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I want to send my products to amazon warehousing and distributing services

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Christmas Pinata with Stick Blindfold and Confetti 16 Inch Christmas Gnome Pinata for Christmas Party Decoration, Cute Winter Pinata Party Supplies

Christmas Pinata with Stick and Blindfold Christmas Gingerbread House Pinata for Christmas Party Decoration, Cute Christmas Pinata Party Supplies

Hi! Amazon seller Lee Here. I was told by a forum Community Manager to open this case and request help.

Item is FNSKU# X004ADRTT9

A month ago I sent 10 units of this product to fba. They were checked in and counted and confirmed all 100% received with no discrepancies, and listed as available for sale as of 7/4/24. One unit sold immediately, and the other 9 were put in reserve status and have been sitting at one fulfillment center for 23 days inactive. It's nearly $200 per unit, and is one of the most expensive things I sell in my entire store out of 500 skus. What's worse, it's a bestseller, and I'm nearly sold out of the FBM units on hand and beginning to just lose sales.

I opened a case, id# 15663527281, to ask Seller Support why all 9 UNITS of my product which were confirmed as received 3 weeks ago, are still sitting in reserve status. They literally gave the lazy answer and said the units were active and available for sale and didn't even bother to check the inventory page. I had to literally reopen the case they closed and send them a screenshot showing the product is still inactive after 3 weeks, and all nine units are reserved status. I told seller support the FBA units are not showing up on the product page at all, only the seller fulfilled listing are showing as active. All they did when I reopened the case was say that they could be in transfer or possibly be remeasured for size. No one bothered to check and see what was actually happening with them. They just gave a canned response and closed the case again. Very frustrated. But I ran an inventory Ledger tonight and they have not moved. They are sitting in the same spot for 3 weeks. And I have not received any email saying that they were being re-measured. I'm losing money every day on this $1,800 worth of product. And I cannot even create a removal order to have some sent back home so I can continue to sell these, because they're still in reserve status. Can someone kindly check out and find out why these have been sitting in reserve status for over 3 weeks after they were counted and confirmed back on July 4th by FBA? Thank you so much for your help.

Sincerely, Lee

I am having problems with sending merchandise to FBA. Anyone else having an issue? Or perhaps it is just us?

Anyone has a same problem??

It started from "Select shipping carrier" step.

Have you ever seen such items?

This item is Date First Available since June 28, 2024.(Less then one month)

But it have 183,254 ratings now with 4.8 out of 5 stars.https://www.amazon.com/Antenna-Channels-Support-Booster-Digital/dp/B0D8BZH2ML/

It is really AMAZING!!!

Store link:

https://www.amazon.com/s?me=A7H00OUZTBD6G&marketplaceID=ATVPDKIKX0DER

Item link:

https://www.amazon.com/Antenna-Digital-Support-Channels-Support-Signal/dp/B0D923QDHR/

https://www.amazon.com/Gisterce-Adapter-Monitor-Multiple-Windows/dp/B0D7LM5N4J/

Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we've learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times and to choose reliable shipping services. To help reduce late deliveries and improve delivery speeds, we’re changing our on-time delivery rate (OTDR) policy.

Effective September 25, 2024, you'll need to maintain a minimum 90% OTDR without promise extensions to have seller-fulfilled products listed on Amazon.com. We will start by addressing sellers with the lowest OTDR performance. For a great customer experience, we recommend that you maintain a 95% or greater OTDR for all seller-fulfilled orders. This policy does not apply to offers using the Fulfillment by Amazon (FBA) service because sellers are not responsible for on-time delivery promises for FBA orders.

Also, we'll make the following changes to shipping settings to help sellers with Professional selling plans set accurate delivery dates:

• Transit time settings: On August 25, 2024, our transit time requirements will be updated to match the delivery capabilities of shipping services. If you're shipping within the contiguous United States (excluding Hawaii, Alaska, and US territories), you can set a maximum transit time of five days for standard shipping and eight days for free economy shipping. To learn more, go to Default transit time.

Note: The 5 day maximum Transit Time applies to all SKUs except media such as Books, Magazines, and DVDs.

• Handling time settings: On September 25, 2024, to help improve the accuracy of handling time, we'll enable automated handling time for sellers that have a manually configured handling time that is two or more days slower than their actual handling time (also known as a handling time gap). To see your handling time gap, review your Fulfillment Insight dashboard.

