Listings in Tools & Home Improvement category lost featured offer eligibility

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Seller_hmgvOGyPG6qmk

Listings in Tools & Home Improvement category lost featured offer eligibility

Our listings in Tools & Home Improvement category lost featured offer eligibility (Buy Box). We opened a case and the reply is that we can improve our Offer Display eligibility by achieving and maintaining a cancelation rate under the target of 2.5%. The cancelation rate is 0% now but there are still no signs of recovery. The case ID is 16500865501. Please help us check this issue. Thank you.

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Cooper_Amazon

Good Afternoon @Seller_hmgvOGyPG6qmk,

Thank you for reaching out to us on the Seller Forums. In general we are not able to provide any details regarding the Featured Offer, however I have requested a review of your Featured Offer Eligibility for the ASINs shared on case 16500865501. I won't be able to share the specific results of the investigation but I will indicate when the review is complete. Hope you have a wonderful rest of the week.

Sincerely, Cooper_Amazon

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Cooper_Amazon

Hello @Seller_hmgvOGyPG6qmk,

I wanted to follow up with you to let you know, at this time your Featured Offer Eligibility review is complete. While I cannot provide specific updates, any changes to your offers can be seen on your Manage Inventory page in Seller Central.

Thank you for your understanding and have a great day!

Cheers, Cooper_Amazon

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