Account deactivate because I have another account
hello
my account deactivate because I have another account
but I don't have another account and my account is deactivated as I have submitted the details but I not activated
what documents should be submitted
Account deactivate because I have another account
hello
my account deactivate because I have another account
but I don't have another account and my account is deactivated as I have submitted the details but I not activated
what documents should be submitted
2 replies
Seller_CW0P5hgbsiqWX
That is going to be a tough problem to solve. The reason being that Amazon places cookies in every computing devise associated with your registered name. Amazon knows the exact time, date, computing device used, and location it happens. For you to say it is Amazon's mistake, will not get you back to selling.
Here is what will get you back to selling. Think really hard when this may have occurred in the past. If what you states matches up with Amazon's records, Amazon will let you back on the site.
Emet_Amazon
Hello @Seller_pFQKBVhBA0qrM,
Thank you for posting your concerns with your account deactivation
my account deactivate because I have another account
but I don't have another account and my account is deactivated as I have submitted the details but I not activated
The first thing to do in this situation is identify how and why this occurred. This type of violation can happen due to a number of factors including but not limited to a global account registration, where registration in other regions is not completed. Other situations can be associated to a business or personal connection to another account through shared information.
When you created this account, did you create a global selling account, if did you complete registration in those regions?
Have you ever hired anyone at anytime in your accounts history to create or manage the account?
Do you have any employees who have access to your seller central account, or does anyone have user permissions granting them access?
Have you ever used someone else's device or network to check your account, additionally has anyone used your device or network to check their account?
Do you have any friends or family who sold previously, or currently on amazon?
The information we can provide in these situations are very limited as we cannot provide information associated with someone else's account. You should have received a notification with the related store name, this information along with addressing the above statements should help identify the associated store.
Identifying this store is important as it will determine how you proceed and what documents might be available to provide. These scenarios can only be disputed with proof of compliance pursuing one of two methods.
The first is if you identify a business association and that you are associated due to some type of connection, this will require supporting documentation such as contracts, and termination agreements that validates a separation from the mentioned party.
If business documents do not exist, or this was related to the global account situation, you will need to ensure the associated store has been reinstated. Once the associated store is active, you can acknowledge that store is reactivated. This shows proof that your account complies with our code of conduct - multiple accounts policy.
As an additional source of information, you can also review our seller university video on how to address a multiple account policy violation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Account deactivate because I have another account
hello
my account deactivate because I have another account
but I don't have another account and my account is deactivated as I have submitted the details but I not activated
what documents should be submitted
Account deactivate because I have another account
hello
my account deactivate because I have another account
but I don't have another account and my account is deactivated as I have submitted the details but I not activated
what documents should be submitted
Account deactivate because I have another account
hello
my account deactivate because I have another account
but I don't have another account and my account is deactivated as I have submitted the details but I not activated
what documents should be submitted
2 replies
2 replies
Seller_CW0P5hgbsiqWX
That is going to be a tough problem to solve. The reason being that Amazon places cookies in every computing devise associated with your registered name. Amazon knows the exact time, date, computing device used, and location it happens. For you to say it is Amazon's mistake, will not get you back to selling.
Here is what will get you back to selling. Think really hard when this may have occurred in the past. If what you states matches up with Amazon's records, Amazon will let you back on the site.
Emet_Amazon
Hello @Seller_pFQKBVhBA0qrM,
Thank you for posting your concerns with your account deactivation
my account deactivate because I have another account
but I don't have another account and my account is deactivated as I have submitted the details but I not activated
The first thing to do in this situation is identify how and why this occurred. This type of violation can happen due to a number of factors including but not limited to a global account registration, where registration in other regions is not completed. Other situations can be associated to a business or personal connection to another account through shared information.
When you created this account, did you create a global selling account, if did you complete registration in those regions?
Have you ever hired anyone at anytime in your accounts history to create or manage the account?
Do you have any employees who have access to your seller central account, or does anyone have user permissions granting them access?
Have you ever used someone else's device or network to check your account, additionally has anyone used your device or network to check their account?
Do you have any friends or family who sold previously, or currently on amazon?
The information we can provide in these situations are very limited as we cannot provide information associated with someone else's account. You should have received a notification with the related store name, this information along with addressing the above statements should help identify the associated store.
Identifying this store is important as it will determine how you proceed and what documents might be available to provide. These scenarios can only be disputed with proof of compliance pursuing one of two methods.
