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Right after making my first sales, I received an email stating that my account was deactivated due to a violation related to Seller Fulfillment. My account was immediately placed under review.

The very next day, I got another email stating that I had violated the dropshipping policy—this was in reference to my first batch of sales, which consisted of over 100 orders. However, I do not use third-party dropshipping services.

I submitted an appeal with all the necessary proof, including invoices and supplier details. I order my products from Sam's Club, repack the items myself, and use proper, legitimate shipping labels.

Is this something that commonly happens to new sellers? I’m genuinely confused because I haven’t violated any policies to my knowledge.

hello,

Please don’t blame me. I am here to seek advice and fully understand what I should do in the future.

My account has been deactivated since feb this year . I will share the email as attachment below. My wife and I just started the business few months ago. We’re still learning from time to time to adhere with all the requirements from Amazon. We have started to purchase out products through a referred friend saying good things about this supplier ( specifically the Aussie items ) We buy bulk and paid through cash . We don’t have the qctual invoice but what we get is the receipt of purchase. since again we only starting so along the road. We found out that the invoice is needed the letter of authorization is needed and all other documents. We reach out again to this supplier but as time is passing by we feel like we are being taken down not able to answer our calls, emails question and even messages. That’s the time when we are feeling that we didnt purchase to the authorized store ( which she said she is working with the legit store blah blah and can give us a discount for the bulk purchases paid by cash) When we already started selling and shipping out items , Along with the package one of the boxes of the products have stamp from walmart thats the time we confirm that this person is not legit ) which we don’t see earlier. We really blame ourself of not checking all of the items. We prove item came from Walmart.

Along the way, we eventually make sales of the aussie products while working on the papers. We need to meet our ends since we invested almost all of our savings on it.

Last few months ago before the deactivation of account , we are starting to complete documents to submit in Aussie company to be able to sell the products directly from the brand. But unfortunately this happened.

We tried to submit plan of actions multiple times in regards of getting the product in the brand/ authorized seller but we keep getting denied and generic response.

We understand that the document is needed however we cannot go with our deal with aussie since our capital has been withheld.

Now please help me understand First as they said on email about withheld policy about video interview to disburse payment on our account and they might ask about the supply chain ( that we dont have due to failure on supplier legitimacy )

Second is will we get our money back even if we don’t have business registration and all other documents? We are planning

to complete this once we have funds we literally maxed out all our savings

Pls help us as all our savings are inside Amazon funds . And pls assist us on how we can passed the video interview to get our savings back and start a new based on Amazon policies and regulations.

Please help me and not blame me as we know already its our fault. We write a letter in here to seek assistance since everything is first time for us.

Trump is actully doing what we been asking Amazon to do for years.

Score:

US sellers - 1

Chinese seller (amazon in bed) - a Big Fat ZERO

Hello,

We have found that your account has violated our Communication guidelines policy. If this issue continues, we may deactivate your Amazon seller account.

Why did this happen?

We are taking this action because we've found that you may have corresponded with customers to influence them on one or more of the following - requesting or sharing personal information, modification of negative review or seller feedback, or asking for favorable review or seller feedback. These actions violate our Communication guidelines. To learn more, go to "Communication guidelines":

https://sellercentral.amazon.com/help/hub/reference/external/G1701

Note: This decision was reached through a combination of automated analysis and expert human review.

How do I address this issue?

To resolve this warning, the primary account owner, also known as the Selling Partner, is required to complete an educational training of our Policies and guidelines. Go to your "Account Health" page, select "Submit appeal" next to the violation and follow the provided instructions:

https://sellercentral.amazon.com/performance/account/health/policy-warnings?ref=ah_em_pra?ref=ah_em_pra

Has this message been sent in error?

If you believe that there has been an error, submit an explanation through your "Account Health" page by selecting "Submit appeal" next to the violation and following the instructions provided.

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ahr

Your explanation should include an explanation and evidence that demonstrates that your account has complied with our Communications guidelines policy.

What happens if I do not take these actions?

