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Buyer picked item up after A to Z granted
111-9451380-6124206 USPS attempted delivery, buyer was unavailable. They emailed to ask where the item was, I told them to pick it up at the post office. They filed an A to Z claim. Claim granted. I appealed. Claim granted. Then buyer picked up the $200 item from the post office. No option to appeal. What are my next steps?
USPS tracking number 9305520111411060814606
The item was picked up 3/27 and Amazon seller-funded the appeal 3/29.
Case ID 17507997461
1 reply
Seller_XSqPquQH4FvW1
No remedy here. Next time, if they file an A-Z, tell Amazon that the PO is holding it for the buyer, and if they don't pick it up, the PO will return it and you will issue a refund when you receive it. Or, since you already told them to pick it up, and they proceeded to file an A-Z, you should have called the PO immediately and told them to return the package to you. Next time.
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