Hello,

I have AWD shipment but not received yet.

I opened the case ID 16747515861 but no response from AWD team.

Can any of mod help me to find out when this shipment is scheduled to receive??

ID:STAR-RXD627XUARYHA

Amazon reference ID:7CQ9AYPA

ARN : 32859273411

Thank you.

First time using AWD. I created a shipment before I needed to make changes. Deleted workflow immediately. But under shipment queues, the shipment is showing up as "created". I would like to cancel this before incurring outbound charges and trucking logistic issues. Seller support ghosted me after "investigating". I'm hoping the moderators can help or at least escalate this issue.

Bottom line - I am trying to cancel my AWD shipment STAR-XWEEA2GEJRR2W

Does anyone know how to escalate a case of an AGL shipment not showing up on AWD Inventory after four weeks?

AGL-AWD Seller Support have not been able to give us any update.

The AGL Proof of Delivery shows

• Arrival date: 2024/10/09
• FC scheduled processing end date: 2024/10/13
• Unload date: 2024/10/21

Shipment references

• AGL Shipment ID:STAR-QJTFXFNN5PE2M
• Amazon reference ID:2RA7HSHZ

Amazon Case ID

• Case ID 16556285401

Any help is much appreciated

Thanks

Mark