Hi everyone,

I recently received a notification from Amazon regarding compliance documents required for one of my listings. The issue is that my product has been flagged under the category of "Skin Lightening cosmetics." This is confusing because my product DOES NOT have any properties related to skin lightening and not cosmetic too.

To provide some context, my product is a Calendula Hydrating Cream for Daily Nourishment with Pure Botanicals. None of these ingredients are associated with skin lightening or cosmetics, and they certainly don't violate Amazon's policies. Additionally, there is no mention of "Skin lightening and cosmetics" anywhere in my listing—whether in the description, images, or any other part of the content. I have tried to appeal, to make a change in my listing with a designed reoptimization but it has not been possible because the listing is removed.

I've reviewed Amazon's policies, specifically the section on skin lightening and cosmetics, and my product clearly doesn't fall into this category. The policy states that these products work by reducing melanin in the skin, and Amazon prohibits products that contain mercury or similar substances. My product doesn't contain any of these, nor does it have such effects.

I'm reaching out here to see if anyone else has encountered a similar issue and how it was resolved. I've already requested Amazon to review my listing and correct this error, but I'm hoping for some advice or insight from others who might have gone through the same process.

Thank's a lot in advance for your help!

CASE ID APPEAL:

17096388891

My product has been flagged as skin lightening and whitening product. Amazon requested the necessary documentation on the product policy compliance page:

GMP certificate, FDA submission, ingredient statement, MSDS, mercury test from ISO 17025 accredited laboratory, etc.

I provided all of them on August 2 and, after 3 weeks, received no substantive response from the corresponding team. It was not rejected, they did not request additional documents, there is no movement at all.

As this is a case for the internal team, I cannot call them; just write emails. I tried escalating with another case, but it looks like it went to the same bin as my original case.

Hello all,

My company has encountered an issue when trying to get the listing set up for our first product: a skincare serum directed at improving overall skin health. I have repeatedly run up against the product being flagged as a restricted product meant for "skin lightening/brightening" due to potential mercury content. A simple look at the ingredient list should be more than sufficient to see that this isn't the proper categorization. However, on appeal, the message is always the same: "products in this category are ... mercury."

We are new to the Amazon Seller program. So, I understand that there might be something I am missing. However, I can not locate any information in any of the available help sections that demonstrates why this should be happening - given that the product clearly does not meet the description of the aforementioned restricted category. I have seen that others are experiencing this as well, including with products such as soap (???). Needless to say, I am confused and frustrated at this point.

Any help here would be greatly appreciated.