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Listings Lounge: What you need to know about 8572 Error codes
Have you ever encountered Amazon Error code 8572 when trying to create an Amazon listing? It may look like this:
8572: You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not match the products you are trying to list. If you believe you have reached this message in error, contact Seller Support with the following information:
Product Name
Manufacturer name
Brand name
UPC or EAN or ISBN or JAN along with GS1 certificate
Non-brand owners: A copy of a letter/email from the manufacturer or brand stating that the UPC or EAN or ISBN or JAN you are using to list this product is valid.
Brand owner: Valid and current (not expired) GS1 certificate for the GTIN range(s) used by your listings.
When the product you’ve listed does not match the UPC, the system displays Error code 8572. It’s important to note that Amazon uses the GS1 database to verify all UPCs. If you’re using a different UPC database, Amazon may not accept the UPC as valid.
If this is a product you’ve branded and purchased a GS1 UPC for, simply provide Seller Support with the documentation requested in the first part of the notice error message, beginning with the product name.
If you’re reselling a branded product, provide the documentation Seller Support requested under the non-brand owners portion of your notice.
You can read the entire policy here.
If you have any issues with 8572 Error codes and you need further assistance. Please create a new thread and provide your Case ID with Seller Support so we can look into it further for you!
Please comment below if you have any questions!
7 replies
Seller_f4a7xAPCCSMqD
Also important to note that it can sometimes take a week or longer for Amazon to sync with GS1 and see new codes as valid, which can also cause this error code.
Seller_PskaPAf3eyA6f
When this happens to me, it says it's because the UPC has already been used for something else.
Seller_YBfUTeoG971hG
My issues come when an item has no UPC or EAN or ISBN or JAN along with GS1 certificate, never had one, never will have one, the publisher is long out of business, and the book in question long out of print. What are we supposed to do then??
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