Come one, come all to one of the hottest topics discussed in the Create and Manage Listings category on the forums.
It’s scary, it’s terrifying, it’s search suppression! 👻 *queue spooky music * 👻
I am here to tell you today that a listing getting search suppressed is actually NOT spooky, terrifying or scary at all. It’s quite an easy fix and the Suppressed listings help page shares a step-by-step guide on how to resolve them, but first, let’s get into some of the reasons why a listing might get suppressed.
Our research shows buyers have an improved shopping experience when a listing has complete product information, with images, category (item-type), titles (parent titles), and price per unit (PPU) along with less than 80 characters for apparel, shoes, and luggage categories and 130 characters for all other categories. By having all of the product information filled out, it is easier for customers to find, evaluate, and purchase products on Amazon.
If we find listings to be incomplete, we will hide (or suppress) them from search and browse non-media listings since the detail page was not meeting our standards. This means that customers will not be able to find a listing in search if that listing is suppressed.
By now you may be wondering what are some examples of incomplete listings that may get suppressed?
As I hinted above, identifying and fixing a suppressed listing is pretty simple:
Just a reminder that some updates to detail pages may take up to 24 hours to process and appear live on the website, so please be patient.
If for some reason you have made the appropriate updates to your listing and it has been over 24 hours but the listing is still search suppressed, contact Selling Partner Support. In order to help speed up the review of your listings, please provide the following information when creating your case:
That about wraps it up for our discussion on search suppression today! You were very brave to face search suppression head on and get it fixed so your customers will have a better experience when shopping on Amazon.
If you have questions regarding your own search suppression experience and are looking for a resolution, feel free to begin a new discussion here, select the Create and Manage Listings category, and use the tags, ‘Detail Page’ and ‘Listings’ .
UPVOTE 👍 / DOWNVOTE 👎 this post if you enjoy seeing content like this. Leave a comment on this post with questions you may have about this topic and let us know what Listing Lounge subject you want us to feature next!
Here's the problem with that, if you are not the original lister, then you cannot change any of the information.
why are full product descriptions pulled straight from the item source removed suppressing the item? Also other issues like size, color, theme, manufacturer, etc. all get randomly removed.
Why is the browse node on an item that is correct completely removed, or changed to another language, suppressing the listing but not making it obvious unless you try to search as a customer?
Performed all the steps outlined several times bth in Option A and B and no fix.
Then contacted seller support for assistance and as per usual absolutley no help at all...par for the course I expect.
You are right. It is not scary. I just move the item to sell on a different platform.
Solves the problem EVERY time!
@Cooper_Amazonthis is basically useless information. Anyone - even brand owners - that have a listing go search suppressed cant repair them. so yeah - its more scary than you lead on and its kinda insulting that you come here acting like its such an easy fix that anyone can do it. nice try
@Cooper_AmazonI am a little confused, I got approval to list a branded item. I correctly listed the item, gave all of the appropriate details. Listing was live and selling for 3 weeks. Item was selling very well. All the sudden, amazon pulls the product description from the product and seller support cannot give me an answer as to why. Then they tell me I'm not the brand owner so I cannot edit the product description. Even though I am the listing owner and was approved to list under this brand's listings. I have had to open several cases, the description gets added and taken away every other day. While I appreciate the steps you have outlined, these do not work if you are not the brand owner. EVEN IF you are the listing owner and are approved to sell under the brand. You CANNOT update it later. So what is the point? And how can KI get my listing to stop pulling down the description when the item is perfectly fine and selling? Thanks.
I had one the other day that said only the brand owner could update and guess what? They were wanting the BRAND added! So who can fix that one?
I especially enjoy that sponsored search trumps everything. Let them buy our brand names and hot selling product titles and list stuff that is in no way similar.
Everyone I talk to knows that search on Amaozn is a waste of time, and they're buying elsewhere.
Myself ncluded.
Good Evening All,
I have spoken with a few of my colleagues and have collected best practices to update an attribute on your listing (which is relevant for fixing suppressed listings as well):
Start Here:
If that does not work...
If that does not work...
Reach out to Selling Partner Support and provided them with the following information:
Just a reminder that some updates to detail pages may take up to 24 hours to process and appear live on the website, so please be patient.
Note: If the ASIN you are trying to update is not brand registered, you can still create a case to have information edited as long as proof is provided to make edits to the listing (For example the manufacture's website showing the correct attribute).
If Selling Partner Support is unable to figure out what the issue is when editing your listing, sellers are more than welcome to reach out to us on the forums and begin a new discussion, select the Create and Manage Listings category, and use the tags, ‘Detail Page’ and ‘Listings’ .
Every search suppression case can be different from one another. I will admit when researching this topic and reviewing the help page on Search Suppression it seemed like there was a, 'one size fits all approach' and that is definitely not the case. (Especially as we receive many different scenarios on the forums each day).
