I just shipped using AWD global logistics for the first time and my understanding is that it saves on FBA incremental storage fees while stock in AWD warehouses. Is there any reason not to use AWD for all large shipments if you anticipate the inventory will take 5-6 months to sell out through FBA.

Is there any cons to just using AWD to ship all future international shipments this way instead of strictly FBA which I have been doing the past several years?

We label all of our ASINs prior to sending to AWD, and all AWD shipments are marked as no prep required during the shipment workflow. We use AWD auto-replenishment for all ASINs. All of our AWD to FBA auto-replenishment shipments (created automatically by Amazon) also show no labeling or prep required.

For some reason we have one particular ASIN that is always being charged a $0.55 labeling fee when the auto-replenishment is sent from AWD to FBA, even though the units are already labeled and the auto-replenishment shipments are marked no prep required. This has happened with every AWD to FBA auto-replenishment shipment of this particular ASIN, across shipments to multiple FCs. We have opened cases for each instance. One case was quickly resolved and the erroneous fees refunded. The other cases have been stuck with seller support for months - 15152805751, 15328080621, and 15328166591.

We have thousands of additional units of this ASIN at AWD, and I'm worried this issue will persist every time Amazon creates and AWD to FBA auto-replenishment.

We were early adopters of AWD and were assigned an Amazon AWD account manager, who said she could help us with any AWD issues. When we initially reported this issue to her she said we needed to contact seller support. I've since tried to escalate the unresolved issue, but she never responded to our email.

We're stuck at this point. Can someone at Amazon help?

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AWD and FBA seems to have lost 4 cartons of our inventory.

We sent one pallet containing 10 skus (1 box each).

We see that AWD received all units sent. Immediately after, they auto-fulfilled all inventory to FBA.

However, when they created the shipments (3) - the contents included skus with ZERO quantities.

So our total inventory sent to AWD and received by AWD equaled 269 units.

The amount AWD appears to have sent to Amazon is 161 units (4 skus had 0 qtys).

The issue is - those 4 skus are nowhere to be found - they are not showing at AWD and they are not showing at FBA.

So - where did these skus go? How can AWD generate replenishment shipments with quantities of 0 units?

How can we be reimbursed for this?