history.

In most cases, this is due to the filters the Manage Order page. and easy to fix. Here are some potential pitfalls and how to fix them.

First, from Seller Central, go to Orders > Manage Orders.

From this page, you should see your full Amazon order history. If it seems like some orders are missing, here are the top three likely reasons why:

1. Check your filters. These are on the right side of the page (above the listed orders). These filters can be set to different date ranges or ship-by dates, and you can also adjust the number of orders to show per page. Adjust these filters and see if this resolves the issue.

The date range especially can be the culprit, as it can range from anywhere to the last day to last year—or you can set a custom date range. Ensure your order history isn’t set to a limited range.

2. Ensure you’re looking at the correct fulfillment view. To the right of the Manage Orders page, right above the filters, you will see blue text that either reads “View FBA orders” or “View Seller Fulfilled orders.” Consider if this could be why your complete order history isn’t showing.

3. Review your refinements. On the left side of the page, you’ll see a “Refine by” widget, including Sales channels and Business Orders. Check to ensure you’ve got the correct refinements selected (or cleared) to ensure you’re seeing your orders.

If you’ve followed this guidance and still aren’t seeing an improvement, then considering opening a case with Seller Support or posting a new discussion here in the Seller Forums to get assistance.

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Call me now is not working
by Seller_6QX3jV6K9D8vy

my account was deactivated due to misunderstanding I am trying to make everything clear but call is not connecting to the support team my phone doesn't ring .help me. Kindly help me .

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2024.04.25 - Received TRO from the seller performance team

2024.05.18 - I have signed the settlement agreement with the right owner

2024.05.20 - The plaintiff withdrew the lawsuit, and he notified Amazon that he withdrew the complaint

Up to now, my 10K is still on hold.

I have saw the other sellers unfrozen the funds in about 1-2 weeks in the same case. Why hasn’t i unfrozen the funds even though i actively solved the problem? I have contacted the seller support team for many times, no one responded me, the cases are on "transferred" status and show: Answered cases cannot be reopened after 5 days with no activity.

I really need funds to operate, this has a great impact on me. Please help, thank you so much.

Case ID: 15378963971 15391228211 15405946121

Case No.: 24-cv-02999

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FedEx contacted me about an order that has the wrong address, but I can't message the customer to request their address verification because they have opted out of receiving messages from 3rd party sellers. I call seller support and they weren't able to help me. The system suggest you write [Important] in the subject, but the system doesn't allow us to change the subject. I even added it in the beginning of a message. Anyone have a solution for this?

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A Call to Bookselling Colleagues
by Seller_rwKHDZc1TrDw7
Amazon replied

Could sure use some help from fellow veteran booksellers. According to Amazon our sales are down a whopping 58% year-to-year. Our inventory levels are consistent with the past and we have a 99% customer approval rating for the past 12 months and a 99% approval rating since we began in 2005, nearly twenty years ago. Our buy box percentage is less than 1% and we appear to be locked into an Amazon Algorithm Death Spiral. Advice? Thanks. While we’re at it, Amazon likes to boast that they are all about the customer buying experience. What? A 99% customer feedback rating doesn’t make the grade?

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Was hoping to get some assistance with a rejected brand registry application - I've submitted it four times and each time it gets rejected with the following:

The product images you provided do not display the label permanently affixed to the product or it’s packaging.

The pictures I've provided clearly show that the brand name is permanently affixed to the product. I've tried attaching more images, attaching images with the shirt wrinkled so it is clear the brand name was not photoshopped on, at this point I'm not sure what to do. Any guidance would be greatly appreciated.

The most recently rejected case ID is 15406639901

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Is There Anybody Alive in FC CLT2?
by Seller_6fc87hABUf1ee
Amazon replied

Shipment id: FBA181PTNVJF

The previous investigation date is June 12 and now it was changed to June 16. Nothing changed in the past 2 weeks. What did these sloths do in this 15 days? Just watch and tell sellers every day is peak season?

2 votes
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Premium A+ Content Access Not Granted
by Seller_WJurwwgGIxam0
Amazon replied

Hi @Seller_nS0jcFQNDLG3e

We have met all the requirements still not being granted access to Premium A+ modules. Could you please check it from your end and help us with this?

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Help, my account has been deactivated
by Seller_qZWI38dJ7eCoP

Any help would be greatly appreciated. I am on the verge of a nervous breakdown due to this situation. For around 10 years my brand had attempted to sell products on the Amazon platform. We never really found much success as we had allowed others to sell our branded products on their own sellers accounts. A few years ago we realized that the listings were really a mess and attempted to take charge of our brand and listings. This was going well and we are selling around 2-3k orders a month via FBA. In December 2023 I realized that we could open a second division selling components and oils that we had from our cosmetics line. A separate store was started with a new brand (completely different items to our other store). In March 2024 I had purchased an extract from another seller on amazon. I will use this extract in bulk in some of my other cosmetics for my other brand. Since we were now getting it in bulk, I attempted to list the extract in small 10ml roller applicators. I took the wording from another listing and added the fact that the oil can be used for rituals. I shot the images with the dried flowers of the extract surrounding my rollerball fragrance. The listing was immediately rejected. I really could not figure out why. I then reworded the listing and again it was rejected. I attempted to appeal but was told the item was prohibited for sale on the platform. I was pretty frustrated as I had actually purchased the item previously on amazon, and there are many similar listings still active for the same extract. In frustration, I went ahead and deleted the listing. 2 days later, I log into my seller account to check on things only to find that my account has been deactivated. I think this must be a mistake as it says the deactivation is due to selling a banned product. I quickly appeal this by submitting the receipts for these items from Amazon. The appeal is denied. I call the account health team and am told "I am never getting my account reactivated" because I was attempting to sell drugs, or drug like items and that the specific extract is clearly a restricted product. I explain that I would have no way to know this because these items are for sale on amazon. The representative sends me a follow up with a link to show the items are considered drug related. When I follow the link I still cant find this item on the banned list. I continue to appeal but I continue to be rejected. On a subsequent call I am told that the item is banned by the FDA. I contact the FDA and they say it is not banned. I submit another appeal with this information as well as a POA and reasons why I attempted to list the product and I continue to be denied. Now I have received an alert that my main account of 10 years will be shut down if I cant resolve this issue. I have spoken to that account health team and they said to submit everything I already have submitted but have no additional help. I do not know what to do as this is main source of income. Any help would be greatly appreciated.

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Poor sales performance...!!! VERY VERY VERY SAD
by Seller_DeoRKHDuNFkKE

Since last week, there has been a sudden drop in sales, but the advertising costs have not decreased. In fact, sales are lower compared to the same period last year. What has happened on Amazon? Has anyone encountered this kind of problem?

3 votes
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Premium A+ content access
by Seller_rD0H8VWouPR1C

Hi, we'd like to ask why we still don't have Premium A+ content access yet?

We have submitted 5 A+ content projects in the last 12 months and the status is "Approved".

All brand-owned ASINs in our catalog contain published brand stories.

I am writing to request that Premium A+ content be activated on our Seller Central account.

We kindly ask that you review our request immediately and provide any additional guidance or requirements necessary to successfully activate Premium A+ Content on our account.We are committed to adhering to Amazon's policies and ensuring that our Enhanced Product Listings meet all relevant guidelines.

I've already asked support and they can't help me, does anyone know what can be done?

Case ID: 15371962391

@Seller_zukQNO61PzGck@Seller_nS0jcFQNDLG3e#Premium A+ @Seller_RsATYbG9XP0HP

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