[Event Closed] Get answers about FBA Returnless Resolutions at an Ask Amazon event on December 17th [Seller Solstice Celebration]
Hi Sellers,
Welcome to our Ask Amazon Q&A focusing on your questions about FBA Returnless Resolutions! This thread will be open from 8 am PST on December 17th until 8 am PST on December 18th.
What are FBA Returnless Resolutions?
A Returnless Resolution takes place when you issue a refund or replacement and let the buyer keep the product. You can either automatically issue a returnless refund or replacement via rules you define, or you can work with the buyer via messaging for a specific return. For more information on FBA Returnless Resolutions, please read through this help page.
Please include any questions you have regarding FBA Returnless Resolutions in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.
Plus, your participation in today's Ask Amazon is part of our Seller Solstice Celebration Sweepstakes event, so if you like or comment on the post you’ll be entered for a chance to win a $25 Amazon gift card. And, for each daily event you participate in, you’ll also be entered for a chance to win our grand prize: a ticket to 2025’s Accelerate conference, including 3 hotel nights. Check out the full contest rules here.
Thank you for joining our Ask Amazon!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
[Event Closed] Get answers about FBA Returnless Resolutions at an Ask Amazon event on December 17th [Seller Solstice Celebration]
Hi Sellers,
Welcome to our Ask Amazon Q&A focusing on your questions about FBA Returnless Resolutions! This thread will be open from 8 am PST on December 17th until 8 am PST on December 18th.
What are FBA Returnless Resolutions?
A Returnless Resolution takes place when you issue a refund or replacement and let the buyer keep the product. You can either automatically issue a returnless refund or replacement via rules you define, or you can work with the buyer via messaging for a specific return. For more information on FBA Returnless Resolutions, please read through this help page.
Please include any questions you have regarding FBA Returnless Resolutions in this Ask Amazon event thread. Our partner team will be reviewing the questions that come in throughout the day and we’ll do our best to respond as soon as possible.
Plus, your participation in today's Ask Amazon is part of our Seller Solstice Celebration Sweepstakes event, so if you like or comment on the post you’ll be entered for a chance to win a $25 Amazon gift card. And, for each daily event you participate in, you’ll also be entered for a chance to win our grand prize: a ticket to 2025’s Accelerate conference, including 3 hotel nights. Check out the full contest rules here.
Thank you for joining our Ask Amazon!
Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.
38 replies
Seller_lOd7AH5Gekf3l
I can't think of a reason why I wouldn't want the customer to return my product. I can see why you would for items that come damaged.
Seller_bGcxl67Woo4Ya
I see the rules and have one setup but is there a way to create a rule for a group of ASIN? I only saw the group and price options.
Seller_4g0vfIjAjZybx
Is there any sort of picture requirment if the claim is damaged product? It woul dbe nice to not waste money on return labels if the damage occured during the original shipping make the product unsellable.
Seller_r9wMm8LrE5iKj
How about this: we simply ship all our products to your customers for free? Is that a big enough piece of our gross going to either Amazon or its (not our, apparently) customers?
Seller_z760oOWQbRCul
is the buyer responsible to return back product with shipping responsibilities.
Seller_CHRhJaUSke695
If a buyer abuses Returnless Resolutions (e.g., frequent refunds without returns), how does Amazon address such behavior, and how can sellers flag these cases?
Seller_ykhbOLKzydMPQ
The frustrating part about Returnless Refunds is that you cannot choose more than 1 reason.
For example, I would like to be able to set up rules so that items under $50 receive a Returnless Refund if they are set up as damaged, but no longer needed returns are shipped back .
Currently, I can say that I want damaged items to be a Returnless Refund, but this applies to my entire inventory, whether it is $5 or $500.
If the rules were more granular, then this program would be useful. As is, it simply isn't smart enough to be helpful unless you have a small inventory of very similar items.
Seller_gilluu04hxZ2L
What happens if customers find out it is a returnless refund item, why wouldn't they purchase a lot of them and then do returnless and keep the items for free?
Seller_gwzuNYC3ogYNo
All my items are created by me, hand made. I will always want them back.
Seller_3XghQHuD1rmmn
Our products are too expensive to not want returned. We also usually have a way to fix them up. Returnless options aren't appealing to us. And I also think that it sends a dangerous precedent.
As a buyer, I've been told to keep my return or damaged item many times. They're usually cheap items, so it makes some sense. But I never have a problem with returning items, especially with how easy Amazon makes it to actually return an item.
