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My account was rejected due to virtual video authentication and was mistakenly identified as fraud. How can I get help in appeal?
I tried to contact the account health team, and they said they didn't know why the account was closed. The Amazon team currently responsible for video verification does not accept any information, and there is no channel to appeal.
New sellers, can Amazon provide more help? We don't know why the fraud/deception was determined, which led to the account closure.
The legal person and I reviewed the account and each order again, and did not find any order that met Amazon's judgment. All our information is true and can be verified.
Who can help me? Others in the forum replied to me with some information, and I also reviewed them one by one. We did not violate any of them.
I have some inventory on Amazon. I have invested a lot of energy and time. I hope to become a qualified and excellent seller on Amazon, but now my account has been closed inexplicably.
I hope the forum can bring me more help
0 replies
Seller_dWzenH9OT8TRy
@Atlas_Amazon
Can you help me? I am at a loss and I want to recover my account. I don't know why I was identified as a fraud. I checked all my orders.
Seller_rI7BZIczK8iAC
If you want some help copy and paste here Amazon's deactivation email.
Seller_dWzenH9OT8TRy
This is the email I received after the video verification. I have appealed many times, but no one told me why my account was closed. I checked my accounts and all orders many times, but I did not find any stupid seller behavior described by Amazon. I am a real seller, and all the information is real. However, my FBM order defect rate is not up to standard, but I asked many people and they said that this was not the reason for the account closure.
Hello
Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.
We are here to help
If you have questions about the mentioned information or if you believe your account has been deactivated in error, contact us by following the instructions in the banner on the top of your "Account Health" page:
https://sellercentral.amazon.com/performance/dashboard
To view your account performance, go to "Account Health":
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Merchant Credit Team
Amazon.com
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