Good afternoon, it has been 10 days since opening a case and we have not received a response from amazon support. Is there a way to escalate our case? The case ID is listed in the subject of this post.

SO LIKE MANY OTHER SELLERS WE OPENED AN INVESTIGATION FOR MISSING INBOUND UNITS AND WE RECEIVED THE FOLLOWING REPLY

"Greetings from Fulfillment by Amazon,

My name is ******, I am part of the leadership team. I have reviewed the investigation for shipment ************ and found it to be accurate.

Thank you for your patience while we investigated your shipment. We realize that a quick resolution is important to your business.

Our research shows that the 70 units of FNSKU ********** that you sent with shipment ************ have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.

As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan.

For more information, go to “FBA inventory reimbursement policy”:"

DOES ANYONE KNOW WHAT EXACTLY I AM SUPPOSED TO FIND IN THE LINK THEY PROVIDE

"https://sellercentral.amazon.com/help/hub/reference/G200213130"

THIS IS INSANE!!!!!!!!!!!!!!

I ALREADY PROVIDED THEM WITH PROOF OF MY SHIPPING PLAN AND JUST KEEP GETTING THE SAME REPLY OVER AND OVER

CASE ID: 17059471541

@Seller_RSwABJNHpHnEZ

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Hello guys, could you please help me with case ID 15324048191?

Any assistance would be greatly appreciated.

@Seller_khUF6HPR2AHxu @Seller_l3eCP9f1PtJXC @Seller_F4AbbFj6ovBk3 @Seller_1KYLYkgAlu4xX @Seller_wF4JunvlOzja7