Can't Reactivate account and have no violations or issues
Good afternoon,
I am unable to activate my account. I hit the "reactivate button" on the account health page, that then takes me a page that says "you must resolve all issues/violations to reactivate." There is nowhere else for me to go. See attached. Thank you for any/all help!
Can't Reactivate account and have no violations or issues
Good afternoon,
I am unable to activate my account. I hit the "reactivate button" on the account health page, that then takes me a page that says "you must resolve all issues/violations to reactivate." There is nowhere else for me to go. See attached. Thank you for any/all help!
9 replies
Seller_LyYw7fQRKc5G7
check your emails for a deactivation email giving you instructions on what to do to reactivate your account.
an account suspended for lack of activity receives an email at that time of suspension. It details what you need to do and typically requires that you respond to the email, not account health. We had this issue with one of our accounts we were not using.
Seller_qamI0nDD9n0GZ
Good morning - is there ANY way to rectify this issue? I can't even close the account...it has me submit a case - and then says for me to go in the same circles. Thank you for any/all help!!
Atlas_Amazon
Hello @Seller_qamI0nDD9n0GZ
Thank you for the information provided regarding the issues you have seen recently. I understand you are looking to resolve the account issues, but there are not any indicators regarding what has impacted the account. I have gone ahead and reached out to another team to acquire more information regarding the concern and steps needed to resolve the issue.
We do not have any additional details on this, but do ask that you monitor your performance notifications for any follow up information to be shared. If you receive any updates, please provide them to this thread for support.
Best,
Atlas
Can't Reactivate account and have no violations or issues
Good afternoon,
I am unable to activate my account. I hit the "reactivate button" on the account health page, that then takes me a page that says "you must resolve all issues/violations to reactivate." There is nowhere else for me to go. See attached. Thank you for any/all help!
Can't Reactivate account and have no violations or issues
Good afternoon,
I am unable to activate my account. I hit the "reactivate button" on the account health page, that then takes me a page that says "you must resolve all issues/violations to reactivate." There is nowhere else for me to go. See attached. Thank you for any/all help!
Can't Reactivate account and have no violations or issues
Good afternoon,
I am unable to activate my account. I hit the "reactivate button" on the account health page, that then takes me a page that says "you must resolve all issues/violations to reactivate." There is nowhere else for me to go. See attached. Thank you for any/all help!
9 replies
9 replies
Seller_LyYw7fQRKc5G7
check your emails for a deactivation email giving you instructions on what to do to reactivate your account.
an account suspended for lack of activity receives an email at that time of suspension. It details what you need to do and typically requires that you respond to the email, not account health. We had this issue with one of our accounts we were not using.
Seller_qamI0nDD9n0GZ
Good morning - is there ANY way to rectify this issue? I can't even close the account...it has me submit a case - and then says for me to go in the same circles. Thank you for any/all help!!
Atlas_Amazon
Hello @Seller_qamI0nDD9n0GZ
Thank you for the information provided regarding the issues you have seen recently. I understand you are looking to resolve the account issues, but there are not any indicators regarding what has impacted the account. I have gone ahead and reached out to another team to acquire more information regarding the concern and steps needed to resolve the issue.
We do not have any additional details on this, but do ask that you monitor your performance notifications for any follow up information to be shared. If you receive any updates, please provide them to this thread for support.
Best,
Atlas
Seller_LyYw7fQRKc5G7
check your emails for a deactivation email giving you instructions on what to do to reactivate your account.
an account suspended for lack of activity receives an email at that time of suspension. It details what you need to do and typically requires that you respond to the email, not account health. We had this issue with one of our accounts we were not using.
Seller_LyYw7fQRKc5G7
check your emails for a deactivation email giving you instructions on what to do to reactivate your account.
an account suspended for lack of activity receives an email at that time of suspension. It details what you need to do and typically requires that you respond to the email, not account health. We had this issue with one of our accounts we were not using.
Seller_qamI0nDD9n0GZ
Good morning - is there ANY way to rectify this issue? I can't even close the account...it has me submit a case - and then says for me to go in the same circles. Thank you for any/all help!!
Seller_qamI0nDD9n0GZ
Good morning - is there ANY way to rectify this issue? I can't even close the account...it has me submit a case - and then says for me to go in the same circles. Thank you for any/all help!!
Atlas_Amazon
Hello @Seller_qamI0nDD9n0GZ
Thank you for the information provided regarding the issues you have seen recently. I understand you are looking to resolve the account issues, but there are not any indicators regarding what has impacted the account. I have gone ahead and reached out to another team to acquire more information regarding the concern and steps needed to resolve the issue.
We do not have any additional details on this, but do ask that you monitor your performance notifications for any follow up information to be shared. If you receive any updates, please provide them to this thread for support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_qamI0nDD9n0GZ
Thank you for the information provided regarding the issues you have seen recently. I understand you are looking to resolve the account issues, but there are not any indicators regarding what has impacted the account. I have gone ahead and reached out to another team to acquire more information regarding the concern and steps needed to resolve the issue.
We do not have any additional details on this, but do ask that you monitor your performance notifications for any follow up information to be shared. If you receive any updates, please provide them to this thread for support.
Best,
Atlas
