We get a lot of repeat customers - at our website they are 40% of our orders. Here on Amazon I can see a customer has made prior puchases, but this is only if I click through and manual check orders 1 by 1.

Is there a "repeat customer" report? I'd like to know how many repeat customers we have.

Accidental repeat SKU for a new product replaced and obliterated the listing for the original product assiged to that SKU... I was NOT given a heads-up about using a repeat SKU in the listing process. It accepted the SKU even though it was already in use and there is seemingly no record of what product was originally associated with the SKU. Does anyone know how to identify it? Customer support could not. Thank you.

I received a product safety violation on my Amazon account, where I've been selling for years with 80,000 SKUs in stock across more than 11 warehouses. Upon receiving the violation, we removed the affected product from our inventory and have no intention of relisting it. However, Amazon categorized this as a "no impact" to "high impact" repeat violation, even though we deleted the listing.

We do not have an ISO letter, which is why we do not plan to reinstate this product in the future. I would like to know what actions I can take, as I do not have the option to submit a plan of action for my account. Our product detail pages attract over 8 million customer sessions every month.

I want to address these violations, acknowledge the mistake, and confirm that we will not relist the product. Additionally, I seek clarification on why Amazon has classified this as a repeat violation despite our efforts to remove it and our intention not to relist. Thank you for your assistance.