The buyer left a bad feedback, the entire feedback is product review.
Hello,
Thanks for taking time in this case, the buyer wroten a feedback "Was sent a press that is smaller and not what was advertised that I ordered", order number is # 111-1149313-4299401; the entire feedback is product review and the buyer never contacted us via E-mail.
When we contact Amazon Feedback Manager for removal( case ID # 14368751821), we met a "ROBOT RESPONSE" in quick time. It is very unfair for seller, please check this carefully and help us remove this feedback since it is whole product review.
Amazon's Robot Response in this case is very unprofessional and injustice,I CAN NOT AGREE with the Amazon's feedback "ROBOT RESPONSE" process; WE DO NEED HELP IN THIS CASE.
10 replies
Seller_Hi7wbO2Kbo6bl
If a buyer is sent something other than what was ordered this is because the seller did something wrong. The feedback is a direct reflection of the seller's performance. Exactly what feedback is intended for.
There is no aspect of that feedback that is a product review.
SEAmod
Hello @Seller_mNmXzgB9ZGJCj,
Thank you for visiting the seller forums. Sellers who open up and listen to the feedback take that feedback and modify their business to improve performance. Thank you for selling on Amazon.
Seller_mNmXzgB9ZGJCj
Can you please help us remove this feedback? Since the entire feedback is product review. Looking forward to hear from you!
SEAmod
Hello @Seller_mNmXzgB9ZGJCj
Thank you for your reply. I am unable to help with removal of the feedback. We have determined that the feedback reflects the buyer's experience with the order and your fulfillment. Thanks for understanding.
Seller_J46Ruz3VzvWCV
OK, this doesn't sound like the @SEAmodthat I have come to know and love. Neither do several other posts I've just read.
Several of us are wondering if the NSFE is using AI to post through the mod accounts.
Is this actually SEAmodAI? Inquiring minds want to know.
???????????????????
SEAmod
Hello @Seller_J46Ruz3VzvWCV
Yes, I am making my posts and not using the aid of AI. When I compare the past experiences I had in these forums, to the current experience, things are so much different today. There was no budget for the forums after we migrated to Discourse. We were in keep the lights on only mode, affectionately known here as KTLO.
One very good thing is that we are steadily working to win trust and help sellers who find that their last and final resort to get help lies here in these forums with those of you who have tenure and come here to help others. That and my many peers now working as Community Managers and Community Associates are doing our best!
Susan
Seller_J46Ruz3VzvWCV
Exactly what a bot would say .... 😅
Seller_J46Ruz3VzvWCV
I agree some that it could be taken that way, but it can also be taken as ... you as a seller did not send a product that matched the product page.
In this case the review is about the seller and not the product itself.
Your out of luck on this and should move on. Amazon hasn't cared about FB for years now.
The buyer left a bad feedback, the entire feedback is product review.
Hello,
Thanks for taking time in this case, the buyer wroten a feedback "Was sent a press that is smaller and not what was advertised that I ordered", order number is # 111-1149313-4299401; the entire feedback is product review and the buyer never contacted us via E-mail.
When we contact Amazon Feedback Manager for removal( case ID # 14368751821), we met a "ROBOT RESPONSE" in quick time. It is very unfair for seller, please check this carefully and help us remove this feedback since it is whole product review.
Amazon's Robot Response in this case is very unprofessional and injustice,I CAN NOT AGREE with the Amazon's feedback "ROBOT RESPONSE" process; WE DO NEED HELP IN THIS CASE.
The buyer left a bad feedback, the entire feedback is product review.
Hello,
Thanks for taking time in this case, the buyer wroten a feedback "Was sent a press that is smaller and not what was advertised that I ordered", order number is # 111-1149313-4299401; the entire feedback is product review and the buyer never contacted us via E-mail.
When we contact Amazon Feedback Manager for removal( case ID # 14368751821), we met a "ROBOT RESPONSE" in quick time. It is very unfair for seller, please check this carefully and help us remove this feedback since it is whole product review.
Amazon's Robot Response in this case is very unprofessional and injustice,I CAN NOT AGREE with the Amazon's feedback "ROBOT RESPONSE" process; WE DO NEED HELP IN THIS CASE.
10 replies
10 replies
Seller_Hi7wbO2Kbo6bl
If a buyer is sent something other than what was ordered this is because the seller did something wrong. The feedback is a direct reflection of the seller's performance. Exactly what feedback is intended for.
There is no aspect of that feedback that is a product review.
SEAmod
Hello @Seller_mNmXzgB9ZGJCj,
Thank you for visiting the seller forums. Sellers who open up and listen to the feedback take that feedback and modify their business to improve performance. Thank you for selling on Amazon.
Seller_mNmXzgB9ZGJCj
Can you please help us remove this feedback? Since the entire feedback is product review. Looking forward to hear from you!
SEAmod
Hello @Seller_mNmXzgB9ZGJCj
Thank you for your reply. I am unable to help with removal of the feedback. We have determined that the feedback reflects the buyer's experience with the order and your fulfillment. Thanks for understanding.
Seller_J46Ruz3VzvWCV
OK, this doesn't sound like the @SEAmodthat I have come to know and love. Neither do several other posts I've just read.