Please let us know if you have any questions regarding the information shared above and have a good night.
Sincerely, Cooper_Amazon
What if you were simply trying to make partial updates to your products and for some reason Amazon decides to remove the images and other info, thereby suppressing it, even though the images are still in the backend, but not live? It seems like any time I try to make updates it's removing images and suppressing them for almost a week and I have to get seller support involved. And we're brand registered!
Also, *cue
Come one, come all to one of the hottest topics discussed in the Create and Manage Listings category on the forums.
It’s scary, it’s terrifying, it’s search suppression! 👻 *queue spooky music * 👻
I am here to tell you today that a listing getting search suppressed is actually NOT spooky, terrifying or scary at all. It’s quite an easy fix and the Suppressed listings help page shares a step-by-step guide on how to resolve them, but first, let’s get into some of the reasons why a listing might get suppressed.
Our research shows buyers have an improved shopping experience when a listing has complete product information, with images, category (item-type), titles (parent titles), and price per unit (PPU) along with less than 80 characters for apparel, shoes, and luggage categories and 130 characters for all other categories. By having all of the product information filled out, it is easier for customers to find, evaluate, and purchase products on Amazon.
If we find listings to be incomplete, we will hide (or suppress) them from search and browse non-media listings since the detail page was not meeting our standards. This means that customers will not be able to find a listing in search if that listing is suppressed.
By now you may be wondering what are some examples of incomplete listings that may get suppressed?
As I hinted above, identifying and fixing a suppressed listing is pretty simple:
Just a reminder that some updates to detail pages may take up to 24 hours to process and appear live on the website, so please be patient.
If for some reason you have made the appropriate updates to your listing and it has been over 24 hours but the listing is still search suppressed, contact Selling Partner Support. In order to help speed up the review of your listings, please provide the following information when creating your case:
That about wraps it up for our discussion on search suppression today! You were very brave to face search suppression head on and get it fixed so your customers will have a better experience when shopping on Amazon.
If you have questions regarding your own search suppression experience and are looking for a resolution, feel free to begin a new discussion here, select the Create and Manage Listings category, and use the tags, ‘Detail Page’ and ‘Listings’ .
UPVOTE 👍 / DOWNVOTE 👎 this post if you enjoy seeing content like this. Leave a comment on this post with questions you may have about this topic and let us know what Listing Lounge subject you want us to feature next!
Come one, come all to one of the hottest topics discussed in the Create and Manage Listings category on the forums.
It’s scary, it’s terrifying, it’s search suppression! 👻 *queue spooky music * 👻
I am here to tell you today that a listing getting search suppressed is actually NOT spooky, terrifying or scary at all. It’s quite an easy fix and the Suppressed listings help page shares a step-by-step guide on how to resolve them, but first, let’s get into some of the reasons why a listing might get suppressed.
Our research shows buyers have an improved shopping experience when a listing has complete product information, with images, category (item-type), titles (parent titles), and price per unit (PPU) along with less than 80 characters for apparel, shoes, and luggage categories and 130 characters for all other categories. By having all of the product information filled out, it is easier for customers to find, evaluate, and purchase products on Amazon.
If we find listings to be incomplete, we will hide (or suppress) them from search and browse non-media listings since the detail page was not meeting our standards. This means that customers will not be able to find a listing in search if that listing is suppressed.
By now you may be wondering what are some examples of incomplete listings that may get suppressed?
As I hinted above, identifying and fixing a suppressed listing is pretty simple:
Just a reminder that some updates to detail pages may take up to 24 hours to process and appear live on the website, so please be patient.
If for some reason you have made the appropriate updates to your listing and it has been over 24 hours but the listing is still search suppressed, contact Selling Partner Support. In order to help speed up the review of your listings, please provide the following information when creating your case:
That about wraps it up for our discussion on search suppression today! You were very brave to face search suppression head on and get it fixed so your customers will have a better experience when shopping on Amazon.
If you have questions regarding your own search suppression experience and are looking for a resolution, feel free to begin a new discussion here, select the Create and Manage Listings category, and use the tags, ‘Detail Page’ and ‘Listings’ .
UPVOTE 👍 / DOWNVOTE 👎 this post if you enjoy seeing content like this. Leave a comment on this post with questions you may have about this topic and let us know what Listing Lounge subject you want us to feature next!
Here's the problem with that, if you are not the original lister, then you cannot change any of the information.
why are full product descriptions pulled straight from the item source removed suppressing the item? Also other issues like size, color, theme, manufacturer, etc. all get randomly removed.
Why is the browse node on an item that is correct completely removed, or changed to another language, suppressing the listing but not making it obvious unless you try to search as a customer?
