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Hello,

We recently received negative feedback from a customer who purchased a unit from us and then returned an old, damaged device, seeking a refund. We denied the refund request as the returned item did not match the original purchase. Subsequently, the customer left us a negative feedback.

It appears that this individual is attempting to exploit the system, as they seem to be well-versed in manipulating the Amazon platform.

Could you please assist us with this situation? Your help would be greatly appreciated.

Thank you.

@Seller_JT2cdQLa0Oueg

Does anyone know if there is a way to set defaults on the new 'Add a Product' page? I used to have the FBM button as a preset, now I have to scroll all the way down to the bottom of the page to select the FBM button before I can add my shipping template. The good news is that the 'List Price' is gone from the new page (at least until you have to edit a listing).

We received a complaint in error from the intellectual property owner and had our account deactivated after being told we had to acknowledge the complaint, it was for a total of 35 ASINs and halfway through it we heard back from the intellectual property owner and was told a full retraction was made and a letter stating the complaint was issued in error and that we as an authorized dealer were able to sell all their products, the account health is back to normal, we were told all issues were resolved but 48 hours later the account is still deactivated.

Why is my listing "currently unavailable"?

I've completed the Brand Registry, my listing is active, I'm an FBM, I have 226 items ready to ship, and my account status is healthy.

Says I need to reupload documentation, but when I click on the Reactivate link it takes me to my charge methods page which all say active. When I click Help is takes me to a page that just says Inactive Account. What should I do now?

Hello everyone,

I’m a small seller, and I’m currently facing a very frustrating issue. I’m hoping to get some help and advice from the community.

We successfully delivered the product to the customer on August 29, 2024. The delivery was handled by Metropolitan Warehouse, and we have Proof of Delivery (POD) confirming that the customer signed for the product. It’s important to note that the customer had requested delivery rescheduling on August 6 and August 13, which caused the delayed delivery.

However, Amazon processed the refund for this order on August 22, 2024, before the product was even delivered, and we never received the item back. We’ve provided Amazon with the POD and tracking information, showing the customer’s rescheduling requests and the actual delivery date.

Despite this, our SAFE-T claim has been denied multiple times with the reasoning that the product was not delivered on time. However, as our evidence clearly shows, the delay was due to the customer’s requests, and the product was indeed delivered successfully.

We have appealed several times, but we haven’t had any success. Amazon continues to cite late delivery as the reason for denial. As a small seller, this refund loss has a significant impact, especially since the product was delivered and signed for by the customer.

Has anyone else experienced a similar issue? What other steps can we take to recover this loss? Any advice or shared experiences would be greatly appreciated!

Thank you for your help!

Titan Craftsman

There is no data in for alot of the new or recently launched new data sets - Some of the tools within the ad-console have never worked for example detail page views, branded searches, add to cart, cumulative reach, units sold. They're there as options to select for columns however never actually worked or presented any data. Case ID 16001294161

"Hello, I'm reaching out for guidance on my account issue. I recently completed the video verification process, but afterwards, I received an email stating:

'Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.'

I'm unsure about what to do next, as I don't understand what specific activity raised concerns. I've tried contacting support, but I haven't received clear guidance on how to proceed. Can anyone help me understand what I should do now to resolve this issue? I'm looking for advice on the next steps to take to potentially reactivate my account or address the concerns raised."

Amazon FBM policy clearly states in the case of a Buyer choosing the refund reason "Order not received", that the seller will be reimbursed if the following conditions are met: 1) Amazon directly refunded the customer, and the customer's refund reason was "Order Not Received", 2) Amazon Buy Shipping was used in purchasing the shipping label, 3) the order was shipped on time, based on the carrier's first scan. I currently have 2 SAFE-T claim cases which meet the above criteria, yet I have already been denied twice for reimbursement. I have the SAFE-T claim id's and am hoping a moderator can weigh in on this or help fix this situation. The claim numbers are:

112-8895575-0350605

114-0546245-3870647

Thank you!