The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.

We received two back-to-back reviews and they are both about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews as can be seen in the screenshots.

Can you please help me with this? @Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK @Seller_gAhPNiLrkfTcr

The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.

We received three reviews and they are both about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews

This is clearly a issue as others have had same issue

Can you please help me with this? @Sarah_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Winston_Amazon @Ash_AMZ @Simon_Amazon @Julia_Amzn @Sakura_Amazon_

We recently encountered a problem with the Automated Feedback Removal Manager.

The buyer's feedback in its entirety, and I quote: " Not same as picture"

The entire feedback comment is a product review. It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed. But they rejected my request to appeal in a matter of seconds!

Case ID 10724436892

Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH