Multiple Amazon Seller Accounts: Guidelines and Procedures
Amazon's standard policy is to allow one Seller Central account per seller. However, in certain cases of legitimate business needs, Amazon may permit sellers to operate multiple selling accounts, without prior approval. If one of these accounts violates an Amazon policy and is deactivated, this could affect the selling ability across all associated accounts.
To resolve this impact, the violation or violations that led to the deactivation of the original account must first be resolved individually. Only when the original account is reactivated, can the secondary account be reactivated.
Accounts can become associated in a few ways:
- Access to another account, by the seller or their employees
- Use of a third-party account management service
- Creating a global account without completing ID verification in a different marketplace
To ensure your account is registered only in the country you wish to sell in, check the countries listed in the store dropdown menu. To do that click on the name of your store in the white bar to the right of the "Amazon Seller Central" logo. This dropdown menu will display all the countries you are currently registered.
When accessing international accounts, review the performance notifications for each marketplace to identify the reason for deactivation. Submit the necessary documentation to reactivate the account that caused the initial deactivation. Once the original account is reactivated, you can request the reactivation of the secondary account.
If you no longer wish to sell in a particular marketplace, you can access Settings, click on "Account Info" and then "Account Management" to request the closure of the unwanted account(s), but only after all associated accounts are active and in good standing.
If any of the above situations have occurred, the original account will need to be reactivated first. After that, you can request the reactivation of your secondary account.
If you have had another account or accessed another account, but no longer own the account or do not have permission to access it, submit an appeal with additional documents proving you are no longer the owner or have any relationship with that account, such as sales deeds, purchase or business transfer contracts, contract termination, and others.
If you are unable to identify the account that caused the deactivation and believe the suspension was made in error, file an appeal and confirm that the account does not belong to you. If it is not possible to confirm that the account is not yours, your account will not be reinstated and you will not be permitted to conduct business on Amazon in the future.
Refer to Amazon's help pages below for more information about multiple accounts on Amazon.
- Address a Multiple Account Policy violation
- Selling policies and seller code of conduct
- Amazon Global Selling
We value your opinion and would be grateful for your feedback. Please share your thoughts on this matter by giving it a thumbs up or down, and feel free to provide any additional comments. Your engagement helps us improve and tailor our content to better serve you. Thank you for taking the time to contribute to our community!
Best,
-Roxy
4 replies
Seller_5sqZhQUA7PhIP
I am so glad that I've found this forum. My account, which was deactivated years back. I figured it was because I didn't sell all of my bracelets and so I didn't protest. Now, after wanting to relaunch and begin selling, I see that reactivating my account is very difficult. This would normally seem possible since I can always reach someone at Amazon via chat, call, email, etc. So when I was notified that there was another account associated with my own, I was perplexed. I presented documents to show that I only have one business and didn't know of this company that they mentioned. I am a sole proprietor and therefore do not have any other employees, etc. Each of my responses from Amazon has been seemingly generic or system generated. I have wanted to speak with a person but can never reach the appropriate party. I've been trying to piece together information. At first, I thought that this refusal to reactivate my account, meant that I had 2 businesses. However, it seems that Amazon means storefronts. Upon review, I see that my account has that I have 'permissions' of some sort in 2 countries. This is an error and I've tried to disable this option but I am not even sure that this is what is needed. I feel so lost and have been a Prime member since 2010. I thought that this meant something. I value my time as a member. I've sold handmade products and would like to sell other items. My daughter is an author who has sold books on Amazon. We love all that Amazon has to offer. I am very sad that I cannot navigate what is quite a difficult situation. I appreciate the multiple responses to my emails, however, they are not providing what I need. I don't recognize the business and believe that this is an error that needs to be corrected. Please assist.
Seller_CwbjaMPrY6btV
"If you are unable to identify the account that caused the deactivation and believe the suspension was made in error, file an appeal and confirm that the account does not belong to you.'
I have been submitting so much info on my appeal proving my account is in no way associated with the other Seller Account I am being told I am associated with but I am still being rejected
Is there a particular spot where I can submit the appeal with proof that I have no association with this other seller account?
Multiple Amazon Seller Accounts: Guidelines and Procedures
Amazon's standard policy is to allow one Seller Central account per seller. However, in certain cases of legitimate business needs, Amazon may permit sellers to operate multiple selling accounts, without prior approval. If one of these accounts violates an Amazon policy and is deactivated, this could affect the selling ability across all associated accounts.
To resolve this impact, the violation or violations that led to the deactivation of the original account must first be resolved individually. Only when the original account is reactivated, can the secondary account be reactivated.
