Hello, Mods and anyone who might know the answer,

Based on AWD's holiday replenishment rules, it says: "For this Holiday season, AWD’s outbound SLA will stay at 10-14 days from the time a replenishment request is made until the inventory is received at FBA."

Our question is: If we request AWD inventory to be replenished to FBA during November/December, will it still be considered "available" in FBA inventory bucket once received? We're asking because, in the past, after a certain date, any inventory received by FBA was placed in the "reserved" category with a delivery date after the holiday, which essentially made it unsellable during the peak season.

This is critical for our replenishment strategy, especially with the big difference in storage fees between AWD and FBA fulfillment centers during the holidays. If the AWD inventory can still be marked as "available" when received throughout most of the holiday season, we could delay replenishment and keep more stock at AWD for longer.

Regards

J.Z.

We label all of our ASINs prior to sending to AWD, and all AWD shipments are marked as no prep required during the shipment workflow. We use AWD auto-replenishment for all ASINs. All of our AWD to FBA auto-replenishment shipments (created automatically by Amazon) also show no labeling or prep required.

For some reason we have one particular ASIN that is always being charged a $0.55 labeling fee when the auto-replenishment is sent from AWD to FBA, even though the units are already labeled and the auto-replenishment shipments are marked no prep required. This has happened with every AWD to FBA auto-replenishment shipment of this particular ASIN, across shipments to multiple FCs. We have opened cases for each instance. One case was quickly resolved and the erroneous fees refunded. The other cases have been stuck with seller support for months - 15152805751, 15328080621, and 15328166591.

We have thousands of additional units of this ASIN at AWD, and I'm worried this issue will persist every time Amazon creates and AWD to FBA auto-replenishment.

We were early adopters of AWD and were assigned an Amazon AWD account manager, who said she could help us with any AWD issues. When we initially reported this issue to her she said we needed to contact seller support. I've since tried to escalate the unresolved issue, but she never responded to our email.

We're stuck at this point. Can someone at Amazon help?

@Seller_RSwABJNHpHnEZ

@Seller_OOVUXZLmb2UEH

@Seller_hme3Wbydd1ihr

We've ran out of stock for one of the best sellers during this Christmas season, whereas hundreds of units frozen in AWD shipments to FBA. The shipments were created over a month ago.

Now we're losing sales because of the inefficiency of AWD. This is one of the biggest risks when keeping inventory at AWD, besides inventory loss.

Amazon continues to disappoint its seller partners with this AWD. We're frustrated and Seller Support is not helping anything!