Are you wondering when to raise a bin check request?

If you use Fulfillment by Amazon (FBA) and believe you received a policy violation due to an error by the FBA team while handling your product, you can raise a bin check to dispute the violation.

How do you file a bin check request? Follow the steps below:

• Sign-in to your Seller Central account.

• Go to Get help page.

• Under Select an issue to resolve, select My issue is not listed.

• Enter the details in the Describe issue to route to the right support team box and click Continue.

Note: You can get the ASIN and SKU details from the policy violation appeals page or performance notification

• You will be asked to choose a Contact method: "Email,” “Chat,” or “Call” to raise the request. Choose the option that works for you, and then provide the required details.

• Once you submit the required information, you will receive an email notification with the relevant case ID and details. You may also view this information on the "Go to Case Log" option within the "Get help" page.

Note: Submit only a resolved Case ID as evidence when you believe you received the policy violation in error and want to appeal back against the same. You can appeal back from Product Policy Compliance.