VOIALTION HIGH REPEAT VOIALTION
I received a product safety violation on my Amazon account, where I've been selling for years with 80,000 SKUs in stock across more than 11 warehouses. Upon receiving the violation, we removed the affected product from our inventory and have no intention of relisting it. However, Amazon categorized this as a "no impact" to "high impact" repeat violation, even though we deleted the listing.
We do not have an ISO letter, which is why we do not plan to reinstate this product in the future. I would like to know what actions I can take, as I do not have the option to submit a plan of action for my account. Our product detail pages attract over 8 million customer sessions every month.
I want to address these violations, acknowledge the mistake, and confirm that we will not relist the product. Additionally, I seek clarification on why Amazon has classified this as a repeat violation despite our efforts to remove it and our intention not to relist. Thank you for your assistance.
2 replies
Michelle_Amazon
Hi @Seller_XTq5B9ziYWxSH,
I would advise that you reach out to the Account Health team regarding this issue by clicking on the Call Me Now button to see if they can make an annotation on your account or find a way for you to submit an appeal.
Let me know if you have any other questions.
Regards,
Michelle
April_Amazon
Hello @Seller_XTq5B9ziYWxSH,
I see there is an original Post: food and product safety voialtion from 2 weeks ago that has been answered.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
April
