Hello identity verification Problems solving team. I need your help I got this email when I uploaded my documents but still not verified so I need your help about this case . I have received your emails as well . Hello,Thanks for creating a Selling on Amazon account! We have completed the identity verification process for your seller account. You can now sign in to Seller Central to activate and check if any further action is needed.We’re here to help.To learn more about selling on Amazon, go to Help for Amazon Sellers.If you have any questions, you can contact Selling Partner Support.

@Picks_by_Nisha

Dear amazon support team,

I am having a hard time finding Identity verification form, went to settings, clicked Acct. info but I can't find Identity verification under Account info.

I need to resubmit my documents because my account has been deactivated.

Hi there:

I received email stated that : "Your account has been deactivated due to inactivity."

I uploaded my passport as identity proof, however, the document is declined, and got following message from verification team:

"Why is this happening?

We were unable to verify the document that you provided as a proof of identity."

How do I resolve this situation?

Within 10 days of receiving this email notification, upload a scanned copy of another government-issued photo identity document to Seller Central, along with all other required documents listed on the "Identity Verification" page.

I am not sure why the passport cannot be used a proof of identity, do i need to upload another ID, for instance my driving licence?

thanks