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Shipping Adjustments - 1 lb is still 16 oz correct?
I'm always diligent to select the correct dimensions and weight of my shipments. I understand that I will occasionally make a mistake, or even that the carrier from time to time make a mistake. But the shipping adjustments I'm seeing lately are just out of control.
My most recent complaint is where i have several orders that are charged about double of the regular rate. When I asked Seller Support to investigate they tell me that you input shipping size 14x9x5 and 32 ounces for weight, but the carrier audited dimensions were 14x9x5 and 2 lbs. So you were charged more. I've written to 3 different Seller Support employees who all responded with the same response.
Isn't 16 ounces still 1 pound, or did they change that and nobody told me?
Josh B.
30 replies
Topher_Amazon
Hi @Seller_T3SyswmWpq9GD,
Sorry to read about this. Can you share the case ID(s) in question with us so we can take a look?
Topher
Seller_s7F7fMBDtix0d
My only advice is anything over 15 oz use #'s and ounces when entering shipping. Their system must have a bug. Hopefully the Mod will help you with the bogus charges.
Seller_wnc1pjYEF5ZqF
Seller support is only familiar with the metric system, apparently.
Seller_fLvvZO4xNMu0D
How coincident, a lot of sellers got hit by Adjustment fee on 7/4/2024. I believe that Amazon's AI screwed us again.
Seller_oDXVaydIpi3Hi
Honestly - people need to start going to prison on this stuff. Literally millions a month are stolen from sellers like this and no one is fixing it.
Seller_fLvvZO4xNMu0D
Get on the train bro. Question is who will start collecting signatures?
Seller_qMgi7qxvEo7f1
Wow... this is crazy. :-( I assume it's USPS.
KJ_Amazon
Hello @Seller_fLvvZO4xNMu0D I responded to your other thread, linked above.
Adjustment charges are from the carrier and passed through by Amazon to the seller. We have received several similar questions about those adjustments, and they have been escalated to our partner team for review.
Seller_fLvvZO4xNMu0D
FYI, I spoke to USPS. They said they did not charge/adjust any fee to the shipment. They also said " $160.52 is extremely insane, we never charged that much for this DIMS and WEIGHT. "
How interesting it is when Amazon and carrier blame each other on the loss of your clients. I don't care whosoever charged me. GIVE ME MY MONEY BACK, THIS FEE IS EXTREMELY WRONG.
KJ_Amazon
Earlier this week I escalated your dispute to our partner team, along with a few other 'USPS Return Adjustment' questions raised in the forums that matched that pattern. These investigations involve a few teams and USPS, so they can take a little time.
Seller_NTuNXLsUe1GMp
This is audited/actual dimensions and weights, not billing weight. 14x9x5/139 round up is 5lbs. The billing weight will be 5lbs.
Seller_i1SMj965dcJOV
No, 1lb = 15oz in the shipper world... It has to be UNDER the target weight cutoff. I have a shipping scale that rounds up for me when I get too close to the 1/2lb 🤔
Seller_RSMYvDoptcfRI
We are having the same issue. We even took the components to the post office to have them weight it. They gave us a printout of the weight showing we were overcharged via adjustment and still having issues getting our money back.
Seller_OfZvFTVK41gXD
on the bay 15.9 oz [ is still under 1 # ]
unless it changes on 7/14/24 when the new rates kick in ??
Seller_SJRMV3s4mNrFA
That would be funny if it weren't so typical today...
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