Package delivered - Buyer refunded
Buyer claimed he didn't received it. Shipped on time and delivered on time. We didn't purchase label from Amazon. Amazon refunded buyer, what can we do? We cannot loss claims every week when we shipped the item and Amazon is refunded buyers. Order 113-9837138-5655408
2 replies
Seller_OvL8C4BJWiuS9
You have no protection unless you buy Amazon shipping, and even then, it appears to be harder and harder for sellers to fight claims when they do use it.
Roberto_Amazon
Hello! @Seller_DaCjkwDJdjDbv
Thank you for using the Forums. You could evaluate to use buy shipping for your orders and/or get additional proof of delivery such as signature confirmation, including that in your order and claims are less likely to be granted in buyer's favor.
You can find more details in the Shipping Section for the help article below:
Prevent an A-to-z Guarantee claim
Thank you for your understanding,