We understand changes like this are significant and require time to prepare. You can manage your delivery dates using the tools we've provided, or you can manually adjust your transit time and handling time settings. We designed these tools to set accurate delivery dates, reduce late deliveries, and to meet or exceed the minimum OTDR requirement, and because Amazon is making calculations on your behalf that affect OTDR, you will get OTDR protection from late deliveries on items shipped through standard shipping if you use all three tools as follows:

• Shipping Settings Automation (SSA), for Professional selling plans, sets accurate delivery dates through automated transit time calculations of your preferred shipping services. You must choose one of the preferred ship methods in the SSA templates, which will mark the transit time on the shipping template as "Managed by Amazon."
• Automated handling time, for Professional selling plans, sets accurate handling times per SKU based on how long it usually takes you to pass each SKU to carriers. You must ensure that automated handling time is enabled in your shipping settings.
• Amazon Buy Shipping, for both Professional and Individual selling plans, sells shipping labels that use highly-reliable ship methods. You can use Amazon Buy Shipping through Manage Orders, Shipping API, Veeqo, or select multi-channel integrators with access to Amazon Buy Shipping. You must choose shipping labels marked as "OTDR Protected" when using Amazon Buy Shipping or Veeqo.

You'll receive an email with your current OTDR and recommendations on how to improve if you're below the minimum requirement. To learn more, review your OTDR on your Account Health dashboard or go to On-time delivery.

After over a week of my “Manage Your Services” area of my NEW Seller’s Account not working and after about 8 calls to support, plus a case number assigned, and multiple people in support telling me multiple times that the problem should be fixed in 48 hours, I’m still no closer to an answer than I was over a week ago.

No one seems to know what’s going on. I have not listed any of my products yet because I want this problem fixed before I do, so that I can downgrade to an Individual plan before I sell anything . My products are unique and in a niche market and I want to make sure my sales justify a Professional account before committing to $39.99/month. Bit so far, no answers, no real help, no satisfaction.

I am super disappointed in this process and with Customer Service.

Received this email from scAmazon today

Dear 7Malamute Team,Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we’ve learned that the best way to ensure reliable on-time delivery for customers is to set accurate Handling and Transit Times and to choose reliable shipping services. To help reduce late deliveries and improve delivery speeds, we’re updating our On-time delivery rate (OTDR) policy. Effective 09/23/2024 [60 days from today], you'll need to maintain a minimum 90% On-time delivery rate (OTDR) without promise extensions to have seller-fulfilled products listed on Amazon.com. We will start by addressing sellers with the lowest OTDR performance. This policy does not apply to offers using the Fulfilled by Amazon (FBA) service because sellers are not responsible for on-time delivery promises for FBA orders.Your current OTDR, calculated between 7/5/2024 and 7/18/2024 is 84.6%, which is below the required 90%.Having an OTDR below the required 90% may put your account at risk of losing the ability to have products listed as seller-fulfilled, however no actions are being taken at this time to deactivate your seller-fulfilled listings. See the below for recommendations on improving your OTDR.

I had 2 late deliveries in the past week.

YES I SHIPPED THEM BOTH ON TIME

YES I PURCHASED THE LABELS THROUGH AMAZON

One was expedited shipping. I purchased a Priority Mail Express label THROUGH AMAZON and the post office didn’t get it delivered within the guaranteed 2 days so I have a refund coming from USPS for the label. The other was delivered ON THE PROMISED DELIVERY DATE, but past the time.

Promised delivery date without extension:: 7/12/24 06:59:59 GMT

Actual delivery date: 7/12/24 19:31:00 GMT

What a joke.

This did kill my sales this week though. ScAmazon is such a small part of my business now that if they end up deactivating my listings I will just close my account. I do think they should take into consideration that if the label is purchased through amazon and the item is shipped on time that it is obviously the carriers fault and not hold it against the seller. Even a dummy like me could write the computer code required for that. So it must be that they are trying to get rid of FBM sellers. Just my 2 cents.

PEACE

What is the proper process to be reimbursed by the partnered-carrier labels purchased through Amazon for an FBA shipment? I reached out to Seller Support and all they can tell me is to refund the order and if the Buyer eventually receives it, then if they give permission to Amazon to re-charge them, it can be re-charged. But I've literally only had one other shipment lost, and it was delivered the next day, and then of course USPS determined it was delivered, so no insurance reimbursement, and then also no customer in their right mind was going to approve a re-charge of $150 when they get to keep the item either way. It's theft, but most of Amazon is based off theft.

What is the proper approach on this? Why wouldn't Seller Support know the answer?