The first is if you identify a business association and that you are associated due to some type of connection, this will require supporting documentation such as contracts, and termination agreements that validates a separation from the mentioned party.
If business documents do not exist, or this was related to the global account situation, you will need to ensure the associated store has been reinstated. Once the associated store is active, you can acknowledge that store is reactivated. This shows proof that your account complies with our code of conduct - multiple accounts policy.
As an additional source of information, you can also review our seller university video on how to address a multiple account policy violation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_CW0P5hgbsiqWX
That is going to be a tough problem to solve. The reason being that Amazon places cookies in every computing devise associated with your registered name. Amazon knows the exact time, date, computing device used, and location it happens. For you to say it is Amazon's mistake, will not get you back to selling.
Here is what will get you back to selling. Think really hard when this may have occurred in the past. If what you states matches up with Amazon's records, Amazon will let you back on the site.
Seller_CW0P5hgbsiqWX
That is going to be a tough problem to solve. The reason being that Amazon places cookies in every computing devise associated with your registered name. Amazon knows the exact time, date, computing device used, and location it happens. For you to say it is Amazon's mistake, will not get you back to selling.
Here is what will get you back to selling. Think really hard when this may have occurred in the past. If what you states matches up with Amazon's records, Amazon will let you back on the site.
Emet_Amazon
Hello @Seller_pFQKBVhBA0qrM,
Thank you for posting your concerns with your account deactivation
my account deactivate because I have another account
but I don't have another account and my account is deactivated as I have submitted the details but I not activated
The first thing to do in this situation is identify how and why this occurred. This type of violation can happen due to a number of factors including but not limited to a global account registration, where registration in other regions is not completed. Other situations can be associated to a business or personal connection to another account through shared information.
When you created this account, did you create a global selling account, if did you complete registration in those regions?
Have you ever hired anyone at anytime in your accounts history to create or manage the account?
Do you have any employees who have access to your seller central account, or does anyone have user permissions granting them access?
Have you ever used someone else's device or network to check your account, additionally has anyone used your device or network to check their account?
Do you have any friends or family who sold previously, or currently on amazon?
The information we can provide in these situations are very limited as we cannot provide information associated with someone else's account. You should have received a notification with the related store name, this information along with addressing the above statements should help identify the associated store.
Identifying this store is important as it will determine how you proceed and what documents might be available to provide. These scenarios can only be disputed with proof of compliance pursuing one of two methods.
The first is if you identify a business association and that you are associated due to some type of connection, this will require supporting documentation such as contracts, and termination agreements that validates a separation from the mentioned party.
If business documents do not exist, or this was related to the global account situation, you will need to ensure the associated store has been reinstated. Once the associated store is active, you can acknowledge that store is reactivated. This shows proof that your account complies with our code of conduct - multiple accounts policy.
As an additional source of information, you can also review our seller university video on how to address a multiple account policy violation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_pFQKBVhBA0qrM,
Thank you for posting your concerns with your account deactivation
my account deactivate because I have another account
but I don't have another account and my account is deactivated as I have submitted the details but I not activated
The first thing to do in this situation is identify how and why this occurred. This type of violation can happen due to a number of factors including but not limited to a global account registration, where registration in other regions is not completed. Other situations can be associated to a business or personal connection to another account through shared information.
When you created this account, did you create a global selling account, if did you complete registration in those regions?
Have you ever hired anyone at anytime in your accounts history to create or manage the account?
Do you have any employees who have access to your seller central account, or does anyone have user permissions granting them access?
Have you ever used someone else's device or network to check your account, additionally has anyone used your device or network to check their account?
Do you have any friends or family who sold previously, or currently on amazon?
The information we can provide in these situations are very limited as we cannot provide information associated with someone else's account. You should have received a notification with the related store name, this information along with addressing the above statements should help identify the associated store.
Identifying this store is important as it will determine how you proceed and what documents might be available to provide. These scenarios can only be disputed with proof of compliance pursuing one of two methods.
The first is if you identify a business association and that you are associated due to some type of connection, this will require supporting documentation such as contracts, and termination agreements that validates a separation from the mentioned party.
If business documents do not exist, or this was related to the global account situation, you will need to ensure the associated store has been reinstated. Once the associated store is active, you can acknowledge that store is reactivated. This shows proof that your account complies with our code of conduct - multiple accounts policy.
As an additional source of information, you can also review our seller university video on how to address a multiple account policy violation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