Several of us are wondering if the NSFE is using AI to post through the mod accounts.
Is this actually SEAmodAI? Inquiring minds want to know.
???????????????????
SEAmod
Hello @Seller_J46Ruz3VzvWCV
Yes, I am making my posts and not using the aid of AI. When I compare the past experiences I had in these forums, to the current experience, things are so much different today. There was no budget for the forums after we migrated to Discourse. We were in keep the lights on only mode, affectionately known here as KTLO.
One very good thing is that we are steadily working to win trust and help sellers who find that their last and final resort to get help lies here in these forums with those of you who have tenure and come here to help others. That and my many peers now working as Community Managers and Community Associates are doing our best!
Susan
Seller_J46Ruz3VzvWCV
Exactly what a bot would say .... 😅
Seller_J46Ruz3VzvWCV
I agree some that it could be taken that way, but it can also be taken as ... you as a seller did not send a product that matched the product page.
In this case the review is about the seller and not the product itself.
Your out of luck on this and should move on. Amazon hasn't cared about FB for years now.
Seller_Hi7wbO2Kbo6bl
If a buyer is sent something other than what was ordered this is because the seller did something wrong. The feedback is a direct reflection of the seller's performance. Exactly what feedback is intended for.
There is no aspect of that feedback that is a product review.
Seller_Hi7wbO2Kbo6bl
If a buyer is sent something other than what was ordered this is because the seller did something wrong. The feedback is a direct reflection of the seller's performance. Exactly what feedback is intended for.
There is no aspect of that feedback that is a product review.
SEAmod
Hello @Seller_mNmXzgB9ZGJCj,
Thank you for visiting the seller forums. Sellers who open up and listen to the feedback take that feedback and modify their business to improve performance. Thank you for selling on Amazon.
SEAmod
Hello @Seller_mNmXzgB9ZGJCj,
Thank you for visiting the seller forums. Sellers who open up and listen to the feedback take that feedback and modify their business to improve performance. Thank you for selling on Amazon.
Seller_mNmXzgB9ZGJCj
Can you please help us remove this feedback? Since the entire feedback is product review. Looking forward to hear from you!
Seller_mNmXzgB9ZGJCj
Can you please help us remove this feedback? Since the entire feedback is product review. Looking forward to hear from you!
SEAmod
Hello @Seller_mNmXzgB9ZGJCj
Thank you for your reply. I am unable to help with removal of the feedback. We have determined that the feedback reflects the buyer's experience with the order and your fulfillment. Thanks for understanding.
SEAmod
Hello @Seller_mNmXzgB9ZGJCj
Thank you for your reply. I am unable to help with removal of the feedback. We have determined that the feedback reflects the buyer's experience with the order and your fulfillment. Thanks for understanding.
Seller_J46Ruz3VzvWCV
OK, this doesn't sound like the @SEAmodthat I have come to know and love. Neither do several other posts I've just read.
Several of us are wondering if the NSFE is using AI to post through the mod accounts.
Is this actually SEAmodAI? Inquiring minds want to know.
???????????????????
Seller_J46Ruz3VzvWCV
OK, this doesn't sound like the @SEAmodthat I have come to know and love. Neither do several other posts I've just read.
Several of us are wondering if the NSFE is using AI to post through the mod accounts.
Is this actually SEAmodAI? Inquiring minds want to know.
???????????????????
SEAmod
Hello @Seller_J46Ruz3VzvWCV
Yes, I am making my posts and not using the aid of AI. When I compare the past experiences I had in these forums, to the current experience, things are so much different today. There was no budget for the forums after we migrated to Discourse. We were in keep the lights on only mode, affectionately known here as KTLO.
One very good thing is that we are steadily working to win trust and help sellers who find that their last and final resort to get help lies here in these forums with those of you who have tenure and come here to help others. That and my many peers now working as Community Managers and Community Associates are doing our best!
Susan
SEAmod
Hello @Seller_J46Ruz3VzvWCV
Yes, I am making my posts and not using the aid of AI. When I compare the past experiences I had in these forums, to the current experience, things are so much different today. There was no budget for the forums after we migrated to Discourse. We were in keep the lights on only mode, affectionately known here as KTLO.
One very good thing is that we are steadily working to win trust and help sellers who find that their last and final resort to get help lies here in these forums with those of you who have tenure and come here to help others. That and my many peers now working as Community Managers and Community Associates are doing our best!
Susan
Seller_J46Ruz3VzvWCV
Exactly what a bot would say .... 😅
Seller_J46Ruz3VzvWCV
Exactly what a bot would say .... 😅
Seller_J46Ruz3VzvWCV
I agree some that it could be taken that way, but it can also be taken as ... you as a seller did not send a product that matched the product page.
In this case the review is about the seller and not the product itself.
Your out of luck on this and should move on. Amazon hasn't cared about FB for years now.
Seller_J46Ruz3VzvWCV
I agree some that it could be taken that way, but it can also be taken as ... you as a seller did not send a product that matched the product page.
In this case the review is about the seller and not the product itself.
Your out of luck on this and should move on. Amazon hasn't cared about FB for years now.
