Good day!

I have an issue that Amazon indicated that they received less inventory of what I actually send. They requested me to add the original invoice that shows the quantity purchased, date and product description and I did attach it. Everything is indicated to the invoice and also the full details of my supplier but I received a reply that - documentation provided doesn't meet one or more of the requirements for acceptance. It does not make sence since all that they mentioned as requirements it is indicated on the invoice. Here is the reply I received from them :

Hello from Amazon Selling Partner Support,

I know that a quick resolution of our investigation is important to your business.

However, we're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance.

This case has been resolved. When you're able to provide documents that satisfy all requirements, please create a new case.

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I really need some assistance to resolve this because there are hundreds of products missing.