Inventory became unfulfillable for no reason
Hello,
Yesterday, the majority of our inventory became unfulfillable and the reason is that the product is expired .Although, the expiration date of our product is on 6/2026 and it is clearly visible on tha packaging and on the product itself.
We opened a case (ID 16634958991) and the representative told us that amazon will manually check the product and reply to us via email.
After that, a small amount of units became available again and then we received an email from amazon to create a removal order for the rest of the units until 11/24/2024 .
Someone from the amazon team please check our case again and help with this situation as our inventory (and investment) is been thrown away for no reason.
Thank you very much.
5 replies
Sandy_Amazon
Hello @Seller_5wvQlZgUVADRM
Thank you for your post here. My name is Sandy from the Community Manager team.
I looked into the case and it seems like it is still pending Amazon Action and support reps are researching.
Since the original shipment had December 31st 2024 as the expiration date, it would take some time to review this manually. Please allow a few more days for Amazon to reach back to you. If you do not hear a reply by early next week please let me know.
Sandy
Inventory became unfulfillable for no reason
Hello,
Yesterday, the majority of our inventory became unfulfillable and the reason is that the product is expired .Although, the expiration date of our product is on 6/2026 and it is clearly visible on tha packaging and on the product itself.
We opened a case (ID 16634958991) and the representative told us that amazon will manually check the product and reply to us via email.
After that, a small amount of units became available again and then we received an email from amazon to create a removal order for the rest of the units until 11/24/2024 .
Someone from the amazon team please check our case again and help with this situation as our inventory (and investment) is been thrown away for no reason.
Thank you very much.
Inventory became unfulfillable for no reason
Hello,
Yesterday, the majority of our inventory became unfulfillable and the reason is that the product is expired .Although, the expiration date of our product is on 6/2026 and it is clearly visible on tha packaging and on the product itself.
We opened a case (ID 16634958991) and the representative told us that amazon will manually check the product and reply to us via email.
After that, a small amount of units became available again and then we received an email from amazon to create a removal order for the rest of the units until 11/24/2024 .
Someone from the amazon team please check our case again and help with this situation as our inventory (and investment) is been thrown away for no reason.
Thank you very much.
5 replies
5 replies
Sandy_Amazon
Hello @Seller_5wvQlZgUVADRM
Thank you for your post here. My name is Sandy from the Community Manager team.
I looked into the case and it seems like it is still pending Amazon Action and support reps are researching.
Since the original shipment had December 31st 2024 as the expiration date, it would take some time to review this manually. Please allow a few more days for Amazon to reach back to you. If you do not hear a reply by early next week please let me know.
Sandy
Sandy_Amazon
Hello @Seller_5wvQlZgUVADRM
Thank you for your post here. My name is Sandy from the Community Manager team.
I looked into the case and it seems like it is still pending Amazon Action and support reps are researching.
Since the original shipment had December 31st 2024 as the expiration date, it would take some time to review this manually. Please allow a few more days for Amazon to reach back to you. If you do not hear a reply by early next week please let me know.
Sandy
Sandy_Amazon
Hello @Seller_5wvQlZgUVADRM
Thank you for your post here. My name is Sandy from the Community Manager team.
I looked into the case and it seems like it is still pending Amazon Action and support reps are researching.
Since the original shipment had December 31st 2024 as the expiration date, it would take some time to review this manually. Please allow a few more days for Amazon to reach back to you. If you do not hear a reply by early next week please let me know.
Sandy
