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News_Amazon∙
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Seller_JjjclHTZ2flGZ∙
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News_Amazon∙
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Returns window to be extended for 2024 holidays
by News_Amazon

Similar to previous years, our standard returns window will be temporarily extended in anticipation of customers shopping early for the holidays.

Our 2024 Extended Holiday Returns policy requires that items bought between November 1, 2024, and December 31, 2024, can be returned until January 31, 2025, except for Apple brand products, which can be returned until January 15, 2025.

This policy applies to seller-fulfilled, FBA, and Amazon Retail orders.

Although the returns window for orders will be extended, returns eligibility for all orders remains the same.

For more information and to view returns eligibility for each category, go to About our returns policies.

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Seller_JjjclHTZ2flGZ∙
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What Am I Doing wrong on Amazon?
by Seller_JjjclHTZ2flGZ

Been selling on amazon for over 12 years. Rare to receive any sales now days. Check my account, maybe some ones on this form can help me. First time posting. Amazon has gone down hill for the worst.

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Seller_GEZPMc4CeQfh6∙
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Compliance Crusaders: Conquering Compliance Documentation Challenges
by Seller_GEZPMc4CeQfh6

Hey watch out! We don’t want you to fall into a compliance quicksand. It will be a long slow journey filled with days of back and forth between you and support, as your product potentially gets discontinued and/or the ASIN gets a removal notification from the fulfillment center.

As Compliance Document questions are one of the most highly discussed issues within the Create and Manage Listing category, here are a few tips that can turn into lifelines when working on submitting compliance document information to the respective partner team:

Ensure you are providing all the requested documentation the first time.

  • Under the ‘Product compliance’ tab in the Seller Central, there are 60+ products that have help pages regarding their compliance. Read the help page thoroughly and then reach out to support if you still have questions regarding what information is required to be submitted and/or testing that needs to be done.

Craft solid appeals if you believe you have been incorrectly asked to provided compliance information.

  • If your listing should not be flagged for providing compliance documentation, ensure you are providing the team with a thorough well-written appeal. It’s also highly recommended you share additional evidence that demonstrates the specific nature of the product. This could include manuals, schematics, photos, or a video recording showing your product should not be flagged for the compliance information that was originally requested.

Compliance document review takes around 10 - 15 business days (weekends are not counted in this review process).

  • Here at Amazon, we strive to protect our customers to maintain their trust. This means we receive a high volume of inbound compliance cases, so please be patient if you do not hear back from the team within the time frame mentioned above. If your documents have been submitted and you have not had a response from the partner team in over 15 business days, you may create a discussion of the forums with the respective CASE IDs of the ASINs requiring compliance document review. (As a best practice, please only post up to 3 cases that need to be reviewed per forums thread).

The product you are selling and detail page should be aligned.

  • Often times, sellers are told that the detail page and the product are not aligned with the compliance information or appeals that are being submitted. Seller’s should ensure their detail pages and products match and if changes are made to the detail page that they have successfully gone through (You can use guidance from this discussion thread on how to update listings, while also double checking that you are maintaining product detail page rules.)

Product images are very important for getting compliance documentation or an appeal approved.

  • Occasionally during the compliance or appeal process, the partner team will request photos of all sides of your product. This includes the packaging of your product and the product itself using real world images taken within your possession (not downloaded from a website). These images should be clear (not blurry) and show all sides of the product (even if its a rounded object).

Ensuring your documents meet submission guidelines can help mitigate additional back and forth and cut back review time

  • Documents should be high resolution and unobstructed (clear, readable, visible and in focus).
  • Be complete and not cut off from any sides (not angled or cropped).
  • Display the full document (front and back, if applicable).
  • Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
  • Be authentic and unaltered.
  • Must not be password-protected.

To wrap up our quick tip conversation about Compliance Document information, I just wanted to share our Community Manager written discussions that go over some of the more common compliance topics we have seen around the forums in case you would like to learn more:

Now it’s your turn!

➡️ We would love to hear any of your compliance document tips and tricks that could help other sellers who may be going through the same situation. ⬅️

Looking forward to your responses below. ~ Cooper_Amazon

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Seller_1VKWTIuZEUOry∙
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Amazon doesn't prohibit variations from sharing reviews, it only allows more consumers to read the wrong reviews.
by Seller_1VKWTIuZEUOry

Although Amazon is strictly checking fake reviews and illegal variants every year. But the effect is very poor, and it can't stop fake reviews at all. Although the account operating the illegal variant is frozen, the method of sharing reviews with illegal variants can generate huge benefits.

For example, a seller sells a mobile phone charger with no reviews. He finds a wallet ASIN that no one is selling and has 6,000 reviews with a total score of 4.8 stars. He can operate the illegal variant and share the reviews. At this time, the mobile phone charger will have all the reviews of the wallet. Although the review content is not the mobile phone charger, its rating number and star rating are very good.

The most important rule for Amazon's variant sharing reviews is the same brand name and the same category. But now these are invalid. More and more sellers can participate, and using this method, new products can get huge promotion benefits in a short time.

I think this is deliberately designed by Amazon. Because it can use this reason to freeze the sales accounts of more sellers who use illegal variants, reject all their appeal requests, and steal their balances.

