Hello,
This month I have been charged around $2000 for shipping adjustments that are incorrect. Most if not all are from a singular package size that I use (15x15x8.8in) and most of the adjustments are from FedEx OneRate. The audited dimensions are always 10x15x15, just barely putting me over the 2200 cubic inch threshold, and this is what can turn a $700 order into a $1000 loss. I have shipped this exact package size hundreds of times through amazon and other marketplaces, and have never experienced charges like this until about two weeks ago. I have information to disprove these bogus adjustments, and I'll attach photos of that here, as well as a sheet of the biggest adjustments that I need to have reversed. I have been charged hundreds of times for smaller amounts, and I know that's become a big issue for sellers lately. I'll just chalk that up to the cost of business. Needless to say I do not use Amazon buy shipping anymore. The attached photos are the exact package is question. You will see that the package is not, in fact, 15x15x10, and that all of these adjustments are incorrect. I ask that you (mods) please submit a request on my behalf to get these charged reversed. We all know that seller support cannot help, and I can't go to fedex, since amazon is the buyer in this instance. I will also list the orders below, as well as the spreadsheet, to make it even easier for you to submit this. I ask you to consider the position that this $2000 loss has put me and my business in, since I am not a very large seller here. I have no recourse but to ask for your help. See below for the information. TIA
112-7535070-2558625
112-7535070-2558625
112-7535070-2558625
112-7535070-2558625
111-4163782-9616209
114-7931812-8212261
114-9919850-2474638
114-9919850-2474638
114-9919850-2474638
114-9919850-2474638
@Glenn_Amazon@Xander_Amazon@Jameson_Amazon@Danny_Amazon@Manny_Amazon@KJ_Amazon
You'll see that across the forums, many people are dealing with this. I don't mean to speculate, but I myself have never, ever, received anything like this across any other platform, and with such little support, something does not seem right about this. I appreciate all of your help.
@Glenn_Amazon@Xander_Amazon@Jameson_Amazon@Danny_Amazon@Manny_Amazon@KJ_Amazon
Need help regarding insane shipping label adjustments
Hello @Seller_NzMO5fCTmwqHv. I again reviewed the photos you provided in this thread and in the case you shared in the above thread. The photos show that the FedEx carrier-audited dimensions are accurate, and that the package are above the strict 2200-cubic-inch limit for their One Rate shipping service.
Please note that if a measurement is over a whole inch, it rounds up to the next inch.
I understand this is is a difficult situation, but I do not have a path to dispute the carrier-audited dimensions and adjustments.
Our team recommends that sellers be especially careful about measurements of packages close to the 2200 cubic-inch limit, as FedEx is strict about that threshold.
KJ_Amazon