Performed all the steps outlined several times bth in Option A and B and no fix.
Then contacted seller support for assistance and as per usual absolutley no help at all...par for the course I expect.
You are right. It is not scary. I just move the item to sell on a different platform.
Solves the problem EVERY time!
@Cooper_Amazonthis is basically useless information. Anyone - even brand owners - that have a listing go search suppressed cant repair them. so yeah - its more scary than you lead on and its kinda insulting that you come here acting like its such an easy fix that anyone can do it. nice try
@Cooper_AmazonI am a little confused, I got approval to list a branded item. I correctly listed the item, gave all of the appropriate details. Listing was live and selling for 3 weeks. Item was selling very well. All the sudden, amazon pulls the product description from the product and seller support cannot give me an answer as to why. Then they tell me I'm not the brand owner so I cannot edit the product description. Even though I am the listing owner and was approved to list under this brand's listings. I have had to open several cases, the description gets added and taken away every other day. While I appreciate the steps you have outlined, these do not work if you are not the brand owner. EVEN IF you are the listing owner and are approved to sell under the brand. You CANNOT update it later. So what is the point? And how can KI get my listing to stop pulling down the description when the item is perfectly fine and selling? Thanks.
I had one the other day that said only the brand owner could update and guess what? They were wanting the BRAND added! So who can fix that one?
I especially enjoy that sponsored search trumps everything. Let them buy our brand names and hot selling product titles and list stuff that is in no way similar.
Everyone I talk to knows that search on Amaozn is a waste of time, and they're buying elsewhere.
Myself ncluded.
Good Evening All,
I have spoken with a few of my colleagues and have collected best practices to update an attribute on your listing (which is relevant for fixing suppressed listings as well):
Start Here:
If that does not work...
If that does not work...
Reach out to Selling Partner Support and provided them with the following information:
Just a reminder that some updates to detail pages may take up to 24 hours to process and appear live on the website, so please be patient.
Note: If the ASIN you are trying to update is not brand registered, you can still create a case to have information edited as long as proof is provided to make edits to the listing (For example the manufacture's website showing the correct attribute).
If Selling Partner Support is unable to figure out what the issue is when editing your listing, sellers are more than welcome to reach out to us on the forums and begin a new discussion, select the Create and Manage Listings category, and use the tags, ‘Detail Page’ and ‘Listings’ .
Every search suppression case can be different from one another. I will admit when researching this topic and reviewing the help page on Search Suppression it seemed like there was a, 'one size fits all approach' and that is definitely not the case. (Especially as we receive many different scenarios on the forums each day).
Please let us know if you have any questions regarding the information shared above and have a good night.
Sincerely, Cooper_Amazon
What if you were simply trying to make partial updates to your products and for some reason Amazon decides to remove the images and other info, thereby suppressing it, even though the images are still in the backend, but not live? It seems like any time I try to make updates it's removing images and suppressing them for almost a week and I have to get seller support involved. And we're brand registered!
Also, *cue
Here's the problem with that, if you are not the original lister, then you cannot change any of the information.
Here's the problem with that, if you are not the original lister, then you cannot change any of the information.
why are full product descriptions pulled straight from the item source removed suppressing the item? Also other issues like size, color, theme, manufacturer, etc. all get randomly removed.
Why is the browse node on an item that is correct completely removed, or changed to another language, suppressing the listing but not making it obvious unless you try to search as a customer?
why are full product descriptions pulled straight from the item source removed suppressing the item? Also other issues like size, color, theme, manufacturer, etc. all get randomly removed.
Why is the browse node on an item that is correct completely removed, or changed to another language, suppressing the listing but not making it obvious unless you try to search as a customer?
Performed all the steps outlined several times bth in Option A and B and no fix.
Then contacted seller support for assistance and as per usual absolutley no help at all...par for the course I expect.
Performed all the steps outlined several times bth in Option A and B and no fix.
Then contacted seller support for assistance and as per usual absolutley no help at all...par for the course I expect.
You are right. It is not scary. I just move the item to sell on a different platform.
Solves the problem EVERY time!
You are right. It is not scary. I just move the item to sell on a different platform.
Solves the problem EVERY time!
@Cooper_Amazonthis is basically useless information. Anyone - even brand owners - that have a listing go search suppressed cant repair them. so yeah - its more scary than you lead on and its kinda insulting that you come here acting like its such an easy fix that anyone can do it. nice try
@Cooper_Amazonthis is basically useless information. Anyone - even brand owners - that have a listing go search suppressed cant repair them. so yeah - its more scary than you lead on and its kinda insulting that you come here acting like its such an easy fix that anyone can do it. nice try
@Cooper_AmazonI am a little confused, I got approval to list a branded item. I correctly listed the item, gave all of the appropriate details. Listing was live and selling for 3 weeks. Item was selling very well. All the sudden, amazon pulls the product description from the product and seller support cannot give me an answer as to why. Then they tell me I'm not the brand owner so I cannot edit the product description. Even though I am the listing owner and was approved to list under this brand's listings. I have had to open several cases, the description gets added and taken away every other day. While I appreciate the steps you have outlined, these do not work if you are not the brand owner. EVEN IF you are the listing owner and are approved to sell under the brand. You CANNOT update it later. So what is the point? And how can KI get my listing to stop pulling down the description when the item is perfectly fine and selling? Thanks.
