New Seller Community
New Seller Community
Frustrations over requesting reactivation and getting same responses over and over!!
Two years ago, my domestic partner and I each opened separate Amazon Seller accounts to pursue individual e-commerce ventures. His account was created as part of my the wholesale business, which involved a manager handling inventory and sales. My own account, was established to build a private-label brand focused on unique products. While the accounts were opened simultaneously, they were created with completely independent business goals and operations. Soon after opening, both our accounts were deactivated.
Per Amazon instructions: “To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.”
I continue to send documents explaining this and no action to reactivate was taken. Every message received from Amazon Performance team was to submit the same documents that I've sent several times.
Unfortunately, after facing persistent challenges the accounts were eventually abandoned. My partner made the decision to dissolve his business entirely, and it was formally dissolved with the California Secretary of State. The associated Amazon Seller account went through the account closure process.
To support this, I have sent the certificate of dissolution.
Since his account is no longer operational and has been legally dissolved, I respectfully requested the reactivation of my account. My account is entirely separate, and I am committed to complying with all Amazon Seller policies moving forward.
Response from performance team: “To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.”
OMG! This is so frustrating!! Please help.
2 replies
Seller_CW0P5hgbsiqWX
Most likely you will not get much help. Amazon seems to give one seller one chance to open an account. If the account gets abused, Amazon is not really interested in taking the time to sort things out. The reality is that with over 9.7 million sellers registered on the site, one more is not really necessary.
In addition, at this time of the year, Amazon slows way down on processing new sellers. Nothing against the seller, it is just that Amazon does not new sellers on the site during the holiday season, that may or may not disappoint a buyer.
Frustrations over requesting reactivation and getting same responses over and over!!
Two years ago, my domestic partner and I each opened separate Amazon Seller accounts to pursue individual e-commerce ventures. His account was created as part of my the wholesale business, which involved a manager handling inventory and sales. My own account, was established to build a private-label brand focused on unique products. While the accounts were opened simultaneously, they were created with completely independent business goals and operations. Soon after opening, both our accounts were deactivated.
Per Amazon instructions: “To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.”
I continue to send documents explaining this and no action to reactivate was taken. Every message received from Amazon Performance team was to submit the same documents that I've sent several times.
Unfortunately, after facing persistent challenges the accounts were eventually abandoned. My partner made the decision to dissolve his business entirely, and it was formally dissolved with the California Secretary of State. The associated Amazon Seller account went through the account closure process.
To support this, I have sent the certificate of dissolution.
Since his account is no longer operational and has been legally dissolved, I respectfully requested the reactivation of my account. My account is entirely separate, and I am committed to complying with all Amazon Seller policies moving forward.
Response from performance team: “To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.”
OMG! This is so frustrating!! Please help.
Frustrations over requesting reactivation and getting same responses over and over!!
Two years ago, my domestic partner and I each opened separate Amazon Seller accounts to pursue individual e-commerce ventures. His account was created as part of my the wholesale business, which involved a manager handling inventory and sales. My own account, was established to build a private-label brand focused on unique products. While the accounts were opened simultaneously, they were created with completely independent business goals and operations. Soon after opening, both our accounts were deactivated.
Per Amazon instructions: “To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.”
I continue to send documents explaining this and no action to reactivate was taken. Every message received from Amazon Performance team was to submit the same documents that I've sent several times.
Unfortunately, after facing persistent challenges the accounts were eventually abandoned. My partner made the decision to dissolve his business entirely, and it was formally dissolved with the California Secretary of State. The associated Amazon Seller account went through the account closure process.
To support this, I have sent the certificate of dissolution.
Since his account is no longer operational and has been legally dissolved, I respectfully requested the reactivation of my account. My account is entirely separate, and I am committed to complying with all Amazon Seller policies moving forward.
Response from performance team: “To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.”
OMG! This is so frustrating!! Please help.
2 replies
2 replies
Seller_CW0P5hgbsiqWX
Most likely you will not get much help. Amazon seems to give one seller one chance to open an account. If the account gets abused, Amazon is not really interested in taking the time to sort things out. The reality is that with over 9.7 million sellers registered on the site, one more is not really necessary.
In addition, at this time of the year, Amazon slows way down on processing new sellers. Nothing against the seller, it is just that Amazon does not new sellers on the site during the holiday season, that may or may not disappoint a buyer.
Seller_CW0P5hgbsiqWX
Most likely you will not get much help. Amazon seems to give one seller one chance to open an account. If the account gets abused, Amazon is not really interested in taking the time to sort things out. The reality is that with over 9.7 million sellers registered on the site, one more is not really necessary.
In addition, at this time of the year, Amazon slows way down on processing new sellers. Nothing against the seller, it is just that Amazon does not new sellers on the site during the holiday season, that may or may not disappoint a buyer.
Seller_CW0P5hgbsiqWX
Most likely you will not get much help. Amazon seems to give one seller one chance to open an account. If the account gets abused, Amazon is not really interested in taking the time to sort things out. The reality is that with over 9.7 million sellers registered on the site, one more is not really necessary.
In addition, at this time of the year, Amazon slows way down on processing new sellers. Nothing against the seller, it is just that Amazon does not new sellers on the site during the holiday season, that may or may not disappoint a buyer.
