Identity Verification
Hi there:
I received email stated that : "Your account has been deactivated due to inactivity."
I uploaded my passport as identity proof, however, the document is declined, and got following message from verification team:
"Why is this happening?
We were unable to verify the document that you provided as a proof of identity."
How do I resolve this situation?
Within 10 days of receiving this email notification, upload a scanned copy of another government-issued photo identity document to Seller Central, along with all other required documents listed on the "Identity Verification" page.
I am not sure why the passport cannot be used a proof of identity, do i need to upload another ID, for instance my driving licence?
thanks
13 replies
Seller_rI7BZIczK8iAC
If you want to sell on Amazon, get used to read and UNDERSTAND exactly what they say, without asking again:
Amazon says:
You ask:
Connor_Amazon
Hi @Seller_5BXvYIXfR2Ob1
Connor from Amazon here, thanks for reaching out.
Since the passport was denied for identity verification, you will need to submit another form of ID, in your instance, a government issued ID will do fine.
Along with your ID our support team needs also:
- One bank account or credit card statement
- Business license, if applicable
If you need any additional assistance or have any further questions, please reach out to Seller Support.
I hope this helps, have a nice day respond back to the thread if you are still experiencing problems after your submitted the required documents.
Connor