@Cooper_AmazonI am a little confused, I got approval to list a branded item. I correctly listed the item, gave all of the appropriate details. Listing was live and selling for 3 weeks. Item was selling very well. All the sudden, amazon pulls the product description from the product and seller support cannot give me an answer as to why. Then they tell me I'm not the brand owner so I cannot edit the product description. Even though I am the listing owner and was approved to list under this brand's listings. I have had to open several cases, the description gets added and taken away every other day. While I appreciate the steps you have outlined, these do not work if you are not the brand owner. EVEN IF you are the listing owner and are approved to sell under the brand. You CANNOT update it later. So what is the point? And how can KI get my listing to stop pulling down the description when the item is perfectly fine and selling? Thanks.
I had one the other day that said only the brand owner could update and guess what? They were wanting the BRAND added! So who can fix that one?
I had one the other day that said only the brand owner could update and guess what? They were wanting the BRAND added! So who can fix that one?
I especially enjoy that sponsored search trumps everything. Let them buy our brand names and hot selling product titles and list stuff that is in no way similar.
Everyone I talk to knows that search on Amaozn is a waste of time, and they're buying elsewhere.
Myself ncluded.
I especially enjoy that sponsored search trumps everything. Let them buy our brand names and hot selling product titles and list stuff that is in no way similar.
Everyone I talk to knows that search on Amaozn is a waste of time, and they're buying elsewhere.
Myself ncluded.
Good Evening All,
I have spoken with a few of my colleagues and have collected best practices to update an attribute on your listing (which is relevant for fixing suppressed listings as well):
Start Here:
If that does not work...
If that does not work...
Reach out to Selling Partner Support and provided them with the following information:
Just a reminder that some updates to detail pages may take up to 24 hours to process and appear live on the website, so please be patient.
Note: If the ASIN you are trying to update is not brand registered, you can still create a case to have information edited as long as proof is provided to make edits to the listing (For example the manufacture's website showing the correct attribute).
If Selling Partner Support is unable to figure out what the issue is when editing your listing, sellers are more than welcome to reach out to us on the forums and begin a new discussion, select the Create and Manage Listings category, and use the tags, ‘Detail Page’ and ‘Listings’ .
Every search suppression case can be different from one another. I will admit when researching this topic and reviewing the help page on Search Suppression it seemed like there was a, 'one size fits all approach' and that is definitely not the case. (Especially as we receive many different scenarios on the forums each day).
Please let us know if you have any questions regarding the information shared above and have a good night.
Sincerely, Cooper_Amazon
Good Evening All,
I have spoken with a few of my colleagues and have collected best practices to update an attribute on your listing (which is relevant for fixing suppressed listings as well):
Start Here:
If that does not work...
If that does not work...
Reach out to Selling Partner Support and provided them with the following information:
Just a reminder that some updates to detail pages may take up to 24 hours to process and appear live on the website, so please be patient.
Note: If the ASIN you are trying to update is not brand registered, you can still create a case to have information edited as long as proof is provided to make edits to the listing (For example the manufacture's website showing the correct attribute).
If Selling Partner Support is unable to figure out what the issue is when editing your listing, sellers are more than welcome to reach out to us on the forums and begin a new discussion, select the Create and Manage Listings category, and use the tags, ‘Detail Page’ and ‘Listings’ .
Every search suppression case can be different from one another. I will admit when researching this topic and reviewing the help page on Search Suppression it seemed like there was a, 'one size fits all approach' and that is definitely not the case. (Especially as we receive many different scenarios on the forums each day).
Please let us know if you have any questions regarding the information shared above and have a good night.
Sincerely, Cooper_Amazon
What if you were simply trying to make partial updates to your products and for some reason Amazon decides to remove the images and other info, thereby suppressing it, even though the images are still in the backend, but not live? It seems like any time I try to make updates it's removing images and suppressing them for almost a week and I have to get seller support involved. And we're brand registered!
Also, *cue
What if you were simply trying to make partial updates to your products and for some reason Amazon decides to remove the images and other info, thereby suppressing it, even though the images are still in the backend, but not live? It seems like any time I try to make updates it's removing images and suppressing them for almost a week and I have to get seller support involved. And we're brand registered!
Also, *cue