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FBA183ZQS0MS was lost by Amazon
Hello!
Need help of the US-Based representative.
Case log: ID 16030358451. Amazon seller's support ignoring our case and does not reply.
On Monday, 6/17/2024 we shipped our FBA shipment.
Shipment ID: FBA183ZQS0MS
Carrier Name: Amazon Freight LTL
PRO number: 1040703108
Now the system shows that our shipment has status "Automatically closed after 90 days" and our units were not delivered.
Although, the tracking information shows that the shipment was delivered on Saturday, 9/14/2024, but our units were not added to our FBA inventory.
Where are our items? The tracking shows they were delivered? It was Amazon carrier, Carrier Name: Amazon Freight LTL!
Please find all the attachments in this case log. ID 16030358451
We tried to chat with another support guys from India, they told us that our case has been transferred and just closed our chat... ( ID: 16034796481)
The shipment cost was $6000 so we need to find our items.
Please help,
Thank you!
17 replies
Seller_WXXA6Jh1fGpz7
Please escalate this Case log: ID 16030358451 to the US-Based office.
Overseas support just wasting time and not gonna help us at all.
Seller_WXXA6Jh1fGpz7
They just cancelled this case log...
Please transfer it somebody...
Jameson_Amazon
Hi @Seller_WXXA6Jh1fGpz7,
Thank you for reaching out about this!
I just took a further look into your case 16030358451 and see that the team is actively reviewing your latest response sent approximately 4 hours ago.
I know it's not ideal to hear, but I do need that team to finish their investigation and the case to close before I can potentially escalate this further, if needed depending on those results. Please continue to keep an eye on case 16030358451. If the situation is not resolved after the case is closed, please reach back out to me in this thread!
Thanks again,
Jameson
Seller_WXXA6Jh1fGpz7
Jameson,
They have closed this case without investigation again...
Please help us. The shipment which cost $6000 was lost and nobody is gonna help us.
There is no fault from our side, but Seller Support just plays some shady games to avoid an investigation...
We really need somebody from the US based office to take a look and help with this...
Please advise,
Thank you!
Seller_WXXA6Jh1fGpz7
What we have to do if the shipment was lost by Amazon's Carrier and Seller Support just closed the investigation without resolution?
Jameson_Amazon
Thank you for the updates here, @Seller_WXXA6Jh1fGpz7!
I took another look into your case and see that the submitted documentation was missing one or more requirements in order to move forward with an investigation.
Please note that in order for your proof of ownership to be accepted, the document must be the original invoice from the supplier or manufacturer and must include the following information:
- The date of purchase/packing
- Product name
- Quantity
- A signed packing slip if you are the manufacturer with the shipment or purchase order ID
- An invoice from a supplier including the full name and address of the invoice issuer and of the purchaser
You also may be asked to include a proof of delivery. For LTL or FTL shipments, this will be the bill of lading. This should include:
- The number of boxes in the shipment
- The total weight when picked up by the carrier
- An Amazon stamp confirming the shipment was received and signed for at the fulfillment center
For more information on this process, I would recommend reading through the following resources:
After reviewing those requirements further, if you believe your documents do in fact include all the above information, please let me know!
In the meantime, please let me know if you have any additional questions.
Jameson
Seller_WXXA6Jh1fGpz7
Jameson,
This shipment was delivered by the Amazon Freight LTL. (Your carrier)
We have the Bill of Lading signed by your carrier. But where we can find a proof of delivery for Amazon Freight LTL.
Other carriers have their own portals/websites where we can find this BOL, POD and invoice by PRO number.
Amazon Freight LTL doesn't have such a portal/website.
How can I find our Proof of Delivery? We have Amazon's tracking information that shows that the shipment was delivered to the final destination.
Where I can find a signed Proof of Delivery for shipment that was carried by the Amazon Freight LTL. (Your carrier)?
Please advise,
Thank you!
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