My account was deactivated due to inactivity for a few months.

The reason for the deactivation is that I supposedly have another inactive account, and I must resolve the issue and activate that account first.

The problem is, I have only created one account.

Hello and Good Day,

Our account was deactivated due to DAC7 compliance issues almost 1 month ago.

Upon deactivation, we have provided all the information regarding DAC7 in Compliance Portal.

We reached out to account health specialists, and we were told that our Identity Information was being verified too.

We received notification requesting to verify the residency of the owner of the company, and we provided these information too.

It took more than 10 business days, and we alerted our account manager too, but no news received from Amazon's side.

Why is it taking so long? Is there a way to speed up the process?

It is a worrying process and because of that, we are running out of patience.

Thank you.

Hello,

My account got deactivated due to section 3 because they have concerns about the authenticity of one products that I didn sold since october 2023, and they asked for a invoice from my distributor, I provided them the invoice with all the information required but they said they were unable to verify the supplier.

After that they asked for an invoice, receipt etc from my supplier s supplier or letter of autorization, but my distributor don t want to offer me any of those documents, I tried talking with the support but all they do is copy paste the same answear asking for those documents.

What else I can do if I can t get those documents?