Amazon adds false and misleading product information to listing and will not remove it.
Amazon recently added false product information to one of my listings ASIN B0711HHWMF. I am the inventor, patent holder and only seller of this product on Amazon. They added "Power Source- Electric" to the listing without my consent or being notified. This product requires NO POWER of any kind to use it.
After multiple attempts to edit the listing by selecting the "Irrelevant attribute", the false "Power Source" value information remained for weeks. I opened a seller support case (ID 16565010891) and was, at first, told that the Power Source attribute value would be changed to "None", even though this value is not present in the drop down menu for this attribute. Obviously, the change never happened.
I reopened the case several days later and was simply told that the attribute or value cannot be removed saying "Please be informed that certain information has to provided mandatorily in Amazon." and "Unfortunately we can't do anything about it." They also refused to escalate the case to the catalogue team after multiple requests.
How is it that Amazon can arbitrarily add false and misleading product information to a listing but they are unable to remove it?? A broken dysfunctional system????
0 replies
Amazon adds false and misleading product information to listing and will not remove it.
Amazon recently added false product information to one of my listings ASIN B0711HHWMF. I am the inventor, patent holder and only seller of this product on Amazon. They added "Power Source- Electric" to the listing without my consent or being notified. This product requires NO POWER of any kind to use it.
After multiple attempts to edit the listing by selecting the "Irrelevant attribute", the false "Power Source" value information remained for weeks. I opened a seller support case (ID 16565010891) and was, at first, told that the Power Source attribute value would be changed to "None", even though this value is not present in the drop down menu for this attribute. Obviously, the change never happened.
I reopened the case several days later and was simply told that the attribute or value cannot be removed saying "Please be informed that certain information has to provided mandatorily in Amazon." and "Unfortunately we can't do anything about it." They also refused to escalate the case to the catalogue team after multiple requests.
How is it that Amazon can arbitrarily add false and misleading product information to a listing but they are unable to remove it?? A broken dysfunctional system????
Amazon adds false and misleading product information to listing and will not remove it.
Amazon recently added false product information to one of my listings ASIN B0711HHWMF. I am the inventor, patent holder and only seller of this product on Amazon. They added "Power Source- Electric" to the listing without my consent or being notified. This product requires NO POWER of any kind to use it.
After multiple attempts to edit the listing by selecting the "Irrelevant attribute", the false "Power Source" value information remained for weeks. I opened a seller support case (ID 16565010891) and was, at first, told that the Power Source attribute value would be changed to "None", even though this value is not present in the drop down menu for this attribute. Obviously, the change never happened.
I reopened the case several days later and was simply told that the attribute or value cannot be removed saying "Please be informed that certain information has to provided mandatorily in Amazon." and "Unfortunately we can't do anything about it." They also refused to escalate the case to the catalogue team after multiple requests.
How is it that Amazon can arbitrarily add false and misleading product information to a listing but they are unable to remove it?? A broken dysfunctional system????
