repeat customers
We get a lot of repeat customers - at our website they are 40% of our orders. Here on Amazon I can see a customer has made prior puchases, but this is only if I click through and manual check orders 1 by 1.
Is there a "repeat customer" report? I'd like to know how many repeat customers we have.
10 replies
Seller_nRFmxiQg4EGrw
I don't think that such a report exists; Amazon considers buyer's to be AMAZON'S customers*, not yours, and even deletes data from your view after a short time.
*(until there is a problem; then it's YOUR customer that you have to make happy).
Seller_waD5es6ha7259
As @Seller_nRFmxiQg4EGrw said, there is no report to track repeat customers. If you really want to know, you would have to do it all manually.
Seller_N1gTSljSnOAA4
I use Amazon buy shipping services, and order always displays a link for that customers previous orders.
SEAmod
Hello @Seller_gC8zhroXlURLU
The information provided by the other sellers is correct. There is no report, but as @Seller_N1gTSljSnOAA4added, there is a link to previous orders found when you look at the specific order in Seller Central. Because we don't have unlimited retention, you would need to set up a manual system if you want a complete record.
Susan
Seller_75cfHDAb4w1Hn
If you have access to Brand Registry click Brand Analytics then Customer Loyalty Analytics to see a summary of Repeat Customers.
Seller_OqABOukbmHgtP
It may not be precisely what you are asking for, but it's the closest to what you are asking for.
If you are an Amazon brand owner, go to the menu, click on Brands, click on Brands Analytics, click on Customer Behavior Analytics, and click on Repeat Purchase Behavior.
Seller_aWrza8YvWVgM1
You may be able to compile a list of shipping data and sort by ref number if you use POs...
SEAmod
Hi again, @Seller_gC8zhroXlURLU
I see that you have received additional suggestions that may allow you to use the Seller Central functionality to get you closer to counting your repeat customers.
I have always maintained that sellers helping sellers is the real power of this forum.
Susan
