Hello Seller Community,

I have been a seller on Amazon for 8 years without any issues as a female owned small business, until 2 months ago when Amazon asked me to provide "compliance" documents. I thought this should be no problem and I have provided the requested documents from my vendor which is a factory in the US.

However, Amazon is claiming these documents are "forged or manipulated" and has suspended and deactivated my account. I have tried to explain this situation to them but they are refusing to reinstate my account. They are being very vague with information and are not even explaining to me why they think these documents are supposedly "forged". I have already sent an appeal explaining the situation and my side of this story. Amazon however has rejected my appeal and are only saying " We completed our evaluation of your submission. We do not have enough information to remove the violation at this time." and that is the last I have heard from them for over a month.

Unfortunately, this has turned my life upside down as Amazon has been my primary source of income and I have been forced to rely on my rapidly dwindling savings. I have tried repeatedly to reach out to Amazon but they are now unresponsive. Meanwhile Amazon is holding my funds and inventory and there doesn't seem to be any way to get it back.

I am just reaching out to the Seller community to ask if anyone else has dealt with a similar situation and if there is any way I can actually speak to someone from Amazon and actually have a real person look at my account.

Thank you all in advance and for any help!

I got an email from Amazon after submitting the documents which i was asked in Video Call verification.

The email says :

"We received your submission but are unable to reactivate your account. Upon review, we confirmed that the documents supplied by you for your identity verification were forged or manipulated."

I provided the following documentation to verify my identity:

● Passport

● Supply Chain Documents

● Tracking Information

● BankStatement

● Authenticity Letter of invoices directly from the supplier

All the documents that I provided were genuine and had not been altered in any manner. Understanding the importance of trust in business transactions, I emphasized that I had taken every measure to ensure that the documents are accurate and verifiable.

How can I overcome this issue and reactivate my account? My inventory and funds are stranded.

@Seller_c2KLMXKhUYF3u

@Seller_QYS7Alex1XIw4

@Seller_4GjtS9k0cnHHv

@Seller_F4AbbFj6ovBk3

Hello Amazon team,

My seller account was blocked due to section 3 of the Amazon Services Business Solutions Agreement. I have provided compliance documents on my children's toy product for more than 3 months ago and it's unverified. Now, Amazon has blocked my account because I have provided compliance documents that appear to be forged or manipulated in their mind. I was concerned because we have been selling these types of products for over 5 years and I have never had a deactivation or even a suspension for that matter.

We have all the documents provided to Amazon:

- original certificate as I have attached early in compliance request and CPC;

- screenshots of my dialogue with a supplier from 17 November 2021, where I requested new test reports and she provided it to me;

- screenshots from my computer where these original documents have been downloaded and stored on my HDD with the original date of 17 November 2021. So you can check the authenticity of the file;

- We have requested to verify the SGS lab to prove the results of the tests they have completed. SGS Lab has confirmed that document is genuine and is digitally signed with the SGS digital signature. A screenshot of the email with confirmation and the original letter is attached.

So I can say with confidence that the provided compliance documents were original, authentic, and accurate. But Amazon declined it for the reason:

Following further review of your selling account and the additional information you provided, we have decided that your seller account will remain deactivated.

Why did this happen?

We reached this decision because you have provided compliance documents that appear to be forged or manipulated and you have not provided sufficient evidence supporting your claim that the documents were original, authentic, and accurate.

Please help me to unblock my account with all of my funds, sales history, ratings, and products stock!

-------

Original Amazon claim account blocked:

Your Amazon seller account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds withholding policy":

https://sellercentral.amazon.com/gp/help/external/G9RA9LYBJ3QP27M6

Why did this happen?

We have taken this measure because you have provided compliance documents that appear to be forged or manipulated. All compliance documents that you provide must be original, authentic, and accurate. To learn more about our requirements, go to:

Dietary Supplements:

https://sellercentral.amazon.com/help/hub/reference/G55N3JF2WQS7RVNE?mons_sel_dir_mcid=amzn1.merchant.d.AAXOP6MXDWTNCKWKOMQR72YTYV5A&mons_sel_mkid=ATVPDKIKX0DER&mons_sel_dir_paid=amzn1.pa.d.ACFW4IKYU4PPAJSN3UGDY4S4DIQQ&ignore_selection_changed=true

Examples of products for which you have provided non-authentic compliance documents include, but may not be limited to:

ASIN-XXXXXXXXXXX

TITLE-XXXXXXXXXX

How do I reactivate my account?

To reactivate your seller account, submit evidence demonstrating that the compliance documents that you provided in relation to the previously listed ASIN cases are original, authentic, and accurate.

How do I send the required information?

To submit this information, follow the instructions in the banner at the top of your "Account Health" page in Seller Central:

https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp

What happens if I do not send the required information?

If you do not provide the required information, your account will remain deactivated.

Has your account been deactivated in error?

If you believe that there has been an error and that the compliance documents that you previously submitted are original, authentic, and accurate, please submit evidence to support your claim and we will investigate your concern. If we are unable to confirm that the documents that you provided are original, authentic, and accurate, your account will remain deactivated.