If Amazon prohibits variant sharing reviews, the number of fake reviews and illegal variants will be reduced by 90%.

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Seller_RMcdF4v6jTb1w∙
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Seller feedback on Wrong seller/Item
by Seller_RMcdF4v6jTb1w

Buyer left feedback on wrong seller /order, Her order from us shows it is still enroute, order was placed 2 days ago 114-7646858-4846604 says she's still fighting to get her money back and had to pay to ship it back. case# 16664399571 Amazon Please fix the issues we sellers are having with these reviews on wrong items. We have no return requests on this order.

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Seller_64NThqKRaMKZO∙
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Where can I find a report showing my mobile vs browser sales?
by Seller_64NThqKRaMKZO

I'm looking for a report that will show my mobile sales vs browser sales. Does such a report exist? The only report I can find is the business report showing my mobile sessions vs browser sessions.

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Seller_jXBjtrv0r3REx∙
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Looking for feedback from those that use Amazon Shipping for FBM
by Seller_jXBjtrv0r3REx

What has your experience been like? It's almost always the cheapest option but I'm hesitant to use the service.

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Seller_1aFu5QXZcX15m∙
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Requesting help with wrong image for variation ASIN
by Seller_1aFu5QXZcX15m

Here we go again. I opened a case (16658629551) requesting help for ASIN B00SFNJH4O, a Lenox Ballerina ornament. This item is discontinued so it may or may not have active offers at a given time. For some weird reason it's included as a variation with a couple other (completely different) Lenox ornaments, including a pair of skis, and a Jolly Santa. (Typically Christmas ornaments have their own pages, not being variations, so I don't know what's up with that.)

The problem is that the image is incorrect; it shows the pair of skis, and not the ballerina. (If memory serves, I believe it was correct when I added my offer, I think I would noticed otherwise. And the skis also show up as the main image for the Jolly Santa; there is an active offer there too and I suspect that seller doesn't even realize it.)

When I opened the case, I actually spoke to an agent, thinking that might make a difference in the quality of response I got. The agent seemed to completely understand the problem, but of course did not have the tools to fix it himself, so had to forward it to another team. The reply that I received today was that Amazon determined that the image was perfectly fine, the usual blah-blah-blah about seller contributions from a variety of sources.

I am just dumbfounded. How can anyone look at that image and say, "Oh yeah, it's a quality image of a pair of skis and therefore perfectly appropriate for this ballerina ornament? You, seller, are obviously an idiot."

I would say that out of all the cases I open to get help fixing different things, only 5% ever result in a positive resolution. Most do not.

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Seller_bvkmCDMzB3jX3∙
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Amazon is getting all my sales through fees.
by Seller_bvkmCDMzB3jX3

Hello Everybody, Take&Look here.

I sent 30 calculators to Amazon. the first 10 sent in September and the last 20 in October. The first 10, Amazon lost, and reimbursed me $127.00, each costed 19.54. Then, I asked why I just get $127 they said due fees, ok! Then, they charged me the Amazon monthly fee plus taxes, costed me $55.00 around. I just earned $72.00. My question is, should I be charged even if my money came from reimbursement and not from sales? Is it right? Because amazons rules say that Amazon can only charge over sales… Is this acceptable?

Concerning the 20 calculators is a huge kidding! Each calculator was sold by $18.90. 18.90x20= $378.00 in gross sales. From this $378.00, I just gained $109.59 dollars…that is it, Amazon charged me $268.41, of what? I DONT KNOW. There is an extra, from that $109.59, they charged me in my bank account $46.00, in other words, they paid me $63.59… charged me $332 dollars. I tried several times to talk with those guys from seller support, BUT NOBODY WAS ABLE TO HELP ME.

So please, help me!!! This is not right, not even acceptable.

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Seller_VcVbkERrhBOKj∙
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Amazon adds false and misleading product information to listing and will not remove it.
by Seller_VcVbkERrhBOKj

Amazon recently added false product information to one of my listings ASIN B0711HHWMF. I am the inventor, patent holder and only seller of this product on Amazon. They added "Power Source- Electric" to the listing without my consent or being notified. This product requires NO POWER of any kind to use it.

After multiple attempts to edit the listing by selecting the "Irrelevant attribute", the false "Power Source" value information remained for weeks. I opened a seller support case (ID 16565010891) and was, at first, told that the Power Source attribute value would be changed to "None", even though this value is not present in the drop down menu for this attribute. Obviously, the change never happened.

I reopened the case several days later and was simply told that the attribute or value cannot be removed saying "Please be informed that certain information has to provided mandatorily in Amazon." and "Unfortunately we can't do anything about it." They also refused to escalate the case to the catalogue team after multiple requests.

How is it that Amazon can arbitrarily add false and misleading product information to a listing but they are unable to remove it?? A broken dysfunctional system????

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Seller_vkEIYdX17gT8q∙
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How do I talk with someone who can actually help me?
by Seller_vkEIYdX17gT8q

I have issues with a duplicate Parent Asin and I can't find anyone who can actually help me fix it :( How do I talk with someone besides the regular outsourced source?

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