Why AWD replenishments takes soooooo long?
We have sent inventory to AWD and have been received by IUSP warehouse on 5 Oct. But it has been more than 7 days, AWD only created shipments to FBA, why the boxes stuck with AWD soooo long? How long on earth does it normally take to replenish from AWD to FBA? while AWD guidelines/FAQs state 10-14 days, many victims of AWD said it takes more than 20 days...
We have no units in FBA now, although the listing is buyable, the shipping date on the front page saying "shipping within 1 to 2 MONTHs"!!! this is rediculous! Inventory is already in AWD and the front page of the product listing says it takes 1 to 2 months to ship the order??
Also, there is no window in "seller support" for AWD cases. How to get in touch with AWD support?
What on earth is AWD for?
6 replies
Topher_Amazon
Hi @Seller_zEGmDW2XhLS7N,
I'm very sorry to read about these frustrations. You can create a case with AWD in the subject line, but I'd be happy to get in touch with our AWD partners on your behalf.
Can you share any of the replenishment/shipment/case IDs you have on this one for me to reference and ask our internal team to look into? I'll advise as soon as we have that and hear back.
Topher
Why AWD replenishments takes soooooo long?
We have sent inventory to AWD and have been received by IUSP warehouse on 5 Oct. But it has been more than 7 days, AWD only created shipments to FBA, why the boxes stuck with AWD soooo long? How long on earth does it normally take to replenish from AWD to FBA? while AWD guidelines/FAQs state 10-14 days, many victims of AWD said it takes more than 20 days...
We have no units in FBA now, although the listing is buyable, the shipping date on the front page saying "shipping within 1 to 2 MONTHs"!!! this is rediculous! Inventory is already in AWD and the front page of the product listing says it takes 1 to 2 months to ship the order??
Also, there is no window in "seller support" for AWD cases. How to get in touch with AWD support?
What on earth is AWD for?
Why AWD replenishments takes soooooo long?
We have sent inventory to AWD and have been received by IUSP warehouse on 5 Oct. But it has been more than 7 days, AWD only created shipments to FBA, why the boxes stuck with AWD soooo long? How long on earth does it normally take to replenish from AWD to FBA? while AWD guidelines/FAQs state 10-14 days, many victims of AWD said it takes more than 20 days...
We have no units in FBA now, although the listing is buyable, the shipping date on the front page saying "shipping within 1 to 2 MONTHs"!!! this is rediculous! Inventory is already in AWD and the front page of the product listing says it takes 1 to 2 months to ship the order??
Also, there is no window in "seller support" for AWD cases. How to get in touch with AWD support?
What on earth is AWD for?
6 replies
6 replies
Topher_Amazon
Hi @Seller_zEGmDW2XhLS7N,
I'm very sorry to read about these frustrations. You can create a case with AWD in the subject line, but I'd be happy to get in touch with our AWD partners on your behalf.
Can you share any of the replenishment/shipment/case IDs you have on this one for me to reference and ask our internal team to look into? I'll advise as soon as we have that and hear back.
Topher
Topher_Amazon
Hi @Seller_zEGmDW2XhLS7N,
I'm very sorry to read about these frustrations. You can create a case with AWD in the subject line, but I'd be happy to get in touch with our AWD partners on your behalf.
Can you share any of the replenishment/shipment/case IDs you have on this one for me to reference and ask our internal team to look into? I'll advise as soon as we have that and hear back.
Topher
Topher_Amazon
Hi @Seller_zEGmDW2XhLS7N,
I'm very sorry to read about these frustrations. You can create a case with AWD in the subject line, but I'd be happy to get in touch with our AWD partners on your behalf.
Can you share any of the replenishment/shipment/case IDs you have on this one for me to reference and ask our internal team to look into? I'll advise as soon as we have that and hear back.
Topher