If you don't take the requested actions, the warning will continue to impact your Account Health rating for 180 days following the date on which it was posted to your account. Deleting your listing on this ASIN is not sufficient to address the violation and will not result in its removal. This can also result in withholding of your funds until you have completed the required training.

Note: A second violation due to non-compliance of our policies will graduate to a critical violation, which can result in the deactivation of your account.

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We've sent 2 appeals so far. We have no idea what this violation is for. We didn't solicit any customer reviews for the seller or product.

It would be much easier if Amazon clearly stated where the violation came from rather than playing a guessing game.

Is it wording in our messages related to A to Z procedures? "You'll see the current status of the claim under the section Refund Request Status. It can take Amazon up to one week to review requests."

Is it QR code on the invoice with product care and instructions? (We already removed it just to be safe)

Or something else?

Huge problem for MF shippers has been how "business hours" for buyers interact with "buy shipping" on amazon.

Here is the cleanest example I can give you. Buyer orders Next day delivery. Buyer has business hours set up to have their office closed the next day(a friday).

Because the business buyer has their place closed amazon will not offer any "buy shipping" options that are protected.

Common sense would be that if the business was closed the "next day" then the "next day" that they are asking for is the next day they are open.

This is now how it works with amazon buy shipping. We are reguarly forced into buying super expensive shipping options because of buyers business hours setups. This order I am dealing with right now though has no options because of this.

This is a huge problem for anyone who ships MF but especially those of us who use premium options. Even more so a problem for the business buyers who are receiving bad service because they think they should receive better service with their business hours input. They should, but this error makes it so they dont.

Current order #113-1151831-2593803 for a mod who wants to look at it.

@Seller_nS0jcFQNDLG3e or other mod

I have sent the stock on March 4th and the shipment was sent to SCK8.

But the shipment won't move to checked in for almost a MONTH.

I have several shipment sent to SCK8 and it is the same for ALL OTHER SHIPMENTS!!

Anyone have same problem???

We have been banned on Brand Registry since last summer, and have made cases as well as called seller support to understand why we were banned. This has affected our ability to accept any reseller permissions which is essential to our business. When I had spoke with Amazon, I had brought up that we have no violations, and none of our reporting was in the red, all of ours have been accepted. If we had violated the policies, we need to understand what that entails as far as we can tell we are within guidelines. I did ask since we are connected to other brands, if that one of those accounts were in the red, would that affect us, and we were told potentially. I did bring up why would we be held accountable for another account, if we are not managing those accounts just a reseller. I also had asked how long this ban would be and no clear answer was given, which it has been at least 9 months and still no lift on the ban. I am asking for any help here to remove our ban and to review what is it that we can do better in handling our brand registry.

Hi everyone,

I hope someone can help us – we’ve been dealing with this issue for weeks and haven’t been able to get a clear solution from Amazon Support.

We previously had a seller account with Seller ID A1U***** and email aida******@gmail.com. We intentionally closed that account because we wanted to start fresh and organize everything under a new account connected to our Brand Registry (Rex Tool Bags).

However, after closing the old account, we realized that the listings from that account remained active on Amazon. The issue is that orders are still being placed through those listings, but since they’re technically linked to the old (now closed) account, we cannot fulfill them — this means we lose both the order and the customer.

Amazon support advised us to reopen the old account using the same email and delete the listings manually. We did that, but once reopened, the account appears completely empty — no ASINs, no listings, no inventory, nothing to delete.

Now we're stuck. We’ve contacted Brand Registry and Selling Partner Support multiple times. They confirm that the listings are still attached to the old account, but then close the case or send us back to square one with no actual fix.

Meanwhile, in our new seller account (with Brand Registry access), we can see the listings are still live, but customers continue to purchase through the old version of the listings, which causes confusion and missed orders.

We’d truly appreciate any guidance or insight from anyone who has been through something similar, or from Amazon reps who might be reading.

Thanks in advance!

Guys i dont have Working Capital What should i do. Any Honest Serious Suggesstions