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oh give us a break- what in the heck is Amazon doing? Delivered with signature, (AMAZON VERIFIES- Buyer still refunded!)
The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate.
Delivered with signature.
A-to-Z closed, buyer refunded.
0 replies
Seller_Hi7wbO2Kbo6bl
Doesn't count against your defect rate -- but still counts against your income right?
Seller_4zBzdtgCyS9EI
Another seller posted the exact same thing a few days ago. Amazon always knows how to pocket more money and make themself look good at other businesses expense....
Seller_HSs0QxpFcbJhy
Did you open a case? If not, do so now. If no good results, get a mod involved with your case number, they will assist since they seem to be the only good seller support personnel that work for Amazon.
Seller_qtcrOMsXAQy6A
If they did not return it, then open a safe-t-claim to get your money back.
Seller_wnc1pjYEF5ZqF
Outrageous, and it's happening more and more.
Seller_bLpzUne3tRjkG
When it's for large amounts, sellers should start suing the buyer and Amazon.
Seller_8LDS13Dwga70G
Not right at all. What's the point of signature required if Amazon is still going to rule in favor of the buyers. The buyer should have been required to return the item in order get a refund. That is policy.
Curious to see a mod explain why this is ok.
Tatiana_Amazon
Hi @Seller_WAZNnMBpd99sI,
I will need to review the order so I can understand the current resolution for this A-to-Z claim. Can you provide me with the order ID here?
Tatiana
Seller_tAfXR7sVBEoZS
@Tatiana_Amazon thank you for helping sellers out. However, please raise this internally with urgency. This proves Amazon is ripping off sellers and costing them millions of dollars every year for not enforcing their policies. This is not acceptable.
Seller_Sram36TnVt73c
You're looking at the negative side.
It's netting Amazon millions of dollars.
Tatiana_Amazon
Hi @Seller_WAZNnMBpd99sI,
Thanks for providing that order ID. Typically, Amazon will only provide reimbursement on claims when shipping was purchased through Amazon. Shipping labels purchased outside of Amazon are the financial responsibility of the seller, even in the case of a signature delivery. However, the signature delivery is recognized as a means to remove any impact to your ODR.
Regardless of the information above, I am escalating your appeal to see if we can get more information on the decision. I cannot guarantee any change in resolution.
Tatiana
Seller_WAZNnMBpd99sI
With all due respect....
Please check the date on that memo.....
In the 14 years since we first started on Amazon as a seller, we have never seen that printed, spoken or whispered before.
This is tantamount to wholesale slaughter!
Amazon is stating that Delivery WITH Signature is not a delivery guarantee.
you do realize this changes everything?
We have been led to believe previously that it was just empowered Banana Republic el jeffes in disguise as Amazon A-to-Z Reps that were screwing sellers to flex their muscles in those cases where Signature Delivery cases were ruled against us.
NOW, however, Amazon is stating, blatantly, that there is no longer ANY reason to purchase signature delivery.
We are Amazed.
Seller_WAZNnMBpd99sI
and now that Amazon is stating that they no longer recognize Signature Delivery as proof-of-delivery..
it is going to cost UPS, Fedex and USPS millions of dollars as WE educate Amazon Sellers that spending for that extra service is WORTHLESS to them.
Seller_aWrza8YvWVgM1
Signature confirmation used to be enough to protect you however, that does not seem to be the case any longer
Seller_oDXVaydIpi3Hi
I'm convinced Amazon doesn't even know what Amazon is doing in 99.9% of cases.
Seller_Qvkq0XIyYVeNa
I went through the same exact thing a few weeks ago:
https://sellercentral.amazon.com/seller-forums/discussions/t/0c2a2c53-e56c-4263-9549-340f853e70ce?postId=e4691fd9-6073-4770-8820-d6c68f4be26a
with the same phrasing and everything
Seller_C4UmvdI2mexod
The customer encountered a delivery issue. Despite UPS making three delivery attempts, the package couldn't be delivered because the buyer's business was closed each time. The customer requested that deliveries be made to the back of the business. Ultimately, A-to-Z acknowledged the oversight and approved her claim. It's perplexing how people expect the UPS driver to thoroughly read the shipping label amid their hectic delivery schedule.
Seller_hY40tLwm8O9jf
Carriers should start implementing photo proof once delivered. But I guess even then the age-old addage will apply: "wasn't me"
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