Please help to restore the stock of the product!
Shipment ID: FBA18BT6DY1Y/FBA18BT6DY2L
Case ID: 16555779531/16544312941
Product basic information: This product has 220 balls in a package, of which every 4 balls are placed in a small package (plastic bag packaging), each package has 55 small packages. There should be 220 balls per product we sell to customers.
Description of the problem: We shipped 100 pieces of this product, but the shipment IDs FBA18BT6DY1Y and FBA18BT6DY2L were unpacked by Amazon staff. Currently, 13 products of FBA18BT6DY1Y have been shipped, and 428 products have been received by Amazon. FBA18BT6DY2L shipped 11 products and Amazon received 70 products. Note: Our packing cases are labeled with tamper-proof labels!
Handling process: After we found the abnormal situation, we immediately investigated the relevant situation and confirmed that the product was unpacked by Amazon staff. In order to prevent customers from buying products that are inferior in weight, we immediately closed the product page and intend to open the page after processing the product.
We contacted the staff of Amazon to ask if they could help us repack these unpacked products, and if they could help us waive the storage fee while the product inventory is being processed. It has been 18 days since we investigated the question!
As for the shipment ID FBA18BT6DY1Y (16544312941), we have not received any reply. We have replied the case for many times to inquire about the progress, but there is no reply! The shipment ID FBA18BT6DY2L (16555779531) replied that we need to wait 30 days to help us repackage, which takes too long, so we can not only sell products in the peak season, but also be charged high storage fees in the peak season. This is a very big loss for us!
Appeal:
1. Please help to confirm whether the unpacked products of FBA18BT6DY1Y can help us repack them as soon as possible.
2. Could you help speed up the repackaging of FBA18BT6DY2L unpacked products, so that we can catch up with the peak season to sell products?
3. Could you help us reduce the storage costs caused by the operation mistakes of Amazon staff?
As a responsible seller on the Amazon platform, in order to provide customers with a good shopping experience and find product problems, we actively investigate. Even though the problem was caused by an error on the part of Amazon staff and it would have cost us money to stop selling products during the peak season, we still closed the product page for nearly 20 days. We need the cooperation of Amazon to solve the problem, but we have been perfunctory by Amazon staff. I hope we can get effective help this time!
2 replies
Seller_z3XfkorVSmnEY
In our years of selling on Amazon and reading the forums, I've never seen reports of Amazon actually repacking something like this. You may have to do a removal order and do it yourself.
Let us know how it goes.
Seller_qIm63eOYxt3Nd
Please help solve this problem as soon as possible
Please help to restore the stock of the product!
Shipment ID: FBA18BT6DY1Y/FBA18BT6DY2L
Case ID: 16555779531/16544312941
Product basic information: This product has 220 balls in a package, of which every 4 balls are placed in a small package (plastic bag packaging), each package has 55 small packages. There should be 220 balls per product we sell to customers.
Description of the problem: We shipped 100 pieces of this product, but the shipment IDs FBA18BT6DY1Y and FBA18BT6DY2L were unpacked by Amazon staff. Currently, 13 products of FBA18BT6DY1Y have been shipped, and 428 products have been received by Amazon. FBA18BT6DY2L shipped 11 products and Amazon received 70 products. Note: Our packing cases are labeled with tamper-proof labels!
Handling process: After we found the abnormal situation, we immediately investigated the relevant situation and confirmed that the product was unpacked by Amazon staff. In order to prevent customers from buying products that are inferior in weight, we immediately closed the product page and intend to open the page after processing the product.
We contacted the staff of Amazon to ask if they could help us repack these unpacked products, and if they could help us waive the storage fee while the product inventory is being processed. It has been 18 days since we investigated the question!
As for the shipment ID FBA18BT6DY1Y (16544312941), we have not received any reply. We have replied the case for many times to inquire about the progress, but there is no reply! The shipment ID FBA18BT6DY2L (16555779531) replied that we need to wait 30 days to help us repackage, which takes too long, so we can not only sell products in the peak season, but also be charged high storage fees in the peak season. This is a very big loss for us!
