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FBA183ZQS0MS was lost by Amazon
Hello!
Need help of the US-Based representative.
Case log: ID 16030358451. Amazon seller's support ignoring our case and does not reply.
On Monday, 6/17/2024 we shipped our FBA shipment.
Shipment ID: FBA183ZQS0MS
Carrier Name: Amazon Freight LTL
PRO number: 1040703108
Now the system shows that our shipment has status "Automatically closed after 90 days" and our units were not delivered.
Although, the tracking information shows that the shipment was delivered on Saturday, 9/14/2024, but our units were not added to our FBA inventory.
Where are our items? The tracking shows they were delivered? It was Amazon carrier, Carrier Name: Amazon Freight LTL!
Please find all the attachments in this case log. ID 16030358451
We tried to chat with another support guys from India, they told us that our case has been transferred and just closed our chat... ( ID: 16034796481)
The shipment cost was $6000 so we need to find our items.
Please help,
Thank you!
17 replies
Seller_WXXA6Jh1fGpz7
Please escalate this Case log: ID 16030358451 to the US-Based office.
Overseas support just wasting time and not gonna help us at all.
Seller_WXXA6Jh1fGpz7
They just cancelled this case log...
Please transfer it somebody...
Seller_WXXA6Jh1fGpz7
What we have to do if the shipment was lost by Amazon's Carrier and Seller Support just closed the investigation without resolution?
Jameson_Amazon
Thank you for the updates here, @Seller_WXXA6Jh1fGpz7!
I took another look into your case and see that the submitted documentation was missing one or more requirements in order to move forward with an investigation.
Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:
- The date of purchase/packing
- Product name
- Quantity
- A signed packing slip if you are the manufacturer with the shipment or purchase order ID
- An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser
You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:
- The number of boxes in the shipment
- The total weight when picked up by the carrier
- An Amazon stamp confirming the shipment was received and signed for at the fulfillment center
For more information on this process, I would recommend reading through the following resources:
After reviewing those requirements further, if you believe your documents do in fact include all the above information, please let me know!
In the meantime, please let me know if you have any additional questions.
Jameson
Seller_WXXA6Jh1fGpz7
Jameson,
This shipment was delivered by the Amazon Freight LTL. (Your carrier)
We have the Bill of Lading signed by your carrier. But where we can find a proof of delivery for Amazon Freight LTL.
Other carriers have their own portals/websites where we can find this BOL, POD and invoice by PRO number.
Amazon Freight LTL doesn't have such a portal/website.
How can I find our Proof of Delivery? We have Amazon's tracking information that shows that the shipment was delivered to the final destination.
Where I can find a signed Proof of Delivery for shipment that was carried by the Amazon Freight LTL. (Your carrier)?
Please advise,
Thank you!
Jameson_Amazon
Happy to help clarify, @Seller_WXXA6Jh1fGpz7!
For LTL shipments, the Proof of Delivery will be a Bill of Lading showing the number of boxes in the shipment and the total weight when it was picked up by the carrier. Please note that this document must be stamped by Amazon confirming that the shipment was received and signed for at the fulfillment center. You may need to work with the carrier to receive a copy of this document if you do not have it.
For more information on this document, please read through this help page.
If you are still unable to move forward with an investigation after ensuring that you are submitting a Bill of Lading that includes those requirements, please let me know!
All the best,
Jameson
Seller_WXXA6Jh1fGpz7
Jameson,
We understand what are BOL and POD mean.
The issue is, there is no way to find POD for Amazon Freight LTL confirms that the shipment was delivered to the final destination.
We have only Bill of Lading, signed by Amazon Freight LTL carrier which confirms that the shipment was really picked up by YOUR carrier.
Other carriers (ESTES, ABF, etc.) have their websites we you can download BOL, POD, invoice just by PRO#.
Amazon Freight LTL does not have such a portal/website.
How we supposed to provide " ...this document must be stamped by Amazon confirming that the shipment was received and signed for at the fulfillment center. You may need to work with the carrier to receive a copy of this document if you do not have it." if Amazon Freight LTL. (Your carrier) does not provide? Can somebody help us to find POD for Amazon Freight LTL.
As I told you before, we have the signed BOL, confirming that your carrier picked up the shipment, this confirms that Amazon Freight LTL. (Your carrier) is further responsible for our shipment, we also have the tracking information provided by AMAZON, confirming that the shipment was delivered to the final destination "Saturday, 9/14/2024 6:59 AM PDT Package delivered.".
How we can get the signed POD from your carrier - Amazon Freight LTL?
Why is it that Amazon always tries to wriggle out of liability when it comes to lost items?
PLEASE HELP!
Seller_WXXA6Jh1fGpz7
Jameson,
Case log: ID 16477789761
Please pay attention to it.
Thank you!
Seller_WXXA6Jh1fGpz7
Jameson,
We attached the carrier-signed bill of lading for this shipment, but Syeda from the leadership team just ignored it...
Can somebody finally help us or Amazon can lose $6,000 worth of your items and just ignore the investigation?
Jameson_Amazon
Hi @Seller_WXXA6Jh1fGpz7,
Thank you for the follow up here.
Although I cannot promise the outcome will be different, I will escalate case # 16477789761 internally for further review. Someone from that escalation team may reach out to you, so please keep an eye on your case log for any potential correspondences.
I will be sure to let you know if I hear any further updates on my end!
All the best,
Jameson
Seller_WXXA6Jh1fGpz7
Jameson,
Case #16477789761 was closed by Seller Support.
Now we have this case active ID 16533051541, but the last update was on 10/25/2024.
Please escalate this case,
Thank you!
Seller_WXXA6Jh1fGpz7
Amazon,
Still no updates from the Seller support since 10/25/2024 on the following case ID:16533051541
Please advise,
What's going on? Why do Amazon's Supports trying to avoid an investigation?
We provided all the required documents? What's wrong again?
We need our money or items! We already wasted 2 months on this case and still haven't received any resolution.
Please escalate this case!
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