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Read onlyAt least 2 months now, we stopped getting sales for the Music Category, so I looked closely at our account yesterday and it seems that suddenly our entire catalog is showing "Featured Offer Eligible" NO for seemingly no reason. This was not the case during Q4.
We haven't had any negative feedbacks, no A-Z claims, no late shipments, no chargebacks.... Suddenly out of the blue we lost Featured Offer Eligibility for all of the listings at once.... Please escalate the case!
I opened a case in Seller Central and got the canned response that "Your offer is not eligible for featured offer. We’re not able to discuss all the factors that determine Featured Offer Eligibility, but here are some tips..."
Please escalate this case ID 15343918011 and have someone manually review our Feature offer eligibility please.
Thanks!
Hello @Seller_kF3WUnSIWNDua,
Thank you for reaching out on the Seller Forums. In general we are not able to provide any details regarding the Featured Offer, however I have requested a review of your Featured Offer Eligibility for the ASINs mentioned on your latest case filed with Selling Partner Support. I won't be able to provide the specifics results of the investigation but I will indicate when the review is complete.
Have a great rest of your day.
- Manny
Hello @Seller_kF3WUnSIWNDua,
I wanted to follow up with you to let you know, at this time your Featured Offer Eligibility review is complete. While I cannot provide specific updates, any changes to your offers can be seen on your Manage Inventory page in Seller Central.
Thank you for your understanding and have a great day!
- Manny
Hey @Manny_Amazon, the issue is happening again. Can we initiate another review?
Example ASINs affected: B0CN8PGGRK, B0DBHHDYB9