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An unexpected FNSKU
The shipment I sent to the FBA has been signed for. This can be found from the inventory ledger. But after a week, all the inventory disappeared. Amazon refused compensation for "an unexpected FNSKU". And no evidence was provided. This is very unreasonable behavior. Please help me if Amazon refuses to compensate. I will handle this through a lawyer.
Here are the replies I received:
Our research shows that the 84 units of FNSKU ****** that you sent with shipment FBA****** have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.
CASE IDs:
CASE 17208177591
CASE 17165914381
@KJ_Amazon
@Stevie_Amazon
@Tatiana_Amazon
@Glenn_Amazon
@CR_Amazon
@Emet_Amazon
@Quincy_Amazon
@Blake_Amazon
@Rose_Amazon
@JiAlex_Amazon
8 replies
Seller_z3XfkorVSmnEY
That's odd. Did you send more units or different units to FBA than you said in your shipping plan? Or did your supplier package and ship?
Seller_qb9YwQ7193BDg
yep. this is happening to me and other sellers i know too.
example: you send in 10 units of something, all 10 units are received. then 1 month later, all 10 units are removed. you try to reconcile the shipment and now Amazon uses the copy pasted response you posted. but when you ask them what was the unexpected FNSKU they received, no answer.
i've had items all received in a shipment and FOUR MONTHS LATER they remove them. i think they are losing items in the warehouse or something and then they just put the burden on us
AMAZON IS LITERALLY RECEIVING THE QUANTITY WE SAID WE SENT IN, THEN REMOVING IT MONTHS LATER AND ABSOLVING THEMSELVES OF ALL RESPONSIBILITY.
THIS IS FRAUD.
KJ_Amazon
Thanks for sharing those case details @Seller_HwGF3Ri7boEci
We have received a lot of seller questions about the "Unexpected FNSKU" messaging sellers receive when their reconciliation requests are rejected, and we have asked our partner team for additional messaging that we can share.
In the meantime, I shared those cases with our partner team and asked them to review the details and determine if they can provide any additional info about your shipment and if there is any additional path to dispute the resolution.
KJ_Amazon
Seller_qb9YwQ7193BDg
please share my cases with the same BS response too
16596020171
17151830001
16831470341
16845982051
16998507021
16998710531
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