Accidental repeat SKU for a new product replaced and obliterated original product listing...
Accidental repeat SKU for a new product replaced and obliterated the listing for the original product assiged to that SKU... I was NOT given a heads-up about using a repeat SKU in the listing process. It accepted the SKU even though it was already in use and there is seemingly no record of what product was originally associated with the SKU. Does anyone know how to identify it? Customer support could not. Thank you.
2 replies
Seller_roNdLQpqbVoOH
I had the exact thing happen a few years ago when Amazon thought it was a good idea to discontinue the "alert" of a SKU-already-in-use. This feature seems to come and go because that's one crack team they got there...
But since I've always kept my own personal inventory spreadsheet, I was able to find what had been deleted/overridden. (It was a mess to fix, though.) The info was also in my original Listing Confirmation email. Might you still have that?
I wonder if you tried again with Seller Support and got a different rep you might have better luck. They once found something for me regarding a long-gone-from-the-catalog ASIN. Everything is still there, it seems, you just have to find someone who knows where/how to look.
I now manually check every SKU I use before I hit the "Save" button, and will continue to do so until the end of time.
Cooper_Amazon
Good Evening @Seller_QrQkaDAbMDge9,
It looks like you were able to get some guidance on this issue from one of our seasoned sellers, @Seller_roNdLQpqbVoOH.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.
Please let us know if we can further assist you or you may always contact Selling Partner Support with inquiries at anytime. Have a wonderful weekend.
Sincerely, Cooper_Amazon
