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USPS delayed due to a required postage assessment (Buy Shipping issue)
On the back of the reused USPS Tracking numbers, we now have another Buy Shipping USPS issue where over 200 Ground Advantage packages from March 7th have the status:
"Your item has potentially been delayed due to a required postage assessment. As of March 17, 2025 at 7:55 am, it is currently in transit to the destination."
We have started to receive a large number of customer complaints and requests for refunds due to these shipments being severely delayed.
Here's just a few of the order #s and tracking:
- 1112-5850873-9397868 9300110571012418289112
- 112-9930507-1582645 9300110571012418325803
- 114-5044074-4293865 9300110571012418288719
@KJ_Amazon Any chance you would be able to take a look?
Thank you!
88 replies
KJ_Amazon
Thank you for the heads-up on that issue @Seller_UAZKffA7vpwUC.
Do you purchase shipping directly through Buy Shipping?
Have you filed a support case about this issue?
Seller_cz2Lq7HV0oraO
@KJ_Amazon
We are going through the same issue. USPS started holding packages with Ground Advantage shipping label purchased through Amazon Buy Shipping service on March 6 through March 11 for "Postage Assessment". This has caused significant delays on the delivery.
We reached out to USPS and one of their customer support said that shipping label purchased through Amazon Buy Shipping went through extra scrutiny and they wanted to make sure "the postage has been paid".
Please help.
Seller_Sram36TnVt73c
I'm not seeing this with any of the labels I spot checked but I'm wondering if this is happening at one particular facility?
Or perhaps it is account-specific?
Seller_YEG7lRFI3Maem
I've gotten 6 complaints from buyers the last couple days demanding a refund because their item has been held up for weeks (all shipped around early march). The tracking for all of the items shows this issue. All shipped through Amazon Buy Shipping.
Seller_0O2Zi2Vtg6BkF
We are dealing with the same thing. 50+ packages we shipped on March 7th have still not been delivered. We purchased our shipping label on Veeqo. Veeqo doesn't have any answers either.
This is not OK. We are worried our metrics will get hit significantly @KJ_Amazon
Seller_KdC91pZ3upczK
As of today, I have received over 20 complaints in the last 2 days with this issue where packages are being delayed. Expecting more complaints...
Seller_YvjXalZPqcD8W
Our mail carrier said it's some kind of required "piece count" that they have to do, apparently where they literally have to count each piece of mail.
Seller_dJ6JQp8wUyqRA
We had same issue for orders between 3/8-3/10. Now, we're really afraid it might happen this weekend again? Amazon should investigate asap. PLEASE!!!!!!
Seller_KdC91pZ3upczK
Any updates from Amazon?
I tried opening a case and the auto response are to contact UPS.. even though this was a USPS issue with Amazon Buy Shipping.
Each day, I continue to receive complaints from customers about their packages. Packages that were shipped between March 6th-11th are all delayed and none delivered. For me, that's over 350 orders that have not been delivered thus far.
Case: 17452764761
@KJ_Amazon
Seller_NYs5v9tqdKmt4
@KJ_Amazon
We are experiencing the same issue. All packages shipped with a USPS Ground Advantage shipping label purchased through Amazon Buy Shipping service from March 6 through March 11 have been seized by USPS for "Postage Assessment". No exception - each one of them.
We opened a case with seller support (case ID: 17430447041). They just replied with general information such as "contact USPS" and then closed the support ticket.
Please help!
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