Appeal:
1. Please help to confirm whether the unpacked products of FBA18BT6DY1Y can help us repack them as soon as possible.
2. Could you help speed up the repackaging of FBA18BT6DY2L unpacked products, so that we can catch up with the peak season to sell products?
3. Could you help us reduce the storage costs caused by the operation mistakes of Amazon staff?
As a responsible seller on the Amazon platform, in order to provide customers with a good shopping experience and find product problems, we actively investigate. Even though the problem was caused by an error on the part of Amazon staff and it would have cost us money to stop selling products during the peak season, we still closed the product page for nearly 20 days. We need the cooperation of Amazon to solve the problem, but we have been perfunctory by Amazon staff. I hope we can get effective help this time!
Please help to restore the stock of the product!
Shipment ID: FBA18BT6DY1Y/FBA18BT6DY2L
Case ID: 16555779531/16544312941
Product basic information: This product has 220 balls in a package, of which every 4 balls are placed in a small package (plastic bag packaging), each package has 55 small packages. There should be 220 balls per product we sell to customers.
Description of the problem: We shipped 100 pieces of this product, but the shipment IDs FBA18BT6DY1Y and FBA18BT6DY2L were unpacked by Amazon staff. Currently, 13 products of FBA18BT6DY1Y have been shipped, and 428 products have been received by Amazon. FBA18BT6DY2L shipped 11 products and Amazon received 70 products. Note: Our packing cases are labeled with tamper-proof labels!
Handling process: After we found the abnormal situation, we immediately investigated the relevant situation and confirmed that the product was unpacked by Amazon staff. In order to prevent customers from buying products that are inferior in weight, we immediately closed the product page and intend to open the page after processing the product.
We contacted the staff of Amazon to ask if they could help us repack these unpacked products, and if they could help us waive the storage fee while the product inventory is being processed. It has been 18 days since we investigated the question!
As for the shipment ID FBA18BT6DY1Y (16544312941), we have not received any reply. We have replied the case for many times to inquire about the progress, but there is no reply! The shipment ID FBA18BT6DY2L (16555779531) replied that we need to wait 30 days to help us repackage, which takes too long, so we can not only sell products in the peak season, but also be charged high storage fees in the peak season. This is a very big loss for us!
Appeal:
1. Please help to confirm whether the unpacked products of FBA18BT6DY1Y can help us repack them as soon as possible.
2. Could you help speed up the repackaging of FBA18BT6DY2L unpacked products, so that we can catch up with the peak season to sell products?
3. Could you help us reduce the storage costs caused by the operation mistakes of Amazon staff?
As a responsible seller on the Amazon platform, in order to provide customers with a good shopping experience and find product problems, we actively investigate. Even though the problem was caused by an error on the part of Amazon staff and it would have cost us money to stop selling products during the peak season, we still closed the product page for nearly 20 days. We need the cooperation of Amazon to solve the problem, but we have been perfunctory by Amazon staff. I hope we can get effective help this time!
2 replies
2 replies
Seller_z3XfkorVSmnEY
In our years of selling on Amazon and reading the forums, I've never seen reports of Amazon actually repacking something like this. You may have to do a removal order and do it yourself.
Let us know how it goes.
Seller_qIm63eOYxt3Nd
Please help solve this problem as soon as possible
Seller_z3XfkorVSmnEY
In our years of selling on Amazon and reading the forums, I've never seen reports of Amazon actually repacking something like this. You may have to do a removal order and do it yourself.
Let us know how it goes.
Seller_z3XfkorVSmnEY
In our years of selling on Amazon and reading the forums, I've never seen reports of Amazon actually repacking something like this. You may have to do a removal order and do it yourself.
Let us know how it goes.
Seller_qIm63eOYxt3Nd
Please help solve this problem as soon as possible
Seller_qIm63eOYxt3Nd
Please help solve this problem as soon as possible
