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Welcome back everyone to the Listings Lounge,

I, Glenn, am your host for today to try to give insights into one of the more challenging aspects of listing management, managing Prohibited Product Claims.

Amazon has high expectations on Sellers to ensure that products and the contributions to detail page are following all applicable federal laws and complying with state and local laws where they are sold. It is recommended that you review your product to ensure that anything said is valid and is compliant with all laws, regulations, and guidelines your product may be subject to, such as the Federal Trade Commission, Food and Drug Administration, and Environmental Protection agency.

If your product is removed and restricted due to a Prohibited Product Claim, the best course of action is to review your entire product (detail page, the product itself, packaging, and instructions) to identify the source of the claim. In general Amazon will not share the exact nature of the claim but will give general guidance on the claim. The reason for this is to ensure that Amazon’s detection systems remain effective and cannot be bypassed. Once you have identified the prohibited claim you can edit product (generally with an upload) and then appeal for your ASIN to be reinstated. Please note that in some instances your ASIN will not be able to be reinstated and as such it is very important that you have a full understanding of any statement you make about your product.

If you suspect another seller may be violating this policy you can report the ASIN via the Report a Violation Tool.

Thanks for taking this time to not only carefully review this Listing Lounge, but also to carefully review your products and detail pages. Checking with your compliance and product experts is a great way to prevent difficulties in the long run.

What concerns do you have about Prohibited Claims? Have you experienced having an ASIN subject to Prohibited Claims reinstated? Please free to share your experiences!

If you have specific events or ASINs you want reviewed, please make a new thread with the relevant Case IDs and a member of the Amazon Seller Forums Community Management team will investigate as soon as they are available.

Hope you have a great day!

-Glenn