Accounts can become associated in a few ways:
- Access to another account, by the seller or their employees
- Use of a third-party account management service
- Creating a global account without completing ID verification in a different marketplace
To ensure your account is registered only in the country you wish to sell in, check the countries listed in the store dropdown menu. To do that click on the name of your store in the white bar to the right of the "Amazon Seller Central" logo. This dropdown menu will display all the countries you are currently registered.
When accessing international accounts, review the performance notifications for each marketplace to identify the reason for deactivation. Submit the necessary documentation to reactivate the account that caused the initial deactivation. Once the original account is reactivated, you can request the reactivation of the secondary account.
If you no longer wish to sell in a particular marketplace, you can access Settings, click on "Account Info" and then "Account Management" to request the closure of the unwanted account(s), but only after all associated accounts are active and in good standing.
If any of the above situations have occurred, the original account will need to be reactivated first. After that, you can request the reactivation of your secondary account.
If you have had another account or accessed another account, but no longer own the account or do not have permission to access it, submit an appeal with additional documents proving you are no longer the owner or have any relationship with that account, such as sales deeds, purchase or business transfer contracts, contract termination, and others.
If you are unable to identify the account that caused the deactivation and believe the suspension was made in error, file an appeal and confirm that the account does not belong to you. If it is not possible to confirm that the account is not yours, your account will not be reinstated and you will not be permitted to conduct business on Amazon in the future.
Refer to Amazon's help pages below for more information about multiple accounts on Amazon.
- Address a Multiple Account Policy violation
- Selling policies and seller code of conduct
- Amazon Global Selling
We value your opinion and would be grateful for your feedback. Please share your thoughts on this matter by giving it a thumbs up or down, and feel free to provide any additional comments. Your engagement helps us improve and tailor our content to better serve you. Thank you for taking the time to contribute to our community!
Best,
-Roxy
Multiple Amazon Seller Accounts: Guidelines and Procedures
Amazon's standard policy is to allow one Seller Central account per seller. However, in certain cases of legitimate business needs, Amazon may permit sellers to operate multiple selling accounts, without prior approval. If one of these accounts violates an Amazon policy and is deactivated, this could affect the selling ability across all associated accounts.
To resolve this impact, the violation or violations that led to the deactivation of the original account must first be resolved individually. Only when the original account is reactivated, can the secondary account be reactivated.
Accounts can become associated in a few ways:
- Access to another account, by the seller or their employees
- Use of a third-party account management service
- Creating a global account without completing ID verification in a different marketplace
To ensure your account is registered only in the country you wish to sell in, check the countries listed in the store dropdown menu. To do that click on the name of your store in the white bar to the right of the "Amazon Seller Central" logo. This dropdown menu will display all the countries you are currently registered.
When accessing international accounts, review the performance notifications for each marketplace to identify the reason for deactivation. Submit the necessary documentation to reactivate the account that caused the initial deactivation. Once the original account is reactivated, you can request the reactivation of the secondary account.
If you no longer wish to sell in a particular marketplace, you can access Settings, click on "Account Info" and then "Account Management" to request the closure of the unwanted account(s), but only after all associated accounts are active and in good standing.
If any of the above situations have occurred, the original account will need to be reactivated first. After that, you can request the reactivation of your secondary account.
If you have had another account or accessed another account, but no longer own the account or do not have permission to access it, submit an appeal with additional documents proving you are no longer the owner or have any relationship with that account, such as sales deeds, purchase or business transfer contracts, contract termination, and others.
If you are unable to identify the account that caused the deactivation and believe the suspension was made in error, file an appeal and confirm that the account does not belong to you. If it is not possible to confirm that the account is not yours, your account will not be reinstated and you will not be permitted to conduct business on Amazon in the future.
Refer to Amazon's help pages below for more information about multiple accounts on Amazon.
- Address a Multiple Account Policy violation
- Selling policies and seller code of conduct
- Amazon Global Selling
We value your opinion and would be grateful for your feedback. Please share your thoughts on this matter by giving it a thumbs up or down, and feel free to provide any additional comments. Your engagement helps us improve and tailor our content to better serve you. Thank you for taking the time to contribute to our community!
Best,
-Roxy
4 replies
4 replies
Seller_5sqZhQUA7PhIP
I am so glad that I've found this forum. My account, which was deactivated years back. I figured it was because I didn't sell all of my bracelets and so I didn't protest. Now, after wanting to relaunch and begin selling, I see that reactivating my account is very difficult. This would normally seem possible since I can always reach someone at Amazon via chat, call, email, etc. So when I was notified that there was another account associated with my own, I was perplexed. I presented documents to show that I only have one business and didn't know of this company that they mentioned. I am a sole proprietor and therefore do not have any other employees, etc. Each of my responses from Amazon has been seemingly generic or system generated. I have wanted to speak with a person but can never reach the appropriate party. I've been trying to piece together information. At first, I thought that this refusal to reactivate my account, meant that I had 2 businesses. However, it seems that Amazon means storefronts. Upon review, I see that my account has that I have 'permissions' of some sort in 2 countries. This is an error and I've tried to disable this option but I am not even sure that this is what is needed. I feel so lost and have been a Prime member since 2010. I thought that this meant something. I value my time as a member. I've sold handmade products and would like to sell other items. My daughter is an author who has sold books on Amazon. We love all that Amazon has to offer. I am very sad that I cannot navigate what is quite a difficult situation. I appreciate the multiple responses to my emails, however, they are not providing what I need. I don't recognize the business and believe that this is an error that needs to be corrected. Please assist.
Seller_CwbjaMPrY6btV
"If you are unable to identify the account that caused the deactivation and believe the suspension was made in error, file an appeal and confirm that the account does not belong to you.'
I have been submitting so much info on my appeal proving my account is in no way associated with the other Seller Account I am being told I am associated with but I am still being rejected
Is there a particular spot where I can submit the appeal with proof that I have no association with this other seller account?
Seller_5sqZhQUA7PhIP
I am so glad that I've found this forum. My account, which was deactivated years back. I figured it was because I didn't sell all of my bracelets and so I didn't protest. Now, after wanting to relaunch and begin selling, I see that reactivating my account is very difficult. This would normally seem possible since I can always reach someone at Amazon via chat, call, email, etc. So when I was notified that there was another account associated with my own, I was perplexed. I presented documents to show that I only have one business and didn't know of this company that they mentioned. I am a sole proprietor and therefore do not have any other employees, etc. Each of my responses from Amazon has been seemingly generic or system generated. I have wanted to speak with a person but can never reach the appropriate party. I've been trying to piece together information. At first, I thought that this refusal to reactivate my account, meant that I had 2 businesses. However, it seems that Amazon means storefronts. Upon review, I see that my account has that I have 'permissions' of some sort in 2 countries. This is an error and I've tried to disable this option but I am not even sure that this is what is needed. I feel so lost and have been a Prime member since 2010. I thought that this meant something. I value my time as a member. I've sold handmade products and would like to sell other items. My daughter is an author who has sold books on Amazon. We love all that Amazon has to offer. I am very sad that I cannot navigate what is quite a difficult situation. I appreciate the multiple responses to my emails, however, they are not providing what I need. I don't recognize the business and believe that this is an error that needs to be corrected. Please assist.
Seller_5sqZhQUA7PhIP
I am so glad that I've found this forum. My account, which was deactivated years back. I figured it was because I didn't sell all of my bracelets and so I didn't protest. Now, after wanting to relaunch and begin selling, I see that reactivating my account is very difficult. This would normally seem possible since I can always reach someone at Amazon via chat, call, email, etc. So when I was notified that there was another account associated with my own, I was perplexed. I presented documents to show that I only have one business and didn't know of this company that they mentioned. I am a sole proprietor and therefore do not have any other employees, etc. Each of my responses from Amazon has been seemingly generic or system generated. I have wanted to speak with a person but can never reach the appropriate party. I've been trying to piece together information. At first, I thought that this refusal to reactivate my account, meant that I had 2 businesses. However, it seems that Amazon means storefronts. Upon review, I see that my account has that I have 'permissions' of some sort in 2 countries. This is an error and I've tried to disable this option but I am not even sure that this is what is needed. I feel so lost and have been a Prime member since 2010. I thought that this meant something. I value my time as a member. I've sold handmade products and would like to sell other items. My daughter is an author who has sold books on Amazon. We love all that Amazon has to offer. I am very sad that I cannot navigate what is quite a difficult situation. I appreciate the multiple responses to my emails, however, they are not providing what I need. I don't recognize the business and believe that this is an error that needs to be corrected. Please assist.
Seller_CwbjaMPrY6btV
"If you are unable to identify the account that caused the deactivation and believe the suspension was made in error, file an appeal and confirm that the account does not belong to you.'
I have been submitting so much info on my appeal proving my account is in no way associated with the other Seller Account I am being told I am associated with but I am still being rejected
Is there a particular spot where I can submit the appeal with proof that I have no association with this other seller account?
Seller_CwbjaMPrY6btV
"If you are unable to identify the account that caused the deactivation and believe the suspension was made in error, file an appeal and confirm that the account does not belong to you.'
I have been submitting so much info on my appeal proving my account is in no way associated with the other Seller Account I am being told I am associated with but I am still being rejected
Is there a particular spot where I can submit the appeal with proof that I have no association with this other